Customer reviews from kitchenaid.com
KitchenAid - 30 Cu. Ft. Side-by-Side Refrigerator with Under-Shelf Prep Zone - Black Stainless Steel
Average customer rating
3.6
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
19
4 Stars
8
3 Stars
6
2 Stars
7
1 Star
5
58%of customers recommend this product.
(
18 out of
31)
Customer Reviews for KitchenAid - 30 Cu. Ft. Side-by-Side Refrigerator with Under-Shelf Prep Zone - Black Stainless Steel
Customer Rating
3
DOES NOT FREEZE
on June 1, 2024
Posted by: Luvicec
[This review was collected as part of a promotion.] Kitchenaid side by side, 48 ch, has been good in keeping frig cold, BUT it DOES NOT freeze ice cream . It does freeze meats, makes ice, But disappointed it does NOT freeze any ice cream products.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent refrigerator
on July 1, 2024
Posted by: Smides
[This review was collected as part of a promotion.] Great frig, works well, looks great. The delivery team was fantastic.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Light issue
on August 19, 2024
Posted by: Grobb
from Cave creek, Arizona
This fridge has consistent problems with the lights going out one by one in the fridge and the freezer. Kitchenaid knows this is an issue but doesn’t seem to fix core problem. Once warranty is up your on your own
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 20, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 581475.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
AMAZING Product
on October 17, 2024
Posted by: CaptLJP
from Gold Beach, OR
[This review was collected as part of a promotion.] Absolutely love this side-by-side refrigerator/freezer! Solid construction, thoughtful design, high quality materials and elegant visuals. Setup and leveling was a breeze…..watch the videos first. Highly recommend!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Poor sealing
on May 10, 2025
Posted by: Erica Grace
I was very disappointed in this unit as I have now bought several different gaskets for it and it just will not seal and constantly increases the temperature because the fridge just does not close properly. Even had a custom-made gasket put on it and still no joy.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 16, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #721148.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #721148.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Go Big, love the 48" Fridge!
on September 9, 2025
Posted by: lah3706
[This review was collected as part of a promotion.] We had a 36" Kitchenaid refrigerator in our old home which we loved, so when we built our new home, we chose a 48" Kitchenaid as an upgrade. So far, we love the size and beautiful interior.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Built to fit
on December 15, 2022
Posted by: Ghee1
from Arkansas
[This review was collected as part of a promotion.] Narrow shelves make finding things easy. Replaced large Viking with this large fridge. Built in look.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Overall great product with a few glitches.
on November 25, 2023
Posted by: CarolAnn S.
[This review was collected as part of a promotion.] Beautiful product with modern design. I like the interior light gray color and lighting. Holds temperature perfectly so food storage is excellent. I love the small pull out tray/shelf - perfect for the small items like food cups, yogurts etc. Here's what I don't like: the ice drawer tends to overfill a bit and you get a few stray cubes outside the drawer. Also, drawer below below the slide out shelf often slides back in incorrectly and bumps the slide out shelf. I will be calling the service department to see if there is a fix for this.
Written by a customer while visiting kitchenaid.com