Customer reviews from kitchenaid.com
KitchenAid - 25.1 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Stainless Steel
Average customer rating
3.6
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
31
4 Stars
13
3 Stars
8
2 Stars
10
1 Star
11
60%of customers recommend this product.
(
29 out of
48)
Customer Reviews for KitchenAid - 25.1 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Stainless Steel
Customer Rating
4
Loads of room for fridge and freezer
on July 21, 2025
Posted by: WML1
[This review was collected as part of a promotion.] I bought this refrigerator a month ago. We love everything about it except for the ice maker makes ice very slow. It takes several days for the holding bin to fill up even with us not taking any out. The inside of the refrigerator and freezer are spacious and the lighting is great.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Refrigerator!!!
on August 16, 2025
Posted by: Xyza
[This review was collected as part of a promotion.] How do I change the air freshener? Great and beautiful refrigerator.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Amazing Features
on August 22, 2025
Posted by: BDLeap1216
[This review was collected as part of a promotion.] We purchased this refrigerator a couple of months ago to replace our old KitchenAid Built-In. The original one had lasted over 24+ years, so we knew this was a great option. Our new one has so many improved features than the original model, we could not be happier. Though they are the same size outside, this one is better designed inside to max out space, allowing more room for groceries, meats, fruits and vegetables.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
on September 3, 2025
Posted by: TLMcG
[This review was collected as part of a promotion.] KitchenAid does not offer an extended warranty on this model..
I cannot find anyone that can offer an extended warranty..
Please help with this.
I cannot find anyone that can offer an extended warranty..
Please help with this.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 3, 2025
Thank you for your review.
If you should have any questions or concerns regarding your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram @KitchenAidCare.
We’re looking forward to hearing from you.
Christy T
If you should have any questions or concerns regarding your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram @KitchenAidCare.
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Too soon to give a good review
on September 3, 2025
Posted by: MDW66
from South Charleston WV
[This review was collected as part of a promotion.] On Day 10 after installation we found that the food and ice in the freezer were thawing/melting and the refrigerator was warm and I placed a service call - on a Friday morning so the earliest a tech could come out was on Monday. A new fan was ordered and it's scheduled to be installed in 2 days. That's 18 days after the part was ordered. There was a holiday weekend for a very small part of the delay...we need to have our new refrigerator and freezer working again and to be reimbursed for the food we need to replace.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Design and Function
on September 3, 2025
Posted by: Jill in RI
[This review was collected as part of a promotion.] We've had our new refrigerator a month and we're really pleased with its design and function. The pull out drawer is very handy.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great features
on September 3, 2025
Posted by: Refrig 2
[This review was collected as part of a promotion.] This refrig is a replacement for an identical one that was defective. So far I am very satisfied with this refrig.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Ice maker does not work on a 11k fridge!
on September 5, 2025
Posted by: Chris 2025
[This review was collected as part of a promotion.] Ice machine does not work and been waiting for a part for a month now…
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 792508.
We look forward to speaking with you.
Kari V.
We look forward to speaking with you.
Kari V.
Written by a customer while visiting kitchenaid.com