Customer reviews from kitchenaid.com
KitchenAid - 25.1 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Stainless Steel
Average customer rating
3.6
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
29
4 Stars
13
3 Stars
6
2 Stars
9
1 Star
10
63%of customers recommend this product.
(
27 out of
43)
Customer Reviews for KitchenAid - 25.1 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Stainless Steel
Customer Rating
3
Not impressed…quality doesn’t reflect price!!!$$
on June 29, 2025
Posted by: Not worth $$$10k
[This review was collected as part of a promotion.] Loud
Ice maker not aligned with bucket…cubes don’t make it in bucket ..fall all over on shelves
Refrigerator shelf broke with first item placed on it
Ice maker not aligned with bucket…cubes don’t make it in bucket ..fall all over on shelves
Refrigerator shelf broke with first item placed on it
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Douglas Leonard
on July 3, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Expensive
Interior is well illumijated
Ice maker cannot keep up with demand for a family of 4
Door.finish resists fingerprints
Interior is well illumijated
Ice maker cannot keep up with demand for a family of 4
Door.finish resists fingerprints
Response from kitchenaid.comBy Branded Team, Consumer Care, July 8, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 747933
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Bad refrigerator
on July 14, 2025
Posted by: Hellen2005
I don’t think this is a good refrigerator I don’t like it at all
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 15, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 751950
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
2
on July 14, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] over priced, ice maker has a hard time keeping up with demand (3 persons in the house)
Response from kitchenaid.comBy Branded Team, Consumer Care, July 15, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 752034
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Ice Maker Issue
on July 20, 2025
Posted by: Ice Maker Issue
from KE1108039
[This review was collected as part of a promotion.] Since purchased Ice Maker does not work properly, needs replacement
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, July 21, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #754695.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #754695.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Loads of room for fridge and freezer
on July 21, 2025
Posted by: WML1
[This review was collected as part of a promotion.] I bought this refrigerator a month ago. We love everything about it except for the ice maker makes ice very slow. It takes several days for the holding bin to fill up even with us not taking any out. The inside of the refrigerator and freezer are spacious and the lighting is great.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Refrigerator!!!
on August 16, 2025
Posted by: Xyza
[This review was collected as part of a promotion.] How do I change the air freshener? Great and beautiful refrigerator.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Amazing Features
on August 22, 2025
Posted by: BDLeap1216
[This review was collected as part of a promotion.] We purchased this refrigerator a couple of months ago to replace our old KitchenAid Built-In. The original one had lasted over 24+ years, so we knew this was a great option. Our new one has so many improved features than the original model, we could not be happier. Though they are the same size outside, this one is better designed inside to max out space, allowing more room for groceries, meats, fruits and vegetables.
Written by a customer while visiting kitchenaid.com