Customer reviews from kitchenaid.com
KitchenAid - 25.1 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Stainless Steel
Average customer rating
3.6
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
29
4 Stars
13
3 Stars
6
2 Stars
9
1 Star
10
63%of customers recommend this product.
(
27 out of
43)
Customer Reviews for KitchenAid - 25.1 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Stainless Steel
Customer Rating
2
Good ice machine
on February 6, 2025
Posted by: Michcho
[This review was collected as part of a promotion.] One of the worst problems with this refrigerator is all the plastic that’s left around the rims. That’s literally put together with the refrigerator and you can’t get it off.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 7, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 671025.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Makes plenty of ice
on February 20, 2025
Posted by: Jimmy56
[This review was collected as part of a promotion.] The fridge came with a scratch on the door otherwise the fridge is running really well
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 21, 2025
Hi. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please include review ID # 682056, so we can look into what happened. Thank you. - Teresa
Written by a customer while visiting kitchenaid.com
Customer Rating
2
problem with freezer
on March 16, 2025
Posted by: walk21
from Delaware
[This review was collected as part of a promotion.] Bought in November of 2024 and have had an issue with the freezer ever since. Repairman been there 4 times and coming back next week. They keep it's normal for your freezer to get crystals over everything, shelves, food, walls, etc. Ice melts and clumps together, ice cream container gets soft. Would not recommend this model.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 19, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 694899.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Fit & Features
on March 25, 2025
Posted by: 396_425
from Clovis, NM
[This review was collected as part of a promotion.] This purchase was to replace a 30 year old Kitchenaide cabinet depth (built-in) refrigerator. The fit was perfect and the new model is so much nicer than our old one. Also seems to be more storage area, although the exterior dimensions are the same. So far, very pleased. The purchase did take two months to receive; our location may have had something to do with delivery.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Refrigerator and Freezer
on April 10, 2025
Posted by: MJLE
[This review was collected as part of a promotion.] Love my new fridge. This is the second one we have had of the same make and model and the new one keeps the food so cold and fresh.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Wood tray
on May 26, 2025
Posted by: Wood tray
[This review was collected as part of a promotion.] I can’t find info re the wood removable tray. I assume it’s for appetizers I prepare ahead of time. When I tried to put the loaded tray back in I had to tip it a little and the dishes slid around causing a sauce to spill out.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Sold a bad fridge
on June 9, 2025
Posted by: Wendy Laungani
[This review was collected as part of a promotion.] Fridge stopped working within 21 days. Parts have been ordered. Hope my fridge is fixed soon. I paid a lot of money and cannot believe it broke down
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 10, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #735742.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #735742.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Amazing
on June 18, 2025
Posted by: No name 1
from California
[This review was collected as part of a promotion.] Bought this end of May and absolutely love it. Had our first kitchenaid for 21 years.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com