Customer reviews from kitchenaid.com
KitchenAid - 25.1 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Stainless Steel
Average customer rating
3.6
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
31
4 Stars
13
3 Stars
8
2 Stars
10
1 Star
11
60%of customers recommend this product.
(
29 out of
48)
Customer Reviews for KitchenAid - 25.1 Cu. Ft. Side-by-Side Refrigerator with Ice and Water Dispenser - Stainless Steel
Customer Rating
2
Stainless Steel finishes Do Not Match
on November 29, 2023
Posted by: jss3453
from Austin, Texas
We bought this unit 2 months ago along with what we thought was a matching double oven. The "print shield" stainless steel finish on the refrigerator is very different from the stainless steel finish on the double oven. We called Kitchen Aid several times to see if we could address this problem, i.e. return for a stainless steel alternative, and we were told that not matching product finishes was not their problem. The product is otherwise OK.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, November 30, 2023
Hi JSS 3453,
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275787894.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275787894.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
The updates to this model are great.
on December 27, 2023
Posted by: DB10
[This review was collected as part of a promotion.] This is the best of the bunch and I’ve had 3, thanks KitchenAid
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Overall good
on January 24, 2024
Posted by: Cajun in Vegas
[This review was collected as part of a promotion.] Nice refrigerator. However the ice maker broke after 6 months. Replacement forthcoming
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on February 29, 2024
Posted by: Slicky
[This review was collected as part of a promotion.] We bought this refrigerator in January and have been very pleased. Great design
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on March 14, 2024
Posted by: Randimutti
from Houston
[This review was collected as part of a promotion.] This fridge has lots of interior space, is quiet and easy to use!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Reliable, looos good and extremely functional.
on April 10, 2024
Posted by: MikkiMikke
from Ontario Canada
[This review was collected as part of a promotion.] We have had the refrigerator for 3 mnths
And we have had Kitchenaid before. We love it and a solid
Choice always. For reliability and functionality.
Looks great too!
And we have had Kitchenaid before. We love it and a solid
Choice always. For reliability and functionality.
Looks great too!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not so great refrig
on June 23, 2024
Posted by: Deej J
from Grand Prairie Texas
[This review was collected as part of a promotion.] This refrigerator was delivered in January and was put in our newly renovated kitchen. The ice machine leaks and we have to set it on off mode if we do not want water leaking on the floor. Very disappointing.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, June 24, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 555507.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful design for a great appliance!
on June 27, 2024
Posted by: Olmas
from WA
[This review was collected as part of a promotion.] We bought this fridge for our kitchen remodel. It looks very sharp with our tall cabinets. I love the quality of kitchen aid appliances. Love the lights, shelving, fingerprint resistant finish, love the whole design. Having water was important to us and I am so happy we went with the model that has water dispenser. I feel like the food stays fresh longer in this fridge as well.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com