Customer reviews from kitchenaid.com
KitchenAid - 25.5 Cu. Ft. Side-by-Side Refrigerator with Under-Shelf Prep Zone - Custom Panel Ready
Average customer rating
2.8
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
3
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
4
43%of customers recommend this product.
(
3 out of
7)
Customer Reviews for KitchenAid - 25.5 Cu. Ft. Side-by-Side Refrigerator with Under-Shelf Prep Zone - Custom Panel Ready
Customer Rating
1
can't rate because of damage
on February 26, 2025
Posted by: BarryGH
from Oklahoma
[This review was collected as part of a promotion.] The door hinge on the refrigerator was bent so waiting on the part to replace so we can use it and put panels on it. Its coming up on a month waiting for a part!!!???
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 3, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 686063.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible Purchase, mislead by Kitchenaid
on April 2, 2025
Posted by: EJCOL
According to the KitchenAid website, their "Panel-Ready Design allows you to install custom front panels and handles over the Side-by-Side Built-In Refrigerator doors to create a seamless look with kitchen cabinetry. Panels and handles not included."
I recently had this refrigerator installed, and it does not provide a seamless look with my cabinetry—it sticks out nearly 2 inches. I've been trying to reach KitchenAid support, but they have not been responsive. Currently, I have been on hold with the 800 number for almost 30 minutes now. If you're aiming for a truly seamless integration with your cabinets, I would not recommend this refrigerator.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 3, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 703520.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on April 16, 2025
Posted by: Katesean
[This review was collected as part of a promotion.] It’s a great refrigerator except the freezer is too small
Written by a customer while visiting kitchenaid.com