Customer reviews from sony.com
Sony - STRAZ7000ES Premium ES 13.2 CH 8K A/V Receiver - Black
Average customer rating
4.5
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
3
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Sony - STRAZ7000ES Premium ES 13.2 CH 8K A/V Receiver - Black
Posted by: Jans0109
Gender:Male
Verified Purchase:Yes
I love the features and power with this AVR but the acoustic center channel and zone 2 are not self explanatory. I work in the AV industry and am still having issues getting zone 2 to work properly. Online directions are not helpful so far.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 22, 2023
Hi Jans0109,
Thank you for your review. While we are thrilled to know that you love the amazing features and powerful sound performance of our STR-AZ7000ES 13.2 CH 8K A/V Receiver, we are really sorry if you are having some issues with the Acoustic Center Sync function and Zone 2 feature. This is certainly not the news we'd like to hear from you. We want to make sure you’re taken care of and help check on your A/V Receiver.
May we contact you directly to get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Sony Case number (if any):
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the STR-AZ7000ES:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Thank you for your review. While we are thrilled to know that you love the amazing features and powerful sound performance of our STR-AZ7000ES 13.2 CH 8K A/V Receiver, we are really sorry if you are having some issues with the Acoustic Center Sync function and Zone 2 feature. This is certainly not the news we'd like to hear from you. We want to make sure you’re taken care of and help check on your A/V Receiver.
May we contact you directly to get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Sony Case number (if any):
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the STR-AZ7000ES:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: JRREF
Gender:Male
Verified Purchase:Yes
I have the Sony AZ7000ES for a couple of weeks now and am very pleased with the AVR. Sonically it's superior to my Marantz 7012 AVR which it replaced. Also for my home theather the dialogue is clearer so in some cases we don't need the closed captions on anymore. The room calibration system is also very good and easy and quick to use. There is a bug where with the volume up, you hear a thumping noise coming from the sub woofer when moving aroung the menu's of my AppleTV for example but I understand Sony is aware an will be fixing this in a future firmware update.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 29, 2023
Hi JRREF, Congratulations on your brand new STR-AZ7000ES receiver! We're glad you like the exceptional sound quality, clear dialogue, ease of use, intuitive calibration system, and overall features of your Sony AV receiver. And we're sorry to hear about the thumping noise issue you're having. Should you need any assistance, feel free to contact our product support team via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Create an immersive home theater experience, enjoy smooth 4K/120 gameplay, and deliver whole-home audio when you create a home entertainment system with the Sony STR-AZ7000ES 13.2-Channel Network A/V Receiver. Seven HDMI inputs (four 8K) combine with 13.2 channels of Dolby Atmos and DTS:X object-based audio, for movies that look amazing and surround you with sound from all directions. Support for the latest in HDR technology enhances this experience with deeper blacks and rich contrast. Dual HDMI outputs and Zone 2/Zone 3 functionality allow two different rooms to watch their own UHD content, with a third zone enjoying audio playback. Playback from local or online sources, thanks to built-in Wi-Fi, Bluetooth, and Ethernet connectivity. Thanks for choosing Sony! -Sam
Create an immersive home theater experience, enjoy smooth 4K/120 gameplay, and deliver whole-home audio when you create a home entertainment system with the Sony STR-AZ7000ES 13.2-Channel Network A/V Receiver. Seven HDMI inputs (four 8K) combine with 13.2 channels of Dolby Atmos and DTS:X object-based audio, for movies that look amazing and surround you with sound from all directions. Support for the latest in HDR technology enhances this experience with deeper blacks and rich contrast. Dual HDMI outputs and Zone 2/Zone 3 functionality allow two different rooms to watch their own UHD content, with a third zone enjoying audio playback. Playback from local or online sources, thanks to built-in Wi-Fi, Bluetooth, and Ethernet connectivity. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: Garren
Gender:Male
Verified Purchase:Yes
The Sound fields in this receiver are superior to anything else I have heard. Accurate
and immersive sound. Sound calibration blows the other room corection systems
out of the water.
and immersive sound. Sound calibration blows the other room corection systems
out of the water.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 31, 2024
Hi Garren, We are thrilled to know that you like the quality of your new Sony receiver. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com
Posted by: fastindirt69
Gender:Male
Verified Purchase:Yes
As a longstanding Sony ES customer, I'll start off with the things I do not like about the STR-AZ7000ES:
1. No HDR10+ support.
2. No QMS support.
3. No QFT support.
2. No QMS support.
3. No QFT support.
With that out of the way, this thing is worth every penny. I have owned a number of ES and non-ES AVR's over the past several decades, and nothing sounds as good as this thing.
Setup and calibration is easy. The on-screen UI is easy. The web browser is great as it does everything the on-screen UI does. The iPhone app is simple but equally as effective. The remote control leaves a little to be desired, but it's not a train smash.
The STR-AZ7000ES has range and power for days. It just keeps going.
It does get a little warm (okay, very warm), so I added the AC Infinity Aircom T10 to keep it nice and cool. I highly recommend this for any AVR owner, as AVR's are notorious for running hot, even when they ship with their own in-built cooling fans.
The 360SSM does sound quite innovative and interesting, but I prefer to watch content without it as I have a full 7.2.4 speaker system. If you have fewer speakers, 360SSM can help fill in the missing channels.
The upmixing of 2-channel stereo music into Neural X is actually pretty good. I was originally a 2-channel purist for music, but Neural X does a great job of expressing all the high-frequency instrumentation and vocals across a 7.2.4 speaker system, while keeping all the low-end in the subs.
As for movies, stop the press. This thing really shines especially in Dolby Atmos that has been properly mixed and engineered in the studio.
In summary - do yourself a favour and get it!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 22, 2025
Hi fastindirt69, Thank you for sharing your thoughts on the Sony STR-AZ7000ES. We are pleased to hear that you appreciate the sound quality, user interface, and overall ease of use. However, we are also disappointed to learn that some features are lacking for you. We value your feedback, as it will guide our efforts for future improvements. In the meantime, we hope you continue to enjoy your device. Thank you for choosing Sony! -Craig
Written by a customer while visiting sony.com