Customer reviews from brother-usa.com
Brother - Computerized Embroidery Machine
Average customer rating
4.5
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
18
4 Stars
6
3 Stars
4
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
18 out of
18)
Customer Reviews for Brother - Computerized Embroidery Machine
Customer Rating
5
Easy to use
on April 18, 2023
Posted by: Sithqueen1977
from Boothbay, Maine
[This review was collected as part of a promotion.] This Brother embroidery machine is so user friendly. Easy set up and use to follow directions. Super excited to be able to personalize all my children's sports gear. The stitching is fun to watch and of professional quality!!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Good machine
on May 3, 2023
Posted by: cortiz
from Chicago
[This review was collected as part of a promotion.] This is a good machine with many different functions, and that's great! I love how there are many built in designs and the ability to use others, however, this is my first embroidery machine and there is a lot to learn. So much to learn. And my biggest issue is the fact that there isn't just 1 program to use that does everything that's affordable? I can't seem to find a simple way to find out what program to use and how to use it without learning a lot of other things in order to just make designs and use the machine....so it isn't user friendly, but apparently this is how these types of machines are? Idk. I also don't love how the machine isn't "ready to use" right out of the box. It requires many more products to be purchased in order to use it (stabilizers, thread, etc). I just didn't realize it wouldn't be user friendly, so I am disappointed. However, this is a great machine despite my user challenges!
I would recommend this to a friend!
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 5, 2023
We appreciate your feedback and are happy to help you learn more about using your machine. Please contact us directly at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Great machine but not ok for design subsciptions
on March 4, 2025
Posted by: Helene MP
from MA
The machine is great but I am tired to pay subscriptions everywhere now... if more designs were available I would be more happy with it!
Response from brother-usa.comBy Brother Customer Service, March 5, 2025
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/PE545
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/PE545
Written by a customer while visiting brother-usa.com
Customer Rating
4
Pe545
on May 30, 2025
Posted by: Lynda E
from Pittsburgh
My first embroidery machine. Fairly easy to get going. Auto threader can be finicky. Had to play with tension a bit to get it right.
Wish I had boought the larger hoop machine. Pretty limited with 4x4 hoop.
Written by a customer while visiting brother-usa.com