Customer reviews from brother-usa.com
Brother - AIR1800 Air Serger Machine
Average customer rating
4.7
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
21
4 Stars
3
3 Stars
0
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
19 out of
19)
Customer Reviews for Brother - AIR1800 Air Serger Machine
Customer Rating
4
Great machine but defective.
on September 10, 2026
Posted by: Cris 34
from Overland Park .KANSAS
I purchased this serger , it's a great machine .unfortunately it has a defect from factory . The plate on which the fabric slides as the machine is making the stitches it's curled , and this makes sewing very difficult , for the fabric gets caught in it. This is really disappoints me that Brother would not get behind this and fix it, considering that this is a costly machine.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great Machine, Documentation Seriously Lacking
on January 27, 2025
Posted by: SusieB
from Northern Virginia
Fantastic price for air threading technology! I have been using this serger for a couple of months (as someone who barely used a very old 1980’s serger before) and my only complaint is the lack of adequate user documentation, especially for those new to serging - for example, how to remove or replace the needles, and how to remove the threads that come left on the machine when shipped. Being a product manufactured for the last couple of years, one would think there would be more videos/documentation on how to use and maintain the product, and for troubleshooting - which I have thankfully thus far not had need of! There is a tool that comes with the machine to remove/replace needles but you would never know it! It was pure trial and error and a fear of voiding my warranty by even trying to figure things out which are undocumented and make using the machine frustrating at times. The machine itself works like a charm and I am very happy with the price for air threading technology - which I swore I would have after my last serger from the 80’s…. I just hope it holds up well and gives me many years of flawless use! Would have been 5 stars but for poor documentation. Never assume a user has prior experience.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Defective
on November 11, 2024
Posted by: Evelyn
from Missouri
The left needle thread breaks. There is so much resistance. I’ve adjusted the tension wheel both ways and the resistance is still the same. The right needle thread appears to be fine. I just received this serger a week ago and cannot use it because of this issue.
Response from brother-usa.comBy Brother Customer Service, November 12, 2024
Thanks for taking the time to review your experience with the Brother AIR1800. We appreciate your feedback. I’m sorry to hear that you are having needle thread breaking and resistance tension issues with the Brother AIR1800. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/AIR1800
https://www.brother-usa.com/support/AIR1800
Written by a customer while visiting brother-usa.com
Customer Rating
5
I LOVE this Serger!
on October 25, 2023
Posted by: Marlene
from Illinois
I love this serger! It is so easy to thread. I have had this machine for a few months. Perfect serging every time.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Incredible machine!
on October 24, 2023
Posted by: NJNURSE
from Nutley NJ
I just opened my new air 1800 and I just love the machine. I was able to start sewing in less than 15 minutes! And that was reading the manual and threading, simply amazing! I would recommend this machine to anyone, especially those who are experienced sewists!
Written by a customer while visiting brother-usa.com
Customer Rating
5
It’s a breeze to thread!
on July 23, 2023
Posted by: Lori G
from Santa Monica, CA
I love this serger! It is a breeze to thread and it sews beautifully. All for a really good price.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Amazing Serger!
on May 22, 2023
Posted by: SparkySays
from Detroit, MI
[This review was collected as part of a promotion.] I was so excited to get this serger as I've wanted one for so long! It is surprisingly easy to thread (the thing I was most worried about) and it works so smoothly. It took a little bit of play time to figure out the tension, but once I got that, all systems were go and I can serge blankets in no time! Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Awesome!
on May 22, 2023
Posted by: KellKell
from Cincinnati, Ohio
[This review was collected as part of a promotion.] I’m kind of new to sewing and the Brother AIR1800 3/4 Thread Air Serger is so easy to use. I’m making pillows for a craft show and was able to make 100 pillows in one night. It cuts while you sew. Saved me so much time. I love how it threads it’s so awesome. It’s so easy to use. I highly recommend this machine. New to sewing or a expert you will enjoy using it.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com