Customer reviews from Samsung US
Samsung - T5 EVO Portable SSD 4TB, Up to 460MB/s , USB 3.2 Gen 1, Ideal use for Gamers & Creators - Black
Average customer rating
4.8
(236 Reviews)
Rating breakdown 236 reviews
5 Stars
205
4 Stars
22
3 Stars
4
2 Stars
1
1 Star
4
98%of customers recommend this product.
(
121 out of
124)
Customer Reviews for Samsung - T5 EVO Portable SSD 4TB, Up to 460MB/s , USB 3.2 Gen 1, Ideal use for Gamers & Creators - Black
Customer Rating
4
All around good product
on February 28, 2024
Posted by: JHW46
[This review was collected as part of a promotion.] Very happy with this product and when needed I will buy again
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Dust Magnet!
on February 24, 2024
Posted by: Brianism
Expertise:Intermediate
I like everything about this SSD except the rubberised finish - it's a dust magnet and it looks grubby all the time. Samsung needs to fix this. Brushed Aluminium would be better.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, February 27, 2024
Brianism:
Thank you for choosing the Samsung T5 EVO SSD. Your thoughts on the rubber material are much appreciated and will be shared with our internal teams towards future improvements.
Should you ever have any questions or need help, please know our team is at your fingertips and always ready to help!
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-6PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Thank you again for choosing Samsung for your memory storage needs.
- Samsung Memory
Thank you for choosing the Samsung T5 EVO SSD. Your thoughts on the rubber material are much appreciated and will be shared with our internal teams towards future improvements.
Should you ever have any questions or need help, please know our team is at your fingertips and always ready to help!
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: samsungmemorysupport@sea.samsung.com
3) LiveChat 9AM-6PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Thank you again for choosing Samsung for your memory storage needs.
- Samsung Memory
Written by a customer while visiting Samsung US
Customer Rating
5
Dependable and Portable
on February 22, 2024
Posted by: StarCross
from Rome, GA
Expertise:Expert
[This review was collected as part of a promotion.] I've had my Evo for what seems like forever. It's never given me any issues or worries for my data backups. Great little drive for on-the-go saves/uploads for when I need to transfer work data.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Lasted just long enough to back up my data
on December 9, 2023
Posted by: Anonymous
from Chicago, IL
Expertise:Expert
Got it on Wednesday. Spent two days copying my data to it. It's now Saturday morning and it's dead. Very annoying.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 11, 2023
Anonymous:
I’m very sorry for the difficulties you’ve experienced with your T5 EVO SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every T5 EVO SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
1. Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
We hope to hear from you and to make this right.
- Samsung Memory
I’m very sorry for the difficulties you’ve experienced with your T5 EVO SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every T5 EVO SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
1. Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
We hope to hear from you and to make this right.
- Samsung Memory
Written by a customer while visiting Samsung US