Customer Reviews for Night Owl - 2-Camera Indoor/Outdoor Wired 4K Security Cameras with 2-Way Audio - White
Customer Rating
3
Almost 5 star
on April 23, 2022
Posted by: Gina70
from So. California
Gender:Female
Cameras work amazing and when you replay can zoom into crazy close but for some reason 2 of the 4 go black and white at night. Can't seem to have these 2 cameras color 24/7.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, April 25, 2022
Good afternoon and thank you for reaching out. If you have a camera that is going black at night, that means it is not receiving enough power to activate Night Vision. This can be for one of a few reasons, including the camera being pushed out further from the DVR, a bad power adapter or a bad power splitter. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
I have this equipment for 3 weeks now and there are some features to improve: definitely the App; besides not so user friendly it doesn’t respond fast enough when want to have access for a quick view or to check a sensor alert. Also I have to close it totally very often to make it respond and load the cameras. The other not so good features are the cameras speakers and the siren. Those aren’t good quality and hard to understand the prerecorded message or when having a conversation by the two way audio cameras. On the other hand, the good things it has are the good quality video of the cameras and the no need to have a tv or monitor connected to set up the system.
I upgrade my old 8channel 1080p to the 4K... The quality is just like they stated! Vivid & much better, the field of view is wider also. Only negative is thde DVR doesnt have audio in like my old one; I only had one audio camera anyway. So, it was a good trade.
I bought this item/kit, and the first one was DOA (no output signal yo the TV), the replacement one DID come fairly quickly but I was getting a weak output signal from it too as the TV would flash off and on, Customer Experience This booking page is currently unavailable. If you are the owner of this account, you can log in to find out more. but I used another hdmi cable and it seems OK for now. Overall, I like the pictures and the camera coverage. If it wasn’t for the first dvr being faulty, I would have given it 5 stars.
I bought this system to replace my older 720p camera system. I only have a few of my cameras changed out as temps are single digits to -30. I haven’t got the app on my phone to accept the DVR yet but I’m working on it. It keeps showing the dvr is already listed but has a red x on it