Customer reviews from nightowlsp.com
Night Owl - Indoor AC Powered Plug-In Wireless 1080p Security Camera with 2-Way Audio - White
Average customer rating
4.4
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
88
4 Stars
20
3 Stars
9
2 Stars
5
1 Star
6
90%of customers recommend this product.
(
107 out of
119)
Customer Reviews for Night Owl - Indoor AC Powered Plug-In Wireless 1080p Security Camera with 2-Way Audio - White
Posted by: skip in maine
from saint albans maine
Gender:Male
Verified Purchase:Yes
Product easy to install. Set up was simple. Clarity is top notch. Over all very very happy with system. One minor issue, they go off non stop at first. This took a fair amount of time getting the settings right. Only other thing I would ask for is a way to shut them down for the work day easy. Meaning unlock, open app, disarm. at night the reverse
Written by a customer while visiting nightowlsp.com
Posted by: trecou
from Tulsa, OK
Gender:Male
Verified Purchase:Yes
I bought this roughly a month ago and so afar I have been very happy with the system. It has been easy to set up and get the cameras working. I do not have them all up yet but am working through them as I get the power run for each one.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
3
Had trouble with the NVR.Cameras work well.
on September 27, 2023
Posted by: smilen4u271
from Ohio
Gender:Male
Verified Purchase:Yes
The first NVR that I received with my WNIP2 system would not get to the startup page and had to return it. The warranty replacement NVR made it to the Startup Wizard and was now able to complete the NVR and camera setup. At first the mouse was working but the menu on the monitor didn't seem to be working. I did a factory reset to see if the menu would start working but the mouse stopped working. I then used a different mouse and it worked and the menu worked. After I plugged the Night Owl mouse into the my computer, it seemed to reset and was able to now work with the Night Owl System.
I still have one problem, when I go to the computer Protect CMS App I get this:
Says the NVR is OFFLINE, when it seems to be working monitor and the phone.
I’ve tried all of this but nothing works!
NOTE: If you are experiencing this status, please perform the following steps:
1. Plug an Ethernet cable from your router (network) to your Night Owl recorder.
2. Wait until a system prompt appears stating “Internet Detected.”
3. Click “Login.”
4. Enter your local admin password.
5. Click “Login” again.
6. On the Night Owl Protect App icon page, click “I already have an account.”
7. Enter your Night Owl Protect login credentials.
8. Logout of the Night Owl Protect CMS and log back in.
9. Your Night Owl device should now be showing an Online status.
I still have one problem, when I go to the computer Protect CMS App I get this:
Says the NVR is OFFLINE, when it seems to be working monitor and the phone.
I’ve tried all of this but nothing works!
NOTE: If you are experiencing this status, please perform the following steps:
1. Plug an Ethernet cable from your router (network) to your Night Owl recorder.
2. Wait until a system prompt appears stating “Internet Detected.”
3. Click “Login.”
4. Enter your local admin password.
5. Click “Login” again.
6. On the Night Owl Protect App icon page, click “I already have an account.”
7. Enter your Night Owl Protect login credentials.
8. Logout of the Night Owl Protect CMS and log back in.
9. Your Night Owl device should now be showing an Online status.
I would recommend this to a friend!
Response from nightowlsp.comBy Support, Night Owl SP Digital Team, September 29, 2023
Thank you for the feedback and sorry to hear of the issue you are having. We welcome the chance to support you and ensure your system works as promised. At your convenience we'd welcome a call to our Technical support team via 1-866-390-1303. You can also use the chat 'Help' feature located in the bottom right corner of all site pages.
We look forward to getting this fixed for you.
We look forward to getting this fixed for you.
Written by a customer while visiting nightowlsp.com
Posted by: daveofdaves
from Florida
Gender:Male
Verified Purchase:Yes
Purchased 2 extra wireless cameras to make a total of 5. Should be great, says 10 channel, right? It will only work 4 cameras. I'm sure it probably says that somewhere in the fine print, but why call it 10 channel if it will only do 4? Then, had a camera eating through battery life, even with 4 batteries in it (I had 2 extra from the extra camera that I ordered that it can't use, remember?). Ok, no big deal, swapped to the camera that I wasn't using, hopefully it is better. I like the system and the cameras, but why not just be open about what it is?
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: Anne1959
from South Florida
Gender:Female
Verified Purchase:Yes
I was so excited when I read that I could pair my cameras up via bluetooth, without having to connect the system to a monitor! Then I had a problem with one camera showing my green plants as pink. #1 The instructions and website are not helpful and I finally had to use Chat. (My chat tech was great!) #2 It seems that the PC based system for my user dashboard is NOT functioning. #3 So, Unfortunately, I now have to drag a monitor to the room with the Wifi base, delete this camera from the system with access VIA A MONITOR, and then pair and add it again. Very disappointing and primitive for what was paid.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, May 30, 2023
Thank you for the feedback.
Written by a customer while visiting nightowlsp.com
Customer Rating
1
Junk!
on April 9, 2023
Posted by: Anonymous
from Houston, Tx.
Gender:Male
The camera construction is seems cheaper & more fragile than my old cameras that I purchased from another company. One of the cameras drained the batteries from 100% down to 52% in less than 3 hours (BEFORE I mounted the camera). The mobile app won't let me add the cameras. The NVR won't let me adjust the recording settings.
Written by a customer while visiting nightowlsp.com
Customer Rating
1
on April 7, 2023
Posted by: aj1949
Gender:Male
I live in Alberta, Canada. Your site does not accept my address.
Written by a customer while visiting nightowlsp.com
Customer Rating
2
Back NVR featurs
on April 4, 2023
Posted by: Char MN
from Richfield, MN
I have old 2016 and 2019 wired Night Owl systems. The settings in the DVR are amazing when looking via a monitor. I can play, fast forward (16X), fast back (16x) , skip forward, and skip back. These new systems, there is only play and fast forward (8x). NO skip ahead. On my old system, when I have it on 16x, I can also manually jump head with a mouse to any point in the timeline and it stays on 16x. This one, the no skip ahead is annoying but when I have it on 8x and manually try to jump ahead with the mouse, it turns off the 8x so if your looking for something, your continuously having to click the fast button over and over and over....cameras are a step up from my 720p cameras but the NVR is back in the 90s. If you didn't know the old system, you wouldn't know what your missing with the new system. I think I'll buy new wired cameras and use the old DVRs.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com