Customer reviews from Western Digital
WD - BLACK P10 2TB External USB 3.2 Gen 1 Portable Hard Drive - Black
Average customer rating
2.6
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
3
4 Stars
0
3 Stars
2
2 Stars
0
1 Star
5
50%of customers recommend this product.
(
4 out of
8)
Customer Reviews for WD - BLACK P10 2TB External USB 3.2 Gen 1 Portable Hard Drive - Black
Customer Rating
1
Don't believe the Hype!
on February 15, 2024
Posted by: Anonymous
I was very excited when I recieved the WD Black 4TB external hard drive as a gift along with a Sony Playstation 5 console. I was amazed at the sheer volume of games I could store on the device, allowing me to have a wide array of choices to suit nearly every gaming mood I might find myself. I marveled at the speed at which I could transfer my PS 4 games from the console to the extended storage device. It appeared that Western Digital had answered the dreams of many gamers.
My love affair with the device was short lived.
Within 90 days of use, I started to notice my PS 4 games played from the extended storage device would crash along with a message that the data was corrupted. I would be forced to repair the device, delete the game in question, and then re-download the game. This began to happen more and more frequently, eventually resulting in re-formatting the drive and starting from scratch. I truly believed this would fix my problem. It did not.
Sadly, this "dream" gift has turned out to be very disappointing. The fact that it was "...incredibly easy to install...", had "...ridiculously fast..."transfer rates, and all at an "...affordable..." price tag, means absolutely nothing if it doesn't perform the basic task of allowing me to store and play my games.
I have been a Western Digital fan and customer since I built my first computer in 1998. Regrettably, I feel our long-term relationship may be at an end.
My love affair with the device was short lived.
Within 90 days of use, I started to notice my PS 4 games played from the extended storage device would crash along with a message that the data was corrupted. I would be forced to repair the device, delete the game in question, and then re-download the game. This began to happen more and more frequently, eventually resulting in re-formatting the drive and starting from scratch. I truly believed this would fix my problem. It did not.
Sadly, this "dream" gift has turned out to be very disappointing. The fact that it was "...incredibly easy to install...", had "...ridiculously fast..."transfer rates, and all at an "...affordable..." price tag, means absolutely nothing if it doesn't perform the basic task of allowing me to store and play my games.
I have been a Western Digital fan and customer since I built my first computer in 1998. Regrettably, I feel our long-term relationship may be at an end.
Response from Western DigitalBy SM OLS, February 16, 2024
Hello,
We're sorry to hear about your user experience with WD_Black P10 Game Drive and appreciate your time for providing the review.
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD_Black P10 Game Drive and appreciate your time for providing the review.
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Does Not Work.
on June 22, 2024
Posted by: SA..
Does not work when I try to load up a game I tried everything fix it, formatting repairing everything still does not load and sometimes not even download games a piece of junk a snipping disk inside of it.
Response from Western DigitalBy SM OLS, June 24, 2024
Hello,
We are sorry to hear about your user experience with WD_Black P10 Game Drive Hard Drives. We apologize if you are experiencing any problems with your drive. We recommend that you contact our technical support team directly as we will be happy to assist you in troubleshooting any drive-related issues.
We request you to open a support ticket at https://support-en.wd.com/app/ask/session/ with a brief query and possible error screenshot, the customer support team will contact you as soon as possible.
We are sorry to hear about your user experience with WD_Black P10 Game Drive Hard Drives. We apologize if you are experiencing any problems with your drive. We recommend that you contact our technical support team directly as we will be happy to assist you in troubleshooting any drive-related issues.
We request you to open a support ticket at https://support-en.wd.com/app/ask/session/ with a brief query and possible error screenshot, the customer support team will contact you as soon as possible.
Written by a customer while visiting Western Digital
Customer Rating
1
Not working.
on September 26, 2024
Posted by: Lost gamer
It doesn't work anymore.I didn't have it for maybe a year.It just quit working. Not coming up on my Xbox one anymore.I lost all my games.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, September 27, 2024
Hello,
We are sorry to hear about your user experience with WD_Black P10 Game Drive HDD. Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
You can open a support ticket on the given link, the customer support team get back to you in a earliest possible time. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/ We will be happy to assist you.
We are sorry to hear about your user experience with WD_Black P10 Game Drive HDD. Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
You can open a support ticket on the given link, the customer support team get back to you in a earliest possible time. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/ We will be happy to assist you.
Written by a customer while visiting Western Digital
Customer Rating
1
Doesn’t connect to my xbox
on February 27, 2024
Posted by: Importzmuc
I’ve had this hard drive for 2 years now it works when I plug it into my pc but my Xbox doesn’t detect it
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, February 28, 2024
Hello,
We are sorry to hear about your user experience with WD_Black P10 Game Drive and appreciate your time providing this review and bringing this matter to our attention.
We apologize if you are experiencing any problems with your drive. We would recommend contacting our technical support team, as we will be happy to assist you with any troubleshooting options you may have with the drive.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD_Black P10 Game Drive and appreciate your time providing this review and bringing this matter to our attention.
We apologize if you are experiencing any problems with your drive. We would recommend contacting our technical support team, as we will be happy to assist you with any troubleshooting options you may have with the drive.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Will Black
Verified Purchase:Yes
Was not what i needed unfortunately. I couldn’t play any games that are xbox series x/s which was the only point why i got it.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, April 10, 2024
Hello,
We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers, this usually never happens. Please get in touch with our technical support team by opening a ticket at https://support-en.wd.com/app/ask/session/ and share as much information as possible with error screenshots. We will certainly look into the matter to resolve the issues at the earliest.
We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers, this usually never happens. Please get in touch with our technical support team by opening a ticket at https://support-en.wd.com/app/ask/session/ and share as much information as possible with error screenshots. We will certainly look into the matter to resolve the issues at the earliest.
Written by a customer while visiting Western Digital
Customer Rating
3
Both side bulge
on May 14, 2024
Posted by: Jim123
Both side top and bottom panel are not flat, bulge a little bit, so you put it on desk its not stable and even, may cause viberation
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, May 17, 2024
Hello Jim123,
We are sorry for the inconvenience caused to you. We will discuss this with our concern team and take steps to ensure this does not happen again.
If you have any specific concerns or require technical support, Please feel free to contact us directly at www.westerndigital.com/support the customer support team get back to you in a earliest possible time.
We are sorry for the inconvenience caused to you. We will discuss this with our concern team and take steps to ensure this does not happen again.
If you have any specific concerns or require technical support, Please feel free to contact us directly at www.westerndigital.com/support the customer support team get back to you in a earliest possible time.
Written by a customer while visiting Western Digital
Customer Rating
5
worked good for a while, something erased
on May 27, 2024
Posted by: phoenix57floyd
RAN across a problem with the program on it using my ps4 I need extra download program added to it that got misplaced on my gaming system.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
3
Its only works on PS4
on August 3, 2024
Posted by: Bob54
Great for saving your PS4 games, but doesn’t connect to PS5.
The PS5 console doesn’t recognize it.
Can’t play my PS4 games on PS5.
The PS5 console doesn’t recognize it.
Can’t play my PS4 games on PS5.
I would recommend this to a friend!
Response from Western DigitalBy SM OLS, August 14, 2024
Hello Bob54,
We are sorry for the inconvenience caused to you. Please be informed that in WD_Black P10 Game Drive playStation 5 (play PS4 games, you can only store PS5 games).
Please get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb the customer support team will contact you as soon as possible.
We are sorry for the inconvenience caused to you. Please be informed that in WD_Black P10 Game Drive playStation 5 (play PS4 games, you can only store PS5 games).
Please get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb the customer support team will contact you as soon as possible.
Written by a customer while visiting Western Digital