Customer reviews from snowjoe.com
Snow Joe - SJ-SHLV01 Shovelution Strain-Reducing Snow Shovel - Blue
Average customer rating
4.6
(167 Reviews)
Rating breakdown 167 reviews
5 Stars
128
4 Stars
22
3 Stars
10
2 Stars
1
1 Star
6
100%of customers recommend this product.
(
7 out of
7)
Customer Reviews for Snow Joe - SJ-SHLV01 Shovelution Strain-Reducing Snow Shovel - Blue
Customer Rating
1
Flimsy and broken in one season
on June 13, 2026
Posted by: Joe shovel
from IN
The plastic scoop part broke in less than one season.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, June 15, 2026
Hello John,
Thank you for bringing this to our attention and for sharing your feedback regarding the Snow Joe Shovelution Strain-Reducing Snow Shovel | 18-Inch | Spring Assisted Handle.
We are sorry to hear that the plastic scoop component broke after less than one season of use. This is not the experience we aim to provide, and we understand how frustrating this must be, especially when the product is expected to withstand seasonal conditions.
Please rest assured that we take quality concerns seriously. We would appreciate the opportunity to review this issue further and assist you with an appropriate resolution. We emailed you on February 6 but have not yet received a response regarding this case. No worries—one of our team members will follow up with you shortly.
Once again, we sincerely apologize for the inconvenience and appreciate you taking the time to share your feedback, as it helps us continue to improve our products and service.
Thank you for bringing this to our attention and for sharing your feedback regarding the Snow Joe Shovelution Strain-Reducing Snow Shovel | 18-Inch | Spring Assisted Handle.
We are sorry to hear that the plastic scoop component broke after less than one season of use. This is not the experience we aim to provide, and we understand how frustrating this must be, especially when the product is expected to withstand seasonal conditions.
Please rest assured that we take quality concerns seriously. We would appreciate the opportunity to review this issue further and assist you with an appropriate resolution. We emailed you on February 6 but have not yet received a response regarding this case. No worries—one of our team members will follow up with you shortly.
Once again, we sincerely apologize for the inconvenience and appreciate you taking the time to share your feedback, as it helps us continue to improve our products and service.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Extra handle strap broke off
on February 25, 2026
Posted by: Tommy Bklyn
from Lancaster, Massachusetts
I’ve had my shovel for a couple of years and unfortunately, today the additional handle that is flexible broke off where it connects to the pole. Wondering if I can order this handle with the metal strap?
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 27, 2026
Hello Tommy,
Thank you for your detailed feedback.
We sincerely apologize for what happened with the additional handle on your Snow Joe Shovelution Strain-Reducing Snow Shovel. We understand how inconvenient it must be to have the flexible support handle break after extended use, especially when it is an important feature designed to reduce strain and improve comfort.
After carefully checking, we regret to inform you that the specific replacement part you are inquiring about—the additional handle with the metal strap—is not available and is not sold separately. We truly apologize for this instance and for any frustration or inconvenience this may cause.
Please know that we greatly value your feedback, as it helps us identify areas for improvement in product design, product quality, parts availability, and overall customer service. Your comments will be shared with our team for review and consideration in future improvements.
If there is anything else we may assist you with, please feel free to contact our Customer Support team at our toll-free number, 1-866-225-9723, Monday through Saturday from 10:00 AM to 6:00 PM EST. We are always happy to help.
Thank you again for taking the time to share your experience.
Thank you for your detailed feedback.
We sincerely apologize for what happened with the additional handle on your Snow Joe Shovelution Strain-Reducing Snow Shovel. We understand how inconvenient it must be to have the flexible support handle break after extended use, especially when it is an important feature designed to reduce strain and improve comfort.
After carefully checking, we regret to inform you that the specific replacement part you are inquiring about—the additional handle with the metal strap—is not available and is not sold separately. We truly apologize for this instance and for any frustration or inconvenience this may cause.
Please know that we greatly value your feedback, as it helps us identify areas for improvement in product design, product quality, parts availability, and overall customer service. Your comments will be shared with our team for review and consideration in future improvements.
If there is anything else we may assist you with, please feel free to contact our Customer Support team at our toll-free number, 1-866-225-9723, Monday through Saturday from 10:00 AM to 6:00 PM EST. We are always happy to help.
Thank you again for taking the time to share your experience.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Great shovel, but it's not going to be an heirloom
on February 24, 2026
Posted by: Boothby171
from Long Island, NY
I've seen young kids struggling with their bent-handle shovels while I'm shoveling away with my "Strain-Reducing" Snow-Joe at 64 years old.
Unfortunately, the shovel is now 4 years old. The paint on the spring-steel element for the lift handle has chipped off in multiple places, and the steel is rusting. And today, the steel edge popped off the shovel blade. It's still somewhat usable, but I doubt I'll get another season out of it.
Meanwhile, the ancient wooden-handled / aluminum-bladed shovels that I inherited with my father's house are still going strong. They're just not the best for my ancient back!
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 25, 2026
Dear Valued Customer,
Thank you for taking the time to share your experience with the Snow Joe Shovelution Strain-Reducing Snow Shovel. We’re glad to hear that it has helped reduce strain and made shoveling easier for you over the past four years.
We sincerely apologize for the issues you’ve experienced with the paint chipping, rusting, and the steel edge coming off. While our products are designed to provide comfort and ease of use, we understand the frustration when durability falls short of expectations. Your feedback is very valuable and will be shared with our team to help guide future improvements in both design and longevity.
If there is anything further we can do to assist you, please feel free to reach out to our customer support team at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. We are committed to helping you get the most out of your Shop Joe products.
Thank you for taking the time to share your experience with the Snow Joe Shovelution Strain-Reducing Snow Shovel. We’re glad to hear that it has helped reduce strain and made shoveling easier for you over the past four years.
We sincerely apologize for the issues you’ve experienced with the paint chipping, rusting, and the steel edge coming off. While our products are designed to provide comfort and ease of use, we understand the frustration when durability falls short of expectations. Your feedback is very valuable and will be shared with our team to help guide future improvements in both design and longevity.
If there is anything further we can do to assist you, please feel free to reach out to our customer support team at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. We are committed to helping you get the most out of your Shop Joe products.
Written by a customer while visiting snowjoe.com
Customer Rating
5
The SNOWJOE to the rescue . . . .
on February 1, 2026
Posted by: Snowed in No Mo
Ok, so this is a LIFE-SAVER !!!!! For anyone that has some age, this is wonderful. It is an absolutely back saver. My arms and shoulders were sore but my back was fine .... I'll take that everyday, all day! First of all, this is a well made shovel. It's solid and has a good blade. It lifts a lot more than it probably should. And then you add the "extra" handle and it's a game changer. We put it to use during this 2026 East Coast Storm and it really made a noticeable difference. I like this so much, I clean it and store it indoors because I want to make sure it last until next season. As far as 'gadgets' go, this is an absolutely KEEPER!!!
Many thanks.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 3, 2026
Dear Valued Customer,
Thank you so much for your enthusiastic feedback! We’re thrilled to hear that the Snow Joe Shovelution Strain-Reducing Snow Shovel has been such a lifesaver for you, especially during the 2026 East Coast Storm. It’s fantastic to know that it helped protect your back while still allowing you to clear snow efficiently, even when your arms and shoulders were sore.
We designed the Shovelution to be durable, well-made, and ergonomically effective, so it’s incredibly rewarding to hear that its solid construction, efficient blade, and extra handle made such a noticeable difference. We also appreciate your care in cleaning and storing it indoors—it’s this kind of attention that helps ensure your shovel lasts for many seasons to come.
Your description of it as an “absolutely KEEPER” truly makes our day! Thank you for choosing Shop Joe and for sharing your experience. We’re delighted that our shovel made your snow removal tasks easier, safer, and more enjoyable, and we hope it continues to do so for many winters ahead.
Thank you so much for your enthusiastic feedback! We’re thrilled to hear that the Snow Joe Shovelution Strain-Reducing Snow Shovel has been such a lifesaver for you, especially during the 2026 East Coast Storm. It’s fantastic to know that it helped protect your back while still allowing you to clear snow efficiently, even when your arms and shoulders were sore.
We designed the Shovelution to be durable, well-made, and ergonomically effective, so it’s incredibly rewarding to hear that its solid construction, efficient blade, and extra handle made such a noticeable difference. We also appreciate your care in cleaning and storing it indoors—it’s this kind of attention that helps ensure your shovel lasts for many seasons to come.
Your description of it as an “absolutely KEEPER” truly makes our day! Thank you for choosing Shop Joe and for sharing your experience. We’re delighted that our shovel made your snow removal tasks easier, safer, and more enjoyable, and we hope it continues to do so for many winters ahead.
Written by a customer while visiting snowjoe.com
Customer Rating
5
LOVE this shovel!
on January 31, 2026
Posted by: Pipermark
from Pennsylvania
Bought this last year. BEST shovel i have ever owned!...My wife thought it was a novelty until our latest storm and found it effortless to use!...have recommended it to all our friends!....cannot rave enough about this product!
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 3, 2026
Dear Valued Customer,
Thank you so much for sharing your experience with the Snow Joe Shovelution Strain-Reducing Snow Shovel! We’re thrilled to hear that it has made snow removal effortless for you and even surprised your wife with how well it works. It’s wonderful to know that it’s become a go-to tool during storms and that you’ve recommended it to your friends.
We designed the Shovelution to make snow clearing easier and reduce strain, so it’s incredibly rewarding to hear that it’s delivering on that promise. Your enthusiasm and feedback mean a lot to us, and we’re so glad it has made such a positive impact on your winter routines.
Thank you again for your support and for spreading the word about Shop Joe! We hope it continues to make your snow removal tasks easier for many winters to come.
Thank you so much for sharing your experience with the Snow Joe Shovelution Strain-Reducing Snow Shovel! We’re thrilled to hear that it has made snow removal effortless for you and even surprised your wife with how well it works. It’s wonderful to know that it’s become a go-to tool during storms and that you’ve recommended it to your friends.
We designed the Shovelution to make snow clearing easier and reduce strain, so it’s incredibly rewarding to hear that it’s delivering on that promise. Your enthusiasm and feedback mean a lot to us, and we’re so glad it has made such a positive impact on your winter routines.
Thank you again for your support and for spreading the word about Shop Joe! We hope it continues to make your snow removal tasks easier for many winters to come.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Edge guard detaches
on January 26, 2026
Posted by: Lepgems
from Saddle Brook NJ
I purchased two of the shovels last snow season and absolutely loved the ergonomics and back saving design. But very disappointed at the quality and longevity of the edge guard and paddle as it fails after minimal use. As an engineer I think reinforcing the paddle and edge guard would go a long way to a winner product.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 27, 2026
Dear Valued Customer,
Thank you for taking the time to provide such detailed feedback. We sincerely apologize for any inconvenience you’ve experienced with the edge guard and paddle on your Snow Joe shovels.
We truly value your input, as it helps us identify areas for improvement in product design, quality, and overall customer service. Your suggestion regarding reinforcing the paddle and edge guard is noted and will be shared with our product team for consideration in future designs.
If there is anything further we can assist you with, please don’t hesitate to reach out to us at our toll-free number 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Your satisfaction is very important to us, and we appreciate your trust and continued support of Shop Joe products.
Thank you for taking the time to provide such detailed feedback. We sincerely apologize for any inconvenience you’ve experienced with the edge guard and paddle on your Snow Joe shovels.
We truly value your input, as it helps us identify areas for improvement in product design, quality, and overall customer service. Your suggestion regarding reinforcing the paddle and edge guard is noted and will be shared with our product team for consideration in future designs.
If there is anything further we can assist you with, please don’t hesitate to reach out to us at our toll-free number 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Your satisfaction is very important to us, and we appreciate your trust and continued support of Shop Joe products.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Sure to fail when you need it most!
on January 26, 2026
Posted by: SnowJoke
from New York, NY
Absolute trash excuse for a shovel. Come to the first snow storm with a hint of ice and it completely shatters. The plastic is flimsy and the metal strip at the bottom is completely for show. Don’t waste your time or money on this piece of junk.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 26, 2026
Dear Valued Customer,
We’re very sorry to hear about your experience with the Snow Joe Shovelution Strain-Reducing Snow Shovel. We understand how frustrating it can be when a product does not perform as expected, especially during a snowstorm. Your feedback regarding the durability of the shovel is important to us, as it helps our team identify areas for potential improvement in product design and quality.
Please reach out to our customer support team, and we will be more than happy to assist you further. You can contact us at our toll-free number, 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST.
We appreciate you bringing this matter to our attention.
We’re very sorry to hear about your experience with the Snow Joe Shovelution Strain-Reducing Snow Shovel. We understand how frustrating it can be when a product does not perform as expected, especially during a snowstorm. Your feedback regarding the durability of the shovel is important to us, as it helps our team identify areas for potential improvement in product design and quality.
Please reach out to our customer support team, and we will be more than happy to assist you further. You can contact us at our toll-free number, 1-866-225-9723, available Monday through Saturday from 10 AM–6 PM EST.
We appreciate you bringing this matter to our attention.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Shovel mental blade breaks off easy
on January 23, 2026
Posted by: Trevornt
from connecticut
great assist handle, works well to prevent back issues. issue i have is that "metal" blade falls off and breaks now on both the two shovels ive had, slowly tearing away at the weak plastic now
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 26, 2026
Dear Valued Customer,
Thank you for sharing your feedback regarding your Snow Joe Shovelution Strain-Reducing Snow Shovel. We’re glad to hear that the assist handle has been helpful and that the shovel is providing relief for back strain, as user comfort and ergonomics are key priorities in our design.
We are, however, concerned to hear about the issues you’ve experienced with the metal blade detaching and the plastic components showing signs of wear. This is certainly not the experience we want for our customers, and we take such concerns seriously.
Your feedback is invaluable in helping us improve our products, and we appreciate you taking the time to bring this to our attention. If you would like to discuss this further or have any questions, please contact our customer care team at our toll-free number, 1 866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Thank you for sharing your feedback regarding your Snow Joe Shovelution Strain-Reducing Snow Shovel. We’re glad to hear that the assist handle has been helpful and that the shovel is providing relief for back strain, as user comfort and ergonomics are key priorities in our design.
We are, however, concerned to hear about the issues you’ve experienced with the metal blade detaching and the plastic components showing signs of wear. This is certainly not the experience we want for our customers, and we take such concerns seriously.
Your feedback is invaluable in helping us improve our products, and we appreciate you taking the time to bring this to our attention. If you would like to discuss this further or have any questions, please contact our customer care team at our toll-free number, 1 866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Written by a customer while visiting snowjoe.com