Customer reviews from nightowlsp.com
Night Owl - 10-Channel, 8-Camera Indoor/Outdoor Wireless 2K 1TB NVR Security System with 2-Way Audio - Black/White
Average customer rating
4
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
39
4 Stars
16
3 Stars
10
2 Stars
4
1 Star
8
80%of customers recommend this product.
(
52 out of
65)
Customer Reviews for Night Owl - 10-Channel, 8-Camera Indoor/Outdoor Wireless 2K 1TB NVR Security System with 2-Way Audio - Black/White
Customer Rating
1
Poor Quality
on December 20, 2023
Posted by: Ken0107
Purchased in November 2022 and have had nothing but connectivity and poor performance for 13 months. Cameras rarely stay connected even 1 room away let alone the other side of the house. The app is super unreliable and often unusuable.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Posted by: skip in maine
from saint albans maine
Gender:Male
Verified Purchase:Yes
Product easy to install. Set up was simple. Clarity is top notch. Over all very very happy with system. One minor issue, they go off non stop at first. This took a fair amount of time getting the settings right. Only other thing I would ask for is a way to shut them down for the work day easy. Meaning unlock, open app, disarm. at night the reverse
Written by a customer while visiting nightowlsp.com
Posted by: trecou
from Tulsa, OK
Gender:Male
Verified Purchase:Yes
I bought this roughly a month ago and so afar I have been very happy with the system. It has been easy to set up and get the cameras working. I do not have them all up yet but am working through them as I get the power run for each one.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
1
Is there a thing called dis-improvement?
on October 9, 2023
Posted by: Tech B Good
from Austin
Gender:Male
It didn't work for me. In fact, I'm now a few steps backwards.
First, it may work as an augmentation at the camera side of things. I could not use to for that purpose as the newer cameras have no antenna port.
Second, don't bother trying to augment signal strength at the NVR. It simply didn't work for me. In fact, I seem to lose signal initially.
Third, trying to go back to the standard antenna configuration was a big setback, where I'm not re-establishing all my camera connections to get back to my initial performance.
I like the Night Owl products. Been using them for a few years now. Highly recommend.
Service/support should be a learning opportunity for both the customer and the company. I can learn what I did wrong and how to approach the product successfully. The company can learn what the customer is misunderstanding or if there is a glitch in the product and when it shows up. Let's do better.
First, it may work as an augmentation at the camera side of things. I could not use to for that purpose as the newer cameras have no antenna port.
Second, don't bother trying to augment signal strength at the NVR. It simply didn't work for me. In fact, I seem to lose signal initially.
Third, trying to go back to the standard antenna configuration was a big setback, where I'm not re-establishing all my camera connections to get back to my initial performance.
I like the Night Owl products. Been using them for a few years now. Highly recommend.
Service/support should be a learning opportunity for both the customer and the company. I can learn what I did wrong and how to approach the product successfully. The company can learn what the customer is misunderstanding or if there is a glitch in the product and when it shows up. Let's do better.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Customer Rating
5
I had night owl for over 8 years camera system
on September 29, 2023
Posted by: Antina Billups
from Mississippi
Gender:Female
Verified Purchase:Yes
Night owls is very great camera system I had a night owl camera for 8 years it’s still working but am finna upgrade to wireless camera system I love night very clears pictures
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: Ken01
from Pennsylvania
Gender:Male
Verified Purchase:Yes
This is the second Night Owl System I have purchased we installed this system last week and everything was going well until today when one of the cameras spotlights stopped working and one of the power supplies on one of the other cameras every other day has to be unplugged for several minutes and plugged back in to re-connect
I would recommend this to a friend!
Response from nightowlsp.comBy Support, Night Owl SP Digital Team, September 29, 2023
Thank you for the feedback and sorry to hear of the issue you are having. We welcome the chance to support you and ensure your system works as promised. Your refurbished system includes a full one year warranty. At your convenience we'd welcome a call to our Technical support team via 1-866-390-1303. You can also use the chat 'Help' feature located in the bottom right corner of all site pages.
We look forward to getting this fixed for you.
We look forward to getting this fixed for you.
Written by a customer while visiting nightowlsp.com
Posted by: Renfro
from Here
Gender:Male
Verified Purchase:Yes
Very easy setup, programming it was a little difficult, the time line your allowed and selection of camera functions ie light voice siren don’t seem to work together. Set an alarm and doesn’t matter the time, they go off. Seems like you could set program to have alarms only or by selections of other choices thru time.
Otherwise so far a nice addition, every now and then I have a camera or two drop off, but they seem to come back with a reboot, or reset of the camera power cord.
Otherwise so far a nice addition, every now and then I have a camera or two drop off, but they seem to come back with a reboot, or reset of the camera power cord.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: mountainretreeat
from Colorado
Gender:Male
Verified Purchase:Yes
I bought the antenna about a month back to help with signal from a couple cameras that kept dropping signal. 8" log walls were interfering with the signal, attached to the Wi-Fi NVR and have nearly zero dropped signal. It helped.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com