We were excited to receive a new range from here after hearing some great things from other people. After we received it, we noticed that a control button was installed upside down. After paying a couple thousand dollars for a range that is supposed to be top quality, I’d figure THOR would be prompt to respond to my repair request immediately. Unfortunately, they still have yet to contact me. It’s been a couple weeks now. Other than that, the range is decent. Works as it should by dissatisfied with the customer care.
I BOUGHT 2 DAYS AGO THE ASERIES30"IN 4 BURNERS GAS RANGE.BUT THE KNOBS ARE PLASTIC INSTEAD OF BEING METAL AND THERE IN NO PARTS AVAILABLE IF BREAKS.HOPE THEY CORECT THIS PARTS
We purchased a new build and this was the range we picked out. We absolutely love it. We do have one issue with the front middle burner, where it makes a high pitch noise between medium and low heat. The place we purchased it at is giving us a run around so we are going to reach out to Thor. We love the oven and stove, it cooks well, although the lowest setting can run a bit high heat, especially on a smaller pan. Will update the rating once we have our issues resolved