Customer reviews from GhostBed
Ghostbed - 10” Gel Memory Foam Mattress Twin XL - White
Average customer rating
4.6
(7,425 Reviews)
Rating breakdown 7,425 reviews
5 Stars
5,539
4 Stars
1,041
3 Stars
439
2 Stars
225
1 Star
181
94%of customers recommend this product.
(
6,582 out of
6,990)
Customer Reviews for Ghostbed - 10” Gel Memory Foam Mattress Twin XL - White
Customer Rating
5
My best mattress ever
on June 15, 2018
Posted by: Anonymous
from United States
Excellent service, super fast delivery (3 days!), and most importantly, the most comfortable mattress we have owned.
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
2
No longer looked forward to going to bed
on June 15, 2018
Posted by: Anonymous
from United States
My husband and I recently bought a king sized ghostbed and cover after much research and reading hundreds of reviews. It came in 24 hours- ship time to us was ridiculously fast, which was great. The packaging was easy to manage and it was cool to watch it expand and fill. We were hopeful it would be as amazing as all the reviews claimed. I suffer from lower back pain so was especially excited since many reviews claimed ghostbed was a lifesaver. I woke up feeling fine after the first night, but as the day went on my back just froze up more and more until I was in a huge amount of pain. It probably took a full week and a half (and several chiropractic appointments) for my body to "adjust". My husband was also waking up stiff and sore every day when he has never had any issues before. We committed to the full 30 day trial and although it got less painful it was still much (MUCH) firmer than we anticipated. We were waking up sore and went from being excited to lay down after a long day to feeling "meh" at best about the prospect of laying down in bed. I was excited to try a medium firm bed and we both thought it was easily the firmest bed we had ever slept on. I was in touch frequently with customer service who were always knowledgeable and friendly. They offered us several options including a topper to make it more comfortable- but I really don't see the point of buying a brand new mattress and then having to use a topper to make it tolerable within the first month of use. They also suggested we keep the bed longer, saying 90 days would be a better frame to judge it and that we could soften the bed up by jumping on it or various alternatives that would speed the process up. Since I could barely walk that first few days jumping on the bed seemed ambitious. After a full month of poor sleep and aching bodies we felt one month was a sufficient test for our house. We ended up returning the bed, and buying a new mattress from a brick and mortar store that we actually laid on- it's wonderful and we love it. Ghostbed's return process was fairly straightforward and easy, though the charity they contacted to set up a pick up for me never contacted me nor returned my calls when I tried several times contacting them. In the end we chose our own charity and hauled it there ourselves. It took the FULL 15 business days for our refund to be processed, which I think is a little ridiculous, but all in all we were pretty happy with the customer service. As a sidenote, I was so sure we were going to love the bed when I purchased it that we bought the cover as well to protect our mattress- I thought the ghostbed cover would be best since they are the makers of the bed. It was poor fitting and overpriced- it was also unreturnable. In hindsight I would have tried the bed first and purchased the cover after deciding to keep it instead of paying that much for a cover that matches a bed we no longer have.
No, I would not recommend this to a friend.
Written by a customer while visiting GhostBed
Customer Rating
4
Super Comfy, Not Really Cool
on June 15, 2018
Posted by: Charlotte L.
from United States
This is probably the most comfortable mattress I’ve ever used. I’ve had it for about 2 weeks now, and the quality of my sleep has really improved. I try to stay in bed as long as possible. However, if you are looking for a really cool mattress, you may need to look elsewhere. Although it doesn’t heat up as fast as my last mattress, I’ve still woken up a little warm a couple of times.
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
4
Loving It!
on June 15, 2018
Posted by: Alexandria C.
from United States
I wish I could say this bed was a life-changing experience, but it wasn't... I'm still a light sleeper with upper back pain from working a desk job. However, I do sleep a little deeper and the bed is certainly quite a bit more comfortable to lay on than the cheap memory foam mattress I had before that was so worn out to could see the impressions even with the comforter on it. And I have no idea where these people reviewing the bed are coming up with terms like "hard as a rock"; I tend towards a very soft and fluffy mattress and found this appropriately soft yet supportive. Added bonus of not sleeping hot, which has been a major problem with my previous memory foam mattress.
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
5
We love it.
on June 15, 2018
Posted by: Michelle F.
from United States
It took a few nights to adjust but after 2 weeks we love it!!!! No more back pain. I haven't had no pain in 4 years. I want to replace all the beds in our house with ghost beds
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
5
Excellent pillow. Best on the market
on June 15, 2018
Posted by: Bracken J.
from United States
Loved that all of the material is basically the same so the pillows work just like the bed
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
5
Fantastic mattress
on June 16, 2018
Posted by: Anonymous
from United States
Very comfortable from night one. I outweigh my spouse by 80lbs and does not feel it when I move.
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
5
Love the new bed. My
on June 16, 2018
Posted by: Anonymous
from United States
Love the new bed. My back has not hurt since we got it
I would recommend this to a friend!
Written by a customer while visiting GhostBed