I have slept on the bed for a few weeks and I like a supportive mattress but I am disappointed in how firm it is. I find that my shoulders can't sink enough into the mattress and I wake up with a sore neck. I have also experienced lower back pain in certain sleeping positions. I originally slept with the ghost pillow and hoped when switching pillows it would cure my problems but it has not. I'm debating returning it or adding a layer to the top. I tried returning it after a week and they turned me down. I was not aware that it required a 30 day trial before they allow a return. I may not have purchased the bed if I knew about the fine print. My wife seems to be plenty happy on the bed but for someone with broad shoulders or lower back problems you may find it to be too stiff and unable to conform to your body type.
We did research and decided to try the ghost bed. Boy did we choose the right bed. Easy to unpack and set up.one piece was damaged during shipping, wr contacted ghost bed and they sent a replacement. The bed is comfortable and we are sleeping great. No pain and nothing to complain about. Great choice all around.