Customer reviews from GhostBed
Ghostbed - 10 Gel Memory Foam Mattress Queen - White
Average customer rating
4.6
(7,433 Reviews)
Rating breakdown 7,433 reviews
5 Stars
5,547
4 Stars
1,041
3 Stars
439
2 Stars
225
1 Star
181
94%of customers recommend this product.
(
6,590 out of
6,998)
Customer Reviews for Ghostbed - 10 Gel Memory Foam Mattress Queen - White
Customer Rating
5
Customer Service was excellent from
on February 20, 2018
Posted by: Trent H.
from United States
Customer Service was excellent from start to finish! Sleep the best I have in years!!! Highly recommend!!
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
3
To firm for us
on February 20, 2018
Posted by: Anonymous
from United States
The mattress was firm and we opted to switch it out. Customer service was fine.
Written by a customer while visiting GhostBed
Customer Rating
5
John S.
on February 20, 2018
Posted by: Janet H.
from United States
Really impressed not only with the comfort of this mattress and adjustable bed, but the quality. We have the dual twin XL, and my wife and l both are sleeping better than ever. We had looked at bed systems that cost more than twice as much, but we feel that Ghostbed! Is the better choice.
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
5
Great New Mattress
on February 20, 2018
Posted by: Anonymous
from United States
I have used my new Ghostbed for about 2 months now and I am super happy with it. It took me a couple days to used to it, but after that it has been super comfortable. Been sleeping better ever since!
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
4
Very happy with king mattress,
on February 20, 2018
Posted by: Anonymous
from United States
Very happy with king mattress, but disappointed that pillows only come in standard size. Looks pretty dumb on king size bed. Why can't bigger pillows be made.
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
5
Incredible bed, Even better Sleep
on February 20, 2018
Posted by: Jennifer T.
from United States
The bed that keeps getting better and better. My husband and I LOVE it. We don’t feel each other move and my entire body feels supported. Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting GhostBed
Customer Rating
2
It's firm, like really firm, like Chuck Norris!
on February 20, 2018
Posted by: Chuks
from United States
I was so excited to get this mattress that I went home on my lunch break, 30 minutes each way, just to make sure that my bed was unpacked and ready for me that night. When I initially laid down I noticed it was firm, but thought "hey...its supportive ". By the morning my back was a knot and I had spent the entire night tossing and turning. Not to be deterred I sent my children in, clad in clean socks to; jump, roll, bounce, and belly flop on the bed . Which unfortunately did little to soften the memory foam.
Lets fast forward to the end of week one. Me not having had a good nights sleep in nearly 8 days, I had become unrecognizable to friends and family. I was up to intravenous intake of coffee and those around me begged me to do something about this.
Which leads me to the biggest issue that I had with this whole thing, the return policy. 30 days... 30 days is the minimum before you can return this bed. Thats absurd.
This is, with no hyperbole, one of the most uncomfortable mattresses that I have ever slept on. And the thought of not having a good nights sleep for 22 more days made cringe. After several calls and chats I had still had nothing positive to report...No exchange, no return, no solution other than "people who report the mattress as being too firm love it by day 90" ; maybe.... So I decided, "Im stuck" Ill keep this thing for 30 days, I can manage that.
I couldn't. I travel a lot for work, 2 to 3 days a week, and coming home to that mattress made me anxious. As any road worrier knows there is a certain longing for ones own bed. A feeling of being home and comfortable, like a big hug. For me it was the opposite . I dreaded that mattress. Knowing that I would be tossing and turning and would wake up with my back and neck crumpled like every receipt I have ever gotten.
It was finally time that I put up a stand. I call again, and still nothing, but worse it appears that no one has been tracking my calls and complaints. I hung up the phone and opened my computer. I order a different mattress and leaned the ghost bed up against the wall. Where it will remain, watching me sleep, until I can return it.
No, I would not recommend this to a friend.
Written by a customer while visiting GhostBed
Customer Rating
5
Very pleased - 1st time buying a mattress w/o innersprings
on February 20, 2018
Posted by: Anonymous
from United States
We desperately needed a new bed and the idea of 'traditional' mattress shopping filled me with dread. Like some used car lots but creepier. I read reviews of GhostBed and similar 'mattress in a box' competitors; I read side-by-side comparisons; I went to Consumer Reports. We decided on the GhostBed because we both like a firm mattress. My husband has RLS and his nighttime movements had often caused me to wake up. The GhostBed absorbs the impact and I feel no aftershocks. We both like the 'firm but floaty' feeling. The 'soft' sides take some getting used to but our platform has sides that are about 3-4 inches deep, which is great. I'll be ordering again for our guest room/office. It shipped fast, opened easily, and we slept on it the first night.
I would recommend this to a friend!
Written by a customer while visiting GhostBed