Customer reviews from https://www.asus.com
ASUS - ROG Strix Scar 17.3” 240Hz Gaming Laptop WQHD - AMD Ryzen 9 X3D with 32GB Memory - NVIDIA GeForce RTX 4090 - 2TB SSD - Off Black
Average customer rating
4.1
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
7
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
2
100%of customers recommend this product.
(
3 out of
3)
Customer Reviews for ASUS - ROG Strix Scar 17.3” 240Hz Gaming Laptop WQHD - AMD Ryzen 9 X3D with 32GB Memory - NVIDIA GeForce RTX 4090 - 2TB SSD - Off Black
Customer Rating
1
2 Laptops and a desktop later, still no computer!!
on October 20, 2024
Posted by: Eddie Pop
Frequency of use:Daily
Verified Purchase:Yes
I purchased 2 laptops at different stores, at different times, with basically all Asus parts. Both laptops with 4090s etc. Both very expensive. 1st lasted 4 days and didn't turn on after the 5th day which I returned, and 2nd lasted about 30 days and then stopped working totally which I returned. I then built a desktop with Asus parts at a Micro Center, and it lasted 22 hours, so Asus. I'm horrifically disappointed. Especially since you have a monopoly on the Chip and desktop world, and I have to use your tech and chips. So my desktop, is my last attempt, that I had to build with Asus begrudgingly due to Ai development I'm working on, which I can't work on, because I have to return it as well, hoping micro center can fix the problem.
Response from https://www.asus.comBy CLM, October 21, 2024
Dear Eddie Pop,
We certainly understand your disappointment with the quality of our products and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, issues you have experienced with 3 products are random. We recommend that you contact us(ASUS) for product or technical support if you are experiencing issues with our products.
If you need further assistance with our products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment with the quality of our products and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, issues you have experienced with 3 products are random. We recommend that you contact us(ASUS) for product or technical support if you are experiencing issues with our products.
If you need further assistance with our products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: BOBINNC
Frequency of use:Daily
Verified Purchase:Yes
Notebook ran for 2 months and then died. Very disappointing. Poor quality control.
Response from https://www.asus.comBy CLM, January 8, 2025
Dear Bobinnc,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last. This laptop not working suddenly after 2 months of usage is a random problem. Usually, you will do the following to resolve the issue. Please try to do a power cycle by pressing and holding down the power button to shut it down completely. If it still blacks screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update were applied successfully. Additionally, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings allowing the unit to power on and boot up successfully. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged.
If the problem persist after doing the troubleshooting tips, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last. This laptop not working suddenly after 2 months of usage is a random problem. Usually, you will do the following to resolve the issue. Please try to do a power cycle by pressing and holding down the power button to shut it down completely. If it still blacks screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update were applied successfully. Additionally, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings allowing the unit to power on and boot up successfully. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged.
If the problem persist after doing the troubleshooting tips, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com