Customer reviews from shopyalehome.com
Yale - Assure Lock - Smart Lock Wi-Fi Lever with Keypad | Key Access - Black Suede
Average customer rating
2.7
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
4
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
6
33%of customers recommend this product.
(
2 out of
6)
Customer Reviews for Yale - Assure Lock - Smart Lock Wi-Fi Lever with Keypad | Key Access - Black Suede
Customer Rating
1
Garbage. Poor company policy
on January 9, 2024
Posted by: NYMike
from New York
Mine broke at 14 months. 2 months past warranty. Yale said eat dirt. Cannot believe a company in 2023 conducting business like this. Like the others, they don’t stand behind it
No, I would not recommend this to a friend.
Written by a customer while visiting shopyalehome.com
Posted by: Jeff M
from Pennsylvania
Gender:Male
Verified Purchase:Yes
The material online calls this a WiFi lock but the reality is, you need a WiFi bridge for this to actually work. Otherwise the only time you can connect with your phone is if it is within Bluetooth range. I bought a WiFi bridge and now you can connect with the app form anywhere. The Bridge came with a plug for the UK...how stupid is this shipping to the U.S.? Bought an adapter to make it work. The interior lock lever is supposed to slip over a button that pushes in to hold it in place. I experienced a lot of friction when I tried to slip it on. The exterior one slipped right on, no problem. I used a file to lessen the slope it had to slide over. Hopefully, I never have to take the handle off since it went on rather difficult. Also, the documentation for connecting to the app and WiFi bridge is sketchy at best. Luckily, the app itself is fairly intuitive. I am using this in an outdoor setting, so durability is yet to be determined. I read another review regarding the keypad needing to be angled upward so you can actually see the numbers on the keypad. This would be a major improvement as it is very difficult to see the keypad lettering. Overall, I think the lock and technology is a good idea but needs some perfecting, especially slipping on the door handle. Also, they need to include the WiFi bridge or don't call this a WiFi lock.
Written by a customer while visiting shopyalehome.com
Customer Rating
1
Lasted a little over a year then broke
on August 4, 2023
Posted by: Miller
from Bentonville, AR
Gender:Male
This product worked well for a year then broke all of a sudden last night.
No, I would not recommend this to a friend.
Written by a customer while visiting shopyalehome.com
Customer Rating
1
Horrible lock! Stay away!
on May 27, 2024
Posted by: Dave
from Florida
Gender:Male
I bought these to use with my rental properties and have had 5 of them (out of 7) fail in the past 6 months causing guests to get locked out and then having to find the physical key to open the door. Quality control is horrible with these locks. Stay away!
No, I would not recommend this to a friend.
Written by a customer while visiting shopyalehome.com
Customer Rating
1
Absolute Nightmare - Consistent Issues with Keypad
on April 23, 2023
Posted by: Unsatisfied Motel Owner
from Upstate New York
I purchased 8 of these locks for a small boutique motel my family runs. The locks arrived several months later than expected due to supply chain issues.
Upon arrival 2 out of the 8 locks did not work, producing issues when trying to set up a master code. To Yale's credit, they promptly replaced both locks.
For one of the replacements, they sent the wrong lock - I am still struggling to get this resolved.
Additionally a 3rd lock has no stopped working, the lock can be used via the app but the keypad surfaces repeated errors. This is extremely problematic when trying to operate a motel as the scheduled guest was unable to get into their room.
I love the design of these locks. The App and setup (when it's worked) has been great.
The quality of the locks has been horrendous and we've spent far more time trouble shooting issues than the amount of time we've saved by having "smart" locks at our business.
No, I would not recommend this to a friend.
Written by a customer while visiting shopyalehome.com
Posted by: Robert Sonders
from Scottsdale AZ
Gender:Male
Verified Purchase:Yes
Smooth and seamless. Especially with the technology hooks! All hooks to August and registration worked perfectly.
I would recommend this to a friend!
Written by a customer while visiting shopyalehome.com
Posted by: Mike
from Philadelphia, PA
Gender:Male
Verified Purchase:Yes
Mario swiftly resolved my issue after two weeks of trying with other reps who repeatedly requested the same info. He stayed on the line until it was worked out.
I would recommend this to a friend!
Written by a customer while visiting shopyalehome.com
Ratings-Only Reviews
Based on the average of (5) ratings-only reviews
Overall Customer Rating
3.2