Customer reviews from shopyalehome.com
Yale - Assure Lock - Electronic Lever Lock with Touchscreen Keypad | Key Access - Satin Nickel
Average customer rating
3.8
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
14
4 Stars
4
3 Stars
3
2 Stars
0
1 Star
5
43%of customers recommend this product.
(
3 out of
7)
Customer Reviews for Yale - Assure Lock - Electronic Lever Lock with Touchscreen Keypad | Key Access - Satin Nickel
Posted by: Dave S.
from Lancaster, PA
Gender:Male
Verified Purchase:Yes
Not a bad unit; however, the biggest problem with the touchscreen units is trying to explain to a service company (e.g. A/C repair, furnace cleaning, etc.) of how to "wake" the unit to accept the input lock code., which invariably a technician who either wasn't told or doesn't understand. The optional Z-Wave and Zigbee modules are outdated and do nut use the latest protocols in technology.
No, I would not recommend this to a friend.
Written by a customer while visiting shopyalehome.com
Customer Rating
5
A touchpad Lock you can install your self!
on December 8, 2019
Posted by: L Parr
A touchpad Locke you can install your self! This touchpad locking up used on the door with the deadbolt. Well it can be used, but if you have the deadbolt it's kind of useless. It's great for side entryways, garage doors and other doors that typically don't have a deadbolt. It is beautifully packaged in all the components are neatly packed separately and labeled boxes. Batteries are included. The unit itself and the hardware are well constructed and solid. The best part is about the installation. It's much easier than you would ever imagined it to be. And on top of that, they have an app to give you step-by-step instructions on how to install it! It's pricey, but I think with the quality of components and the ease of installation it's worth it.
Written by a customer while visiting shopyalehome.com
Customer Rating
4
Happy with this lock
on January 12, 2021
Posted by: Anonymous
After living with this lock for two weeks, I am happy with it's performance. I did not install the wifi module since I really didn't need it. I just wanted to go keyless and skip the complications of the wifi setup. I wish there were different lever options - I'd prefer a straight lever vs the curved one the unit comes with. Hopefully, Yale reads these reviews and will consider offering lever options in the future. My only (small) complaint with the lock's operation is that if you brush the touchpad face with your sleeve etc, while the lock is open it will lock itself. Kind of annoying when you have the door open and you are moving stuff in and out and you brush the touchpad. Not a big deal and not something that should keep anyone from buying this lock. I would buy another if I needed it.
Written by a customer while visiting shopyalehome.com
Customer Rating
1
reports jammed, reality is the motor has failed
on December 8, 2024
Posted by: carston
from Princeton, NJ
Gender:Male
C'mon, this shouldn't be that hard. I've recalibrated, reset, put in fresh batteries, updated my app, etc. Nothing has helped, still reports "jammed". Mind you, the mechanicals on the lock - handles, keys, bolt movement, etc. all work perfectly find as does the bluetooth connectivity. However, the lock constantly reports "jammed". After two hours of troubleshooting using Yale's online resources and what I can find on the web it appears the motor has suddenly failed. Should be an easy replacement, right? No, I'm shopping for a new lock -- which will definitely NOT be from Yale.
Written by a customer while visiting shopyalehome.com
Customer Rating
1
Unreliable lock that failed after only 2 years
on December 21, 2022
Posted by: nevetssf
from Boulder, CO
Gender:Male
The lock looks great and worked for 2 years without trouble, then one day the lock mechanism failed. Yale only warrants the 'electronics' (which to them includes the locking motor) for 1 year, so plan on buying a new lock every few years.
Written by a customer while visiting shopyalehome.com
Customer Rating
4
Nice lock, does the job.
on November 1, 2020
Posted by: Anonymous
We own 3 yale locks. We installed it in a closet. It does the job. No biometric, wish it has fingerprint biometric at its Yale logo would make a perfect lock. The handle is a little thin and less premium feel to it. However, Yale made very reliable locks. Dont have to worry about battery run out, you can always use 9 volt battery to power up the lock to gain access if the battery died. Battery lasted about a year or so. Instead of 9 volt battery backup, wish it has microUSB or USB-C backup instead, which more readily available.
Written by a customer while visiting shopyalehome.com
Customer Rating
4
Good lock-protective film doubled install time
on February 18, 2024
Posted by: Wayne T
from Colorado
Gender:Male
Verified Purchase:Yes
Good lock, but protective film would not cleanly remove from front side of lock and pieces were still stuck there after install and were unsightly. I figured that I needed to reverse my steps and take apart the lock so I could remove the film fragments. I got the pieces off the front face plate that were caught between it and the door, but this nearly doubled my install time. My only other complaint is that the door levers feel a bit loose and I wish they had a tighter fit.
I would recommend this to a friend!
Written by a customer while visiting shopyalehome.com
Customer Rating
5
Great for kids
on January 17, 2021
Posted by: Anonymous
I bought it because I used one at an Air b&b that we stayed at. I have a 15 year old son so the idea of getting rid of a key and using a code was nice. Also the automatic lock feature locks the door 30 seconds after you shut it so he can never forget. I will never come home to an unlocked door. Super easy to install and use. It can hold more than 1 code so everyone remembers. It will be great when I need my neighbor to check on pets at the last Minute.
Written by a customer while visiting shopyalehome.com