Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Nightmare Before Christmas
Average customer rating
3.9
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
32
4 Stars
4
3 Stars
4
2 Stars
4
1 Star
9
81%of customers recommend this product.
(
35 out of
43)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Nightmare Before Christmas
Posted by: Angela MBM
Verified Purchase:Yes
Terrible case. While it looks pretty, I dropped my phone down three steps the other day and the back of my phone now has 64 cracks but the case nothing. I guess I can put the perfectly intact case onto a new phone now.
Response from otterbox.comBy OtterBox, Customer Service Support, February 23, 2023
Oh no! We're so sorry to hear about your experience with the Symmetry Series case. We know that can be frustrating. Though our cases are tough, there are some variables that can't be accounted for. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: PyroHornet
Verified Purchase:Yes
Great protection, and always looks great. It’s a solid product, and it has indeed protected my phone from several falls… and counting. I’m someone that needs a good case and this keeps up with my clumsiness lol.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Charging in case difficult. Magnet does not stick
on June 10, 2023
Posted by: Wills Oser
Verified Purchase:Yes
Does not work well with magnetic charging. Would not buy again for that reason.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 12, 2023
Hi there Wills! We're sorry to hear about this unusual charging issue with your Symmetry Series Clear case. Are you using one of our wireless chargers? If not, we do not test our cases with third-party products, so we cannot guarantee that it will work as designed. We apologize for any inconvenience!
If you are using one of our wireless chargers, then give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot this issue with you.
Kindly,
OtterBox Customer Support
If you are using one of our wireless chargers, then give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot this issue with you.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Back glass still shattered
on October 3, 2023
Posted by: Kerr1121
Zero stars if I could. This case failed me. I dropped my phone and the back glass has shattered WITH THE CASE ON!! The rubber surrounding changes color over time and looks dirty but it is not.
Response from otterbox.comBy Customer Service, Customer Service, October 5, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Carol Ann
Verified Purchase:Yes
I feel that on the whole, this attractive little case is just that: attractive. But not useful. Sadly, I drop my phone more than I'd like, and I don't think this case gives much protection at all. I will be ordering a much sturdier, better padded (and much more expensive, unfortunately) case.
Response from otterbox.comBy Customer Service, March 15, 2024
Hello, Carol Ann! We are so sorry to hear that the Symmetry Series case was not to your liking. If we can assist with a return of that case and/or answer additional questions to help with finding the perfect case for you, please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com