Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Nightmare Before Christmas
Average customer rating
3.9
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
32
4 Stars
4
3 Stars
4
2 Stars
4
1 Star
9
81%of customers recommend this product.
(
35 out of
43)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 13 Pro Max / 12 Pro Max - Nightmare Before Christmas
Posted by: Bob A
Verified Purchase:Yes
Easy to install. No major test of toughness as yet, but looks like it will provide the day to day protection needed.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Buffalogirl61
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: HeatT
Verified Purchase:Yes
Its nice but I wish it has a little more protection around the front screen.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, November 2, 2022
Great to know you're otherwise a fan of the Cow Print Symmetry Series case, and we appreciate your interest in greater screen protection. If you'd be up for adding another layer to the mix, we make a number of screen protectors that can be paired with the case. Although this case works with either the iPhone 13 Pro Max or the iPhone 12 Pro Max, for a screen protector, you'll want to make sure and buy for the specific device you have.
https://www.otterbox.com/en-us/iphone-13-pro-max-screen-protector
https://www.otterbox.com/en-us/iphone-12-pro-max-screen-protector
Feel free to give our friendly Otters a call at 1-855-688-7269 with any questions, and we'll always be happy to talk shop!
Cheers,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/iphone-13-pro-max-screen-protector
https://www.otterbox.com/en-us/iphone-12-pro-max-screen-protector
Feel free to give our friendly Otters a call at 1-855-688-7269 with any questions, and we'll always be happy to talk shop!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Not protective
on November 3, 2022
Posted by: emily424
I love the way this case looks, but unfortunately it does not protect your phone. I dropped my phone maybe 2 feet onto concrete and the whole back glass on my iPhone 12 shattered.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 8, 2022
While it's nice to know you enjoyed the looks of the Symmetry Series Clear case, we were very sorry to learn that things ended poorly during that altercation with the concrete.
Although we put forth every possible effort—from design and materials to manufacturing and post-production testing—to limit the potential for such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all risk.
Our warranty won't be able to help with repairs to the backside of your iPhone, but we'd very much like to get you set up with a new case for a fresh start on that end of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you with this.
Kindly,
OtterBox Customer Support
Although we put forth every possible effort—from design and materials to manufacturing and post-production testing—to limit the potential for such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all risk.
Our warranty won't be able to help with repairs to the backside of your iPhone, but we'd very much like to get you set up with a new case for a fresh start on that end of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you with this.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Broken phone
on January 6, 2023
Posted by: RKM01
I absolutely loved this case when I got it, but the other day I noticed that the entire back of my phone is completely shattered. The front of my phone is fine, the case is fine, and I never take my case off yet somehow I’m having to replace my phone.
Response from otterbox.comBy OtterBox, Customer Service Team, January 10, 2023
Oh no, we are so sorry to hear of the damage your iPhone somehow sustained while covered by the Symmetry Series Clear case. Since the OtterBox itself wouldn't create the type of pressure required to cause such a dynamic, do you recall any impacts that would be the likely root of this?
Unfortunately, even though we do a ton of drop testing on our cases, any given incident is still subject to a wide range of unique variables that can influence an outcome such as this. We regret that our warranty won't be able to help with any device repairs or replacement, though we would very much like to get you set up with a new case for use once that has been taken care of. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Warmly,
OtterBox Customer Support
Unfortunately, even though we do a ton of drop testing on our cases, any given incident is still subject to a wide range of unique variables that can influence an outcome such as this. We regret that our warranty won't be able to help with any device repairs or replacement, though we would very much like to get you set up with a new case for use once that has been taken care of. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Warmly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Great case but no back protection
on January 24, 2023
Posted by: JBones03
I bought this case and was over the moon about it. Thin, clear, sleek but not slippery, the perfect case I thought. One day I dropped my phone from not very far at all, and the back glass was shattered. I have never taken the case off and I do not use a screen protector, but the display screen is fine. There is almost no protection for the back glass. I've had the phone for approximately 27 months now with the case on, but the back glass has probably been broken for the past 20 months.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service, January 25, 2023
While we're glad to hear you're loving the look of your case, we're sad to hear about the damage done to your device. Our cases are protective, but some scenarios simply cannot be predicted. We're unable to extend our warranty to the device itself, as we are not the manufacturer, but we would be happy to offer you a replacement case if you have found that yours is damaged. If you have any further questions or concerns, give us a quick call at 1-855-688-7269 and we would be happy to help in any way we can.
Written by a customer while visiting otterbox.com
Posted by: Wildland
Verified Purchase:Yes
Easy to install. The clear back is great for family picture.
Written by a customer while visiting otterbox.com