Customer reviews from nightowlsp.com
Night Owl - 12 Channel 2K 1TB DVR Security System with 2-way Audio - Black
Average customer rating
4.2
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
44
4 Stars
4
3 Stars
7
2 Stars
3
1 Star
7
79%of customers recommend this product.
(
45 out of
57)
Customer Reviews for Night Owl - 12 Channel 2K 1TB DVR Security System with 2-way Audio - Black
Posted by: TheGreind
from St. Louis
Gender:Male
Verified Purchase:Yes
I recently upgraded my older device because I wanted to improve 3 areas.
1. Motion Detection including using spotlights
2. Notifications
3. Ability to view camera feed when not on local wifi
1. Motion Detection including using spotlights
2. Notifications
3. Ability to view camera feed when not on local wifi
The motion detector triggered when a moth flew by, or when it rained. At night it was almost a constant stream of recording. I could not use notifications or the spotlight. I also leveraged recording areas to minimize the motion detection. This only patched the problem partially.
Therefore I decided to upgrade from a DVR-C20-41-JF to a WM-BTD281-4LSA.
The new system was easy to initialize and good news it does allow for Human Detection and at this time seems to work sufficiently. Therefore I have enabled the spotlight and some notifications. Also the upgrades to the App have allowed better viewing of my recordings while remote.
But I lost the ability to lengthen the recording time for each occurrence as well as some other small features and functions. I would say the App is still a bit clunky and needs improvements.
p.s - I am still learning the features and functionality of the new device, hopefully they continue to improve the product
As of today this is a solid product in a space with a lot of other solid products. But not a leader.
Response from nightowlsp.comBy Customer Support, January 31, 2023
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Great residential camera system
on January 14, 2023
Posted by: average joes
from PA
Gender:Male
Took me almost a year to run all the wires myself (inside and outside). Was NOT interested in "lazy man's" wireless camera's. Your just asking for issues with connections!! All my cameras work perfectly. The app works great. Can see all pictures clearly. Is it the best out there? Probably not but I was not willing to spent unlimited money on cameras! If I'm home I can see who's outside. If I'm not home and see someone, I'm on my way or a quick call to my neighbor! Perfect peace of mind! Thanks guys!!
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: Tonic
from OceanView DE
Gender:Female
Verified Purchase:Yes
New Cameras have clear pictures. Also Have an older Night Owl system that still works great. Wish the cameras from the old system were interchangeable with the new DVR. Especially wish these new cameras came with 2 way audio.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
3
Worked decent at first
on December 19, 2022
Posted by: Dontbuythis
from Ohio
I bought this system and installed it in July of 2022. In November of 2022 the two cameras mounted at my entrances stopped recording any events. These are the two in the system you can speak through. Another of the cameras infrared light no longer works. I've done the recommend updates to the firmware for both cameras not recording and nothing has changed. The cameras that are still working, work fine Very disappointed especially with the amount of money spent on this. The app is useless if you are away from your home, good luck trying to play any videos back or even seeing a live feed of your cameras.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, December 22, 2022
We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Posted by: J Handfield
from Mesa , AZ
Gender:Male
Verified Purchase:Yes
Night Owl DVR are super great DVR reasonable price long lasting,for a 1080P DVR the recording are clear pictures on the Play Back ,the Police got a Mugshot of the one that broke in my Truck and was able to Identify that Low Live individual , by day end I got my tools back ,,,I do recommend this DVR and all other Night Owl Poduct this is my 3rd DVR from Night Owl , with this 16 Channel 1080p Bluetooth DVR I will be able to had 4 more Wi-Fi Cameras to the system . Not only this is a Great DVR but cannot forget Customer Service that always got my back on issue that I could not resolved ,,,also I got what I paid for great quality DVR and Cameras
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, December 13, 2022
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Posted by: Elmer Fudd
from Montana
Gender:Male
Verified Purchase:Yes
After 1 day in operation ONE camera stopped functioning. I expect it to last longer than ONE day.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, November 1, 2022
We sincerely apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Posted by: scarlett
Verified Purchase:Yes
Get very improved unit and cameras. We like the blue tooth technology. The recorded pictures are easy to view and save if needed.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Great customer service and equipment
on September 11, 2022
Posted by: Dwaltus
from Ok
Gender:Male
I have had my 16 channel wired DVR for over 10 years. It has worked flawlessly with the exception of a camera failure after about 6 years in service. I highly recommend this company. I have used recordings on my DVR to support the police. This is installed on my home. The images are clear and night vision works great. I have one PTZ camera and it also works great. In my opinion Night Owl is the leader in security cameras. The service is free as it should be and their service is excellent if its ever needed, which is very rare.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, September 13, 2022
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com