Customer reviews from nightowlsp.com
Night Owl - 12 Channel 2K 1TB DVR Security System with 2-way Audio - Black
Average customer rating
4.2
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
44
4 Stars
4
3 Stars
7
2 Stars
3
1 Star
7
79%of customers recommend this product.
(
45 out of
57)
Customer Reviews for Night Owl - 12 Channel 2K 1TB DVR Security System with 2-way Audio - Black
Customer Rating
3
Worked decent at first
on December 19, 2022
Posted by: Dontbuythis
from Ohio
I bought this system and installed it in July of 2022. In November of 2022 the two cameras mounted at my entrances stopped recording any events. These are the two in the system you can speak through. Another of the cameras infrared light no longer works. I've done the recommend updates to the firmware for both cameras not recording and nothing has changed. The cameras that are still working, work fine Very disappointed especially with the amount of money spent on this. The app is useless if you are away from your home, good luck trying to play any videos back or even seeing a live feed of your cameras.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, December 22, 2022
We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Posted by: Frankie54
from Albuquerque, NM
Gender:Male
Verified Purchase:Yes
I purchased this camera system since my current system's DVR stopped recording after 5 years of service. I am very pleased with this new system and all of the included features as well as the great video quality. The tech service department was very helpful with assisting me regarding all of my questions and concerns.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: Shelia
Gender:Female
Verified Purchase:Yes
I purchased this product, it does not record, the box says it does but I’m being told not I have to buy a hard drive or another Dvr with built in recording, why is it called a Dvr if it doesn’t record
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, Customer Support, April 6, 2022
This is a DVR with customizable storage. The box details that a HDD is sold separately. A hard drive is not included with this particular model, which gives the customer the opportunity to customize it based on their recording needs and/or install their own existing hard drive. We also sell models that come with a pre-installed HDD. Please see the link below. Thank you. https://nightowlsp.com/dvr-btd2-161.html
Written by a customer while visiting nightowlsp.com
Posted by: M C E
from Kentucky
Gender:Male
Verified Purchase:Yes
The DVR is working great. Only have one negative comment. The unit supports 10 cameras. I am using 6. I cannot find a way to disable the other 4 unused cameras and they fill one third of the TV screen with unused blank camera spaces. Other than that a good security system.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Great Product !!
on December 8, 2021
Posted by: Phonman
from Leesburg,Ga.
Gender:Male
I bought a little over a month ago and had to wait to give a review after using. These cameras and system is exactly what I was hoping for. My live streams are extremely clear..and night vision is good so far . Playbacks are great ! Easy to install!
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: Ricketh1
from STL
Gender:Male
Verified Purchase:Yes
This was very easy to set up using my bluetooth phone just as they had recommended
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: Celeste
from Mississippi
Gender:Female
Verified Purchase:Yes
Night owl are the best cameras ever! You can never go wrong with any night owl products
Written by a customer while visiting nightowlsp.com
Posted by: amancus2
from Massachusetts, Worcester
Gender:Male
Verified Purchase:Yes
Am happy about the nightowl products because they are very good with all weather
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com