Customer reviews from Samsung US
Samsung - Slim Fit Wall Mount - Black
Average customer rating
3.8
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
7
4 Stars
8
3 Stars
0
2 Stars
1
1 Star
3
43%of customers recommend this product.
(
3 out of
7)
Customer Reviews for Samsung - Slim Fit Wall Mount - Black
Customer Rating
1
Do NOT Buy
on July 19, 2024
Posted by: Patricio
from Miami
Do NOT buy!
I was recommended to buy this wall mount buy Samsung when I was buying my TV with them, but it is the wrong fit! Not only they recommended it for the TV I as buying from then, but it does not say anywhere it would fit my TV....
Then the return process was very very complicated, and I am not even sure they will give me a refund...
I was recommended to buy this wall mount buy Samsung when I was buying my TV with them, but it is the wrong fit! Not only they recommended it for the TV I as buying from then, but it does not say anywhere it would fit my TV....
Then the return process was very very complicated, and I am not even sure they will give me a refund...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, July 19, 2024
Patricio,
I'm sorry to hear the Slim Fit Wall Mount was not compatible with your TV. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I'm sorry to hear the Slim Fit Wall Mount was not compatible with your TV. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Not the best design or instructions
on November 5, 2024
Posted by: AV installer
from New York, NY
Not the best design. It's creative and looks great when the work is done, but you're going to work for it. The instructions are just pictures - no words, so it's like reading hieroglyphics. Imperial measurements (inches) shown on the instructions are given in decimals, not fractions (so 12.6, not 12-19/32"). If you are fitting this in an tight enclosure, good luck. I installed two into enclosures only about 10" wider and it is almost impossible to get the TV on the wall.
Also take close note that all of the positive reviews for this product are Samsung "Incentivized" reviews, so you can probably tell why they're so excited about it.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, November 6, 2024
AV installer,
Thank you for sharing your thoughts on the design, as well as your installation experience with the Slim Fit Wall Mount.
If the included instructions were not helpful, we also recommend using our "How to mount your Samsung TV with the Slim Fit wall mount" video made by Samsung Care: https://www.youtube.com/watch?app=desktop&v=nFAdGeehhlA
If you need more help with installation, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your thoughts on the design, as well as your installation experience with the Slim Fit Wall Mount.
If the included instructions were not helpful, we also recommend using our "How to mount your Samsung TV with the Slim Fit wall mount" video made by Samsung Care: https://www.youtube.com/watch?app=desktop&v=nFAdGeehhlA
If you need more help with installation, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great mount take your time and it will look great
on December 24, 2024
Posted by: Unakalapar
from Seminole, FL
I see many negative reviews for this mount. I have 3 installed. I will admit I planned ahead with 2 of them and installed blocking in the walls for them which made my installation super easy. For the 3rd one I actually built the wall at an angle to mount it again with blocking replanned (see attached picture). It is a great mount if you know what your doing. I will add I used to install tv for a high end home theater company and now I am an architect so I am sure I am far from the average customer. Take your time with it and if needed it is not that hard to cut open a wall from center of 1 stud to the center of the next stud and screw in 2x4 or 2x6 where the bracket will be attached. Then using drywall screws reattached the piece you cut out, a little spackle and paint and no on will know the difference.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Wrong fit, Don't buy this
on December 31, 2024
Posted by: HJL_
It's same with others. It's not fit with my 75" TV. I don't understand why they still selling this wall mount with TV together
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, December 31, 2024
HJL_,
I'm sorry to hear Samsung's Slim Fit Wall Mount did not work with your TV. Please keep in mind that this mount is compatible with select 75" Samsung TVs that were launched between 2021 - 2024.
Should you have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I'm sorry to hear Samsung's Slim Fit Wall Mount did not work with your TV. Please keep in mind that this mount is compatible with select 75" Samsung TVs that were launched between 2021 - 2024.
Should you have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
MASSIVE flaw in size
on December 6, 2023
Posted by: Mike
from California
The standard spacing for studs is 16 inches. The brackets are only 12. This means that there is a chance that where you want to hang your TV, there might not be a stud to attach it too, which is a giant oversight. I can no longer mount my TV in the center of my wall due to this.
Some poor soul is going to attach this to a single stud, and watch his TV crash to the floor to this design flaw. I hope no one gets hurt
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, December 7, 2023
Mike,
Thank you for your review, and we're sorry to hear the Slim Fit Wall Mount did not fit your needs. Your feedback is appreciated and will be shared with our design team.
Should you need further assistance or have questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for your review, and we're sorry to hear the Slim Fit Wall Mount did not fit your needs. Your feedback is appreciated and will be shared with our design team.
Should you need further assistance or have questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
It could use a little more room to reach the back
on September 20, 2023
Posted by: Married2mytv
[This review was collected as part of a promotion.] I have 2 wall mounts one in my living room and one in the bedroom they .I use them to hang my 65 and 75 in. TV's. I like the fact that you can't see the open space you normally would see on most mounts.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has been so great!
on October 14, 2023
Posted by: Samsunglove
[This review was collected as part of a promotion.] This product has been great and fits perfectly in my room. It is versatile and allows me to change things up when necessary. It is easy to install and works perfectly with my TV. I will be replacing all of my wall mounts with this product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Brand Available
on August 4, 2023
Posted by: Monster
[This review was collected as part of a promotion.] The quality, ergonomics, sleekness, and beauty are hands down the best available. My family will never shop outside of the Samsung line again. The TV lineup is outstanding! The mounting was easy and quick, with excellent detailed instructions.
Value
5
Written by a customer while visiting Samsung US