Customer reviews from frigidaire.com
Frigidaire - Gallery 5.1 Cu. Ft. Freestanding Gas Total Convection Range with Self Cleaning - Black Stainless Steel
Average customer rating
4.8
(907 Reviews)
Rating breakdown 907 reviews
5 Stars
754
4 Stars
132
3 Stars
11
2 Stars
3
1 Star
7
Customer Reviews for Frigidaire - Gallery 5.1 Cu. Ft. Freestanding Gas Total Convection Range with Self Cleaning - Black Stainless Steel
Customer Rating
3
Limited lock feature
on July 14, 2024
Posted by: Lock Fanatic
[This review was collected as part of a promotion.] I was very disappointed to discover after installation the lock feature only locks the door and control panel. I wanted a stove that locks the burners knobs. To me this is more important than the control panel. If there is something I could buy to provide this feature I would be very interested.
Response from frigidaire.comBy Jaycee, Online Outreach Specialist, July 17, 2024
Thank you for providing us with your feedback.
It is so unfortunate that you have had this experience with your gas range in such a short time, and we can understand your disappointment. We strive to produce quality products, and your feedback does not go unnoticed. I am aware of your viewpoint and would be happy to look at the options we have available to address your concerns about the lock feature issues.
At your convenience, please connect with us via Live Chat here or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, and we will be happy to assist and lend a helping hand by taking a closer look at your concerns.
Best Regards,
Jaycee
It is so unfortunate that you have had this experience with your gas range in such a short time, and we can understand your disappointment. We strive to produce quality products, and your feedback does not go unnoticed. I am aware of your viewpoint and would be happy to look at the options we have available to address your concerns about the lock feature issues.
At your convenience, please connect with us via Live Chat here or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, and we will be happy to assist and lend a helping hand by taking a closer look at your concerns.
Best Regards,
Jaycee
Written by a customer while visiting frigidaire.com
Customer Rating
1
OVEN RACKS FAIL AND FALL DOWN WITH A LOAD
on July 26, 2024
Posted by: Do not cook bread here
[This review was collected as part of a promotion.] Cooking bread in Dutch ovens cannot be done. The oven racks are flimsy and do not fit the side guides properly. The support is weak. We have had numerous failures and have needed to extract 450degF Dutch ovens from a hot oven. See photo.
Response from frigidaire.comBy Owen, Online Outreach Specialist, July 29, 2024
Hello Do not cook bread here,
Thank you for taking the time to provide us with your review and experience and for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. Moving forward, we verify that we already assisted you in this matter, if you need further assistance on this, we can discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Thank you for taking the time to provide us with your review and experience and for bringing this to our attention! We understand the unfavorable reviews you have seen regarding our appliances. We read reviews on our appliances, take every inquiry very seriously, and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. Moving forward, we verify that we already assisted you in this matter, if you need further assistance on this, we can discuss this further. Please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
New Stove and Microwave!
on August 4, 2024
Posted by: GMFlashy
[This review was collected as part of a promotion.] Quieter and much cleaner!!! 🔥Viva la Pasta!🔥
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my new stove
on August 18, 2024
Posted by: Sol510
[This review was collected as part of a promotion.] I was in the market for. New stove. This stove has amazing features, air fryer, self cleaning, extra burner for busy cooking days. Gallery finish so my two young children don’t get the stainless steel dirty.
Written by a customer while visiting frigidaire.com
Customer Rating
5
So Far, So Good!
on August 19, 2024
Posted by: PEW 47
[This review was collected as part of a promotion.] Have used the Air Fryer, Oven and Convection Oven features and am very pleased. Love the option of being able to steam clean. Have owned this for a week now and still getting used to all the bells and whistles. Have made use of the Air Fryer, Oven, and Conventional Oven ... all worked very well. The only drawbacks are that you have to purchase Air Fryer rack and Broiler Pan separately, and you cannot purchase a stovetop grid to switch out the 6" wide griddle. Luckily, I was able to find Air Fryer racks that were far more affordable and offered 2 different sizes. All in all, a nice appliance.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on August 31, 2024
Posted by: Jess M 2024
[This review was collected as part of a promotion.] I’m very happy with the Frigidaire gas range! The It is a game-changer for evenly cooked meals. The controls are easy to use, and the range heats up quickly. I highly recommend
Written by a customer while visiting frigidaire.com
Customer Rating
5
on September 22, 2024
Posted by: Catmit
[This review was collected as part of a promotion.] Exactly what I was looking for!
Written by a customer while visiting frigidaire.com
Customer Rating
5
My 3 Frigidaire appliances
on September 24, 2024
Posted by: Godfre
[This review was collected as part of a promotion.] I love my 3 new appliances from Frigidaire the stove, refrigerator and dishwasher coz since I’m young, my parents like this brand. So, now I’m a home owner still I am a Frigidaire fan, Love it 🥰
Written by a customer while visiting frigidaire.com