Customer reviews from frigidaire.com
Frigidaire - Gallery 5.1 Cu. Ft. Freestanding Gas Total Convection Range with Self Cleaning - Black Stainless Steel
Average customer rating
4.8
(965 Reviews)
Rating breakdown 965 reviews
5 Stars
802
4 Stars
138
3 Stars
13
2 Stars
4
1 Star
8
Customer Reviews for Frigidaire - Gallery 5.1 Cu. Ft. Freestanding Gas Total Convection Range with Self Cleaning - Black Stainless Steel
Customer Rating
4
Stove
on November 2, 2025
Posted by: Bee mom
[This review was collected as part of a promotion.] Had some difficulty getting parts to switch to propane but otherwise it is a nice stove. Love all the oven features.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 4, 2025
Hi there. Thank you for sharing your experience! We’re glad to hear you’re enjoying your new stove and all its oven features. We apologize for the difficulty you had in getting the conversion parts for propane — we know that can be frustrating. If you ever need assistance with parts or setup in the future, please don’t hesitate to reach out to our Customer Care Team at 1-800-374-4432 or via live chat on our website.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Range
on November 3, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Great range!!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Replacement stove
on November 8, 2025
Posted by: Grobin
[This review was collected as part of a promotion.] This gas stove replaces an electric stove. We opted for a grate in center, rather than the griddle. We've only had it for about a month; so far it seems well built, sturdy and efficient. We installed an oven liner on bottom rack (shouldn't put on very bottom) to make cleaning easier. So far, a great stove!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on November 8, 2025
Posted by: DSF77
[This review was collected as part of a promotion.] We replaced our old stove, of 20 years, and love the new Frigidaire stove. It has a nice modern look and feel. The burners light up quickly, unlike our old stove and the oven gets to temperature quickly, also unlike our old stove. So far it’s easy to clean the top surface, but have not had to clean the oven yet. We have used the convection oven to cook a frozen pizza and it cooks very evenly. So far we are happy.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Appliance
on November 10, 2025
Posted by: CCLS1
[This review was collected as part of a promotion.] Love it! Exactly what I was looking for!
Response from frigidaire.comBy Rox, Online Outreach Specialist, November 11, 2025
Hello, CCLS1! We’re so happy to hear that your new Frigidaire appliance is exactly what you were looking for! Thank you for sharing your positive feedback and for choosing Frigidaire.
If you ever need assistance or have questions, please connect with us via Live Chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist in any way we can.
- Rox.
If you ever need assistance or have questions, please connect with us via Live Chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist in any way we can.
- Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best Range Ever!
on November 10, 2025
Posted by: ewendt128
[This review was collected as part of a promotion.] This thing is awesome! So many features and different ways to cook with it. The built in air fryer is a must now!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 11, 2025
Hi there. Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying all the features of your new appliance, especially the built-in air fryer. It’s designed to make cooking easier, faster, and more fun, and we’re so glad it’s hitting the mark for you!
If you ever have questions about using any of the features, our Customer Care team is ready to help at 1-800-374-4432 or via live chat on our website.
Best Regards,
Ruth
If you ever have questions about using any of the features, our Customer Care team is ready to help at 1-800-374-4432 or via live chat on our website.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Control panel not secured (inside!)- need a whole new panel. Otherwise seems like a good appliance.
on November 10, 2025
Posted by: PGibbs
[This review was collected as part of a promotion.] Got the stove home and in, turned it on after connecting the gas - found out about half of the push pad buttons were not responsive and ended up in a bit of an emergency as I could not shut the oven off! (Eventually found that the "cook time" could be set for one minute and when it ran down I could flip the breaker off to rest. Oh boy. Service person thought was a different issue and when came out to replace panel found that the inner control board (which weirdly is only glued into place) had come loose - and that's why the buttons were randomly working. He knew the no amount of glue would fix this permanently, (having seen this before on this model), he is ordering me a whole new top piece. The baking I have managed to jerry rig has turned out great - looking forward to the oven being safe and working well.
Response from frigidaire.comBy Maico, Online Outreach Specialist, November 12, 2025
Thank you for taking the time to share your experience with your new stove, PGibbs! We sincerely apologize for the stress and inconvenience this situation caused, especially given the safety concerns you encountered. We completely understand how alarming it must have been to have the oven become unresponsive, and we’re relieved that you were able to manage it safely in the interim.
We’re glad to hear that our service technician was able to identify the issue with the inner control board and has arranged for a replacement top piece. Your resourcefulness in getting some baking done in the meantime is impressive, and we appreciate your patience as we work to ensure your oven is fully functional and safe.
If you have any additional questions, concerns, or need further assistance while waiting for the replacement part, please don’t hesitate to reach out via Live Chat on our website or by calling our Customer Support team at 1-800-374-4432. Our hours are Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we’re here to help.
Thank you again for your understanding, and we look forward to making sure your oven works perfectly so you can continue enjoying your baking. - Maico
We’re glad to hear that our service technician was able to identify the issue with the inner control board and has arranged for a replacement top piece. Your resourcefulness in getting some baking done in the meantime is impressive, and we appreciate your patience as we work to ensure your oven is fully functional and safe.
If you have any additional questions, concerns, or need further assistance while waiting for the replacement part, please don’t hesitate to reach out via Live Chat on our website or by calling our Customer Support team at 1-800-374-4432. Our hours are Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we’re here to help.
Thank you again for your understanding, and we look forward to making sure your oven works perfectly so you can continue enjoying your baking. - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good quality at good price
on November 11, 2025
Posted by: Jimmy7216
[This review was collected as part of a promotion.] Finally replaced my old Frigidaire range after 25 years. Decided to stay with Frigidaire brand. Never had any repair issues with old range. I like the looks of the new range and is very easy to use.
Response from frigidaire.comBy John, Online Outreach Specialist, November 11, 2025
Hi, Jimmy7216. Thank you for sharing your wonderful feedback and for being a loyal Frigidaire customer! We’re thrilled to hear that your previous range served you well for 25 years and that you chose to stay with the Frigidaire brand. It’s great to know you’re enjoying the look and ease of use of your new range.
If you ever have any questions or need assistance, please don’t hesitate to contact us via Live Chat at www.frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you.
Thank you once again for your continued trust and support.
-John
If you ever have any questions or need assistance, please don’t hesitate to contact us via Live Chat at www.frigidaire.com or by phone at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you.
Thank you once again for your continued trust and support.
-John
Written by a customer while visiting frigidaire.com