Customer reviews from sharkninja.com
Shark - Clean Sense Air Purifier with Odor Neutralizer Technology, HEPA Filter, 500 sq. ft - White
Average customer rating
4.7
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
122
4 Stars
15
3 Stars
3
2 Stars
1
1 Star
6
95%of customers recommend this product.
(
108 out of
114)
Customer Reviews for Shark - Clean Sense Air Purifier with Odor Neutralizer Technology, HEPA Filter, 500 sq. ft - White
Customer Rating
2
No replacement filters available!!!
on January 16, 2025
Posted by: Lenor
from Houston
I liked it all right until I needed to buy accessories for it. For instance the filter that you have to have in order to use the product. The replacement filters are non-existent and are always out of stock. I've looked everywhere and I have set up to be notified if they ever come back in stock again. However it's in really expensive product to be unplugged sitting in a corner unable to use it because it needs a filter replacement.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 22, 2025
Hello Lenor,
Thank you for taking the time to leave a review.
We're so sorry for the delay in stocks for the filters for your Air Purifier. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Thank you for taking the time to leave a review.
We're so sorry for the delay in stocks for the filters for your Air Purifier. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Bad Sensor
on April 15, 2025
Posted by: TA822
from California
Gender:Male
I really wanted to like this as it worked well in the beginning. The first one I had the sensor went out after 11 months. However, the service was great, and they replaced it with a new one. However, after several months the sensor went out on the second one as well and now, I need to find something that is more reliable as I can't afford to buy another one that will fail again. Bad sensors they don't last.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 22, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to learn of your experience with both of your Shark Air Purifier. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to learn of your experience with both of your Shark Air Purifier. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
NO SMOKE AIR
on October 21, 2025
Posted by: JC_29
from PA
Gender:Male
Bought this on sale , couldn’t resist to buy it and try it out. Just wanna let ya’ll know my neighbors smoke cigarettes like crazy. So bad it gets in our apartment . And we haven’t smelled the smell in our place ever since. Great product !!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing
on November 6, 2025
Posted by: Mistybobby
from Franklin ohio
Gender:Female
Absolutely love it .. helped with a small house with several pets ,
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Cool machine!
on March 28, 2026
Posted by: Drove1963
from Pasadena MD
Gender:Male
It’s a pretty cool machine. I was expecting it to leave the air smelling cleaner which I don’t get much of. It definitely detects poor air quality when the windows/doors are open or I’m cooking. It has definitely improved breathing quality among my little ones.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
I love Shark Products.
on April 13, 2026
Posted by: Boo12
from Marshfield, Massachusetts
Gender:Female
I finally found on my third round the right Shark air purifier. Thank you so much. Truly, I love it.
Written by a customer while visiting sharkninja.com
Customer Rating
1
I drank the kool-aid!
on June 7, 2024
Posted by: DisappointedCustomer
from Strawberry, Arkansas
Gender:Female
Just got this in a couple of days ago. I am so disappointed. I wanted to love this but the sensor does not work! It reads 100% clean air the whole time it’s running! I’ve even sprayed all kinds of things around it and it still never changes. A big Waste of money!
No, I would not recommend this to a friend.
Response from sharkninja.comBy Shark Clean, June 8, 2024
Hello Jessica,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Clean Sense Air Purifier. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Clean Sense Air Purifier. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
5
Sleek design and simple to use
on August 4, 2023
Posted by: Errynr
from Cumming, GA
Gender:Female
[This review was collected as part of a promotion.] To start the design of this air purifier is simple and sleek. It doesn’t stick out like a sore thumb. It cleans the air for up to 1200 ft. and keeps the room smelling fresh. The odor neutralizer technology really works and has a nice fresh scent. The display shows exactly what your air quality is. It’s so quiet I have to check to make sure it’s working. I love the display and how easy that controls are to use. I have this unit on the same level of the house where we keep the cat litter box you would not even know there is a litter box down there. I feel better knowing my family is breathing clean fresh air. I have noticed my son who has allergies is having Les issues because we use these. Great job Shark!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com