Customer reviews from geappliances.com
GE Profile - 7 Quart Bowl- Smart Stand Mixer with Auto Sense - Stone White
Average customer rating
4.7
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
105
4 Stars
15
3 Stars
11
2 Stars
1
1 Star
1
93%of customers recommend this product.
(
62 out of
67)
Customer Reviews for GE Profile - 7 Quart Bowl- Smart Stand Mixer with Auto Sense - Stone White
Customer Rating
5
Game Changer of a Mixer
on August 18, 2024
Posted by: Brent D
from Elon, NC
The GE Profile folks took it to the next level. At a robust 44 lbs, there is ZERO counter walking or wobbling. Hope to get many years of service out of this mixer.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Fingers crossed
on July 22, 2024
Posted by: Jessgrtn
from Kingsland,ga
First unit was faulty and took days and hours of back and forth to get replaced. Second unit seems ok so far, but getting a faulty one straight away has me crossing my fingers
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, July 22, 2024
We understand your apprehension about this replacement mixer, and we are confident that this unit will serve you well for many years to come despite your experience with the original mixer. If any additional assistance is needed in the future, we're always here to help!
Written by a customer while visiting geappliances.com
Customer Rating
5
Sick new mixer
on June 15, 2024
Posted by: Surfjavisurf
from Tacoma WA
This thing is a crazy machine, can hear that brushless motor as it winds up. Very happy with the purchase. Excited to see new app updates to make the appliance updates more seamless, as well as a more user-friendly interface.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointing
on June 5, 2024
Posted by: Anne Tarnow
from Ia
The scale only measures in 5 gram increments, it doesn’t seem very consistent, it’s very heavy and large to leave on a counter, it doesn’t come with a bowl cover or a second bowl, I couldn’t buy a second bowl
Features
3
Performance
2
Quality
4
Value
1
Response from geappliances.comBy Michael, GE_Appliances, June 6, 2024
We hate to hear that you’ve been less than impressed with your new stand mixer. We are constantly working to make our appliances better, and we’ll be sure to forward your comments about the scale, as well as your desire for a bowl cover and a second bowl, to our product team so that we can work to improve.
Written by a customer while visiting geappliances.com
Customer Rating
4
Enjoying the mixer
on February 16, 2024
Posted by: Spice21
from South Carolina
I haven't had the mixer long, but am enjoying it so far. I'm really looking forward to using the autosense function. Also the application is terrific and offers plenty recipes. I do wish the mixer tilled back to enable removing the bowl without having to remove the mixing tool.
Features
4
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
This stand mixer is worth every penny
on February 7, 2024
Posted by: CMC sr
Great mixer love it can’t go wrong with all the smart features
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Full of regret
on January 24, 2024
Posted by: Paige H
from Pittsburgh, PA
We bought this mixer because it has (1) Auto Sense technology so it can sense when butter is properly creamed and egg whites are properly whipped, and (2) a built-in scale so you can weigh ingredients right in the mixer bowl. Neither feature works. Auto Sense can only be run through the app. We were very bummed about having to download an app to use the mixer, and in addition, the app is buggy. It was difficult to get the mixer connected. We ended up spending forty minutes on the phone with GE’s Wifi Team, trying and retrying under their guidance. We normally don’t need this kind of support, because my husband builds software for a living. Now that we can finally see the app, we know that the Auto Sense feature only works with GE’s recipes. That’s a total dud as far as I’m concerned. I want to use my recipes. As for the integrated scale, it just plain doesn’t work. You have to zero it out before you start weighing, and I have to press the zero button as many as five times to get it to actually zero out. Then, when I add ingredients, the weight bounces around from 220 grams to 210 grams to 245, 230, back to 210. If I can get it to settle on one weight, it’s not even accurate. I weighed my sugar on my trusty scale, which said 250 grams. But when I put it in the GE Profile Mixer, its scale landed (eventually) on 235 grams. That’s going to change the texture of the cookies for sure. I rue the day I bought this mixer. Now we are stuck in a customer service loop with GE. To their credit, they do have a well-staffed customer service toll free Lin. But all I want is to get rid of this thing and put my old stand mixer back on the counter. Maybe this product will be ready for prime time in a few years. Not now. Do not buy.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce, GE_Appliances, January 31, 2024
Hello- We appreciate you taking the time to share your review. We can understand how frustrating it is when an appliance doesn't meet your expectations and apologize for your inconvenience. We see that you are currently working with someone on our team. Please know that your feedback is very valuable to us, and we truly appreciate it. Please review the following link that will have some videos and information. https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063373&_ga=2.95747032.559923684.1706577241-746032434.1701212092&_gac=1.247270960.1706104134.EAIaIQobChMI8fTj_N_0gwMVtGdHAR0KywgVEAAYASAAEgK6gfD_BwE We hope this is helpful. Joyce@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Works well but can’t figure out the smart features
on January 21, 2024
Posted by: Maggieotot
from Arlington Heights, IL
I wish there was a video to watch. I can’t figure out how to use the smart features.
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
3
Value
3
Response from geappliances.comBy Charlie, GE_Appliances, January 30, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review.
To operate the stand mixer we recommend referring to the video on our website. We recommend taking a look at "About this product" section at this link:
https://www.geappliances.com/appliance/GE-Profile-Smart-Mixer-with-Auto-Sense-P8MSASS6TGW
We’re confident that you’ll be able to enjoy your unit for years to come.
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review.
To operate the stand mixer we recommend referring to the video on our website. We recommend taking a look at "About this product" section at this link:
https://www.geappliances.com/appliance/GE-Profile-Smart-Mixer-with-Auto-Sense-P8MSASS6TGW
We’re confident that you’ll be able to enjoy your unit for years to come.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com