Customer reviews from Samsung US
Samsung - 25W 6' USB Type C-to-USB Type C Device Cable - White
Average customer rating
4
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
11
4 Stars
2
3 Stars
2
2 Stars
0
1 Star
3
73%of customers recommend this product.
(
8 out of
11)
Customer Reviews for Samsung - 25W 6' USB Type C-to-USB Type C Device Cable - White
Customer Rating
3
Wasted my money on charging cable, maybe phone.
on January 20, 2025
Posted by: Unhappy with Samsung
from Florida
Expertise:Intermediate
Verified Purchase:Yes
I was getting a message to check charging cable and replace if message continues. I replaced the charger cable. I still recieve the same message and my phone takes hours to charge. I feel I wasted my money. I'm afraid that the time might come that the phone won't charge at all. I bought this phone because I didn't like the one I had (not Samsung) and I previously was happy with Samsung but needed a cheaper 5G at the time. I feel that I made another mistake.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R, January 21, 2025
Hi There,
Thank you for reaching out and sharing your experience with your 1.8m USB-C to USB-C Cable 3A. If you're receiving a message on your phone regarding your charger cable, it may be worth checking your charger port. However, before that, the message could also be due to outdated software or other factors. We encourage you to connect with our Samsung Support Team for further assistance.
In the meantime, there are some troubleshooting steps you can try. Starting your phone in Safe Mode can help determine if the situation is software-related. When your device is in Safe Mode, it won't run any third-party apps, making it easier to identify and remove any app that may be causing disruptions.
To enter Safe Mode:
1. Press and hold the Side button and the Volume down button simultaneously. Alternatively, swipe down from the top of the screen using two fingers and tap the Power icon.
2. Touch and hold the Power off icon.
3. Tap the Safe mode icon.
To remove a third-party app that may be affecting your device, start by uninstalling apps that were updated or installed when you noticed the change.
To exit Safe Mode, simply restart your device or tap the Safe mode notification and select "Turn off."
Links to additional information about steps you can take will be listed down below.
We are here to assist you as well. Feel free to reach out to support via phone or chat, and we'll help identify a solution to the message you're seeing on your device.
We look forward to hearing from you and Thank you for being a part of the Samsung community.
https://www.samsung.com/us/support/answer/ANS10003495/
https://www.samsung.com/us/support/answer/ANS10002030/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your 1.8m USB-C to USB-C Cable 3A. If you're receiving a message on your phone regarding your charger cable, it may be worth checking your charger port. However, before that, the message could also be due to outdated software or other factors. We encourage you to connect with our Samsung Support Team for further assistance.
In the meantime, there are some troubleshooting steps you can try. Starting your phone in Safe Mode can help determine if the situation is software-related. When your device is in Safe Mode, it won't run any third-party apps, making it easier to identify and remove any app that may be causing disruptions.
To enter Safe Mode:
1. Press and hold the Side button and the Volume down button simultaneously. Alternatively, swipe down from the top of the screen using two fingers and tap the Power icon.
2. Touch and hold the Power off icon.
3. Tap the Safe mode icon.
To remove a third-party app that may be affecting your device, start by uninstalling apps that were updated or installed when you noticed the change.
To exit Safe Mode, simply restart your device or tap the Safe mode notification and select "Turn off."
Links to additional information about steps you can take will be listed down below.
We are here to assist you as well. Feel free to reach out to support via phone or chat, and we'll help identify a solution to the message you're seeing on your device.
We look forward to hearing from you and Thank you for being a part of the Samsung community.
https://www.samsung.com/us/support/answer/ANS10003495/
https://www.samsung.com/us/support/answer/ANS10002030/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Manmeet M
from California
Expertise:Intermediate
Verified Purchase:Yes
I wanted the matching cable for my white charging brick.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 31, 2025
Hi Manmeet M,
Thank you for sharing your feedback and we are delighted to hear that the 1.8m USB-C to USB-C Cable 3A is exactly what you needed to match your charging setup. At Samsung, we aim to provide products that complement your devices seamlessly and make your experience more convenient. Thank you for choosing Samsung, and we’re thrilled to have you as a part of our community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback and we are delighted to hear that the 1.8m USB-C to USB-C Cable 3A is exactly what you needed to match your charging setup. At Samsung, we aim to provide products that complement your devices seamlessly and make your experience more convenient. Thank you for choosing Samsung, and we’re thrilled to have you as a part of our community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: paul
Expertise:Intermediate
Verified Purchase:Yes
It works well and if it was a little bit longer ( around 2.5 Meter ) it made the product perfect!
I would recommend this to a friend!
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Neyney
from New hampshire
Expertise:Expert
Verified Purchase:Yes
Reliable and amazing service. I highly recommend to everyone. Reliabke and amazing service.
Written by a customer while visiting Samsung US
Posted by: YJ Mn
from GA USA
Verified Purchase:Yes
It's good and quick to charge galaxy phones. length is long enough.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from U.S.A.
Expertise:Expert
Verified Purchase:Yes
Replacements work great, just wish they were longer
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Manpreet
from Indiana
Expertise:Expert
Verified Purchase:Yes
I bought this online. Didn’t even last a week and it stop working
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, July 7, 2025
Hello Manpreet,
Thank you for sharing your experience with the 1.8m USB-C to USB-C Cable 3A. We understand how disappointing it can be when a device doesn’t meet your expectations. A limited 12-month warranty covers Samsung products against manufacturing defects in material and workmanship. To explore your warranty options further, please contact our Samsung Support Team. We’re committed to assisting you. Thank you for choosing Samsung!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the 1.8m USB-C to USB-C Cable 3A. We understand how disappointing it can be when a device doesn’t meet your expectations. A limited 12-month warranty covers Samsung products against manufacturing defects in material and workmanship. To explore your warranty options further, please contact our Samsung Support Team. We’re committed to assisting you. Thank you for choosing Samsung!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Lesss
Verified Purchase:Yes
Exactly what I expected. Nice length as most cable are too short b
Written by a customer while visiting Samsung US