Customer reviews from geappliances.com
GE - 7.8 Cu. Ft. Stackable Smart Gas Dryer with Steam - White
Average customer rating
4.5
(707 Reviews)
Rating breakdown 707 reviews
5 Stars
540
4 Stars
91
3 Stars
25
2 Stars
14
1 Star
37
91%of customers recommend this product.
(
561 out of
617)
Customer Reviews for GE - 7.8 Cu. Ft. Stackable Smart Gas Dryer with Steam - White
Customer Rating
1
Takes too many cycles to fully dry clothes
on October 7, 2020
Posted by: Angela1981
each load requires two to three drying cycles even when I deject more drying time and increased temperatures. I have tried several different settings and it just doesn’t seem to set the clothes in one cycle. Seems counterproductive to have an efficient appl is e that has to run more than usual.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
3
Value
2
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, October 12, 2020
Hi Angela1981,
Thanks for your review! We're sorry to hear about the drying issues that you're seeing, we know that this must be frustrating for you.
If you have not done so already, please take a look at the following article to see if the tips inside help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058
We would also recommend making sure that your dryer is not overloaded with clothing. If too much clothing is inside of the unit then warm air will not be able to circulate well and thus your clothing may not get as dry as it should or it may take a longer time to dry your clothing.
If none of the above tips help and you're still experiencing this issue, a service appointment may be needed to further investigate the issue. Should you need them, our service team can be reached through the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope that this helps!
Stay safe.
Thanks for your review! We're sorry to hear about the drying issues that you're seeing, we know that this must be frustrating for you.
If you have not done so already, please take a look at the following article to see if the tips inside help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058
We would also recommend making sure that your dryer is not overloaded with clothing. If too much clothing is inside of the unit then warm air will not be able to circulate well and thus your clothing may not get as dry as it should or it may take a longer time to dry your clothing.
If none of the above tips help and you're still experiencing this issue, a service appointment may be needed to further investigate the issue. Should you need them, our service team can be reached through the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope that this helps!
Stay safe.
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor design Lint filter and door hinges
on December 7, 2020
Posted by: Anonymous
from Las Vegas
Lint filter is the worst design I’ve seen in over 50 years, and the door does not even open enough to place laundry on counter next to unit. Would not recommend. This is the 10th set of GE laundry appliances I’ve owned. I used GE appliances exclusively for over 25 years.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
4
Value
4
Response from geappliances.comBy Chris@GEA, GE_Appliances, January 6, 2021
Hello Ernie Bel, thank you for your review. We are sincerely sorry you have not been pleased with your dryer's lint filter. We would love to hear from you how we can make your experience with our products better. If you would like to reach out to us about your issue further, please don’t hesitate to do so via this link: https://www.geappliances.com/ge/service-and-support/contact.htm Thanks for choosing GE Appliances!
Written by a customer while visiting geappliances.com
Customer Rating
1
Unreliable
on July 15, 2021
Posted by: Pilotfxe
from Lake Worth, FL
The dryer and especially the washing machine are far below what I expected. The first load the washer failed. I called GE and they said So Sorry . Brand new appliances, first time to use and they do not operate.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, July 22, 2021
Hi there,
Thanks for taking the time to reach out. We're sorry to hear about the issues that you've had with your washer and dryer, we can certainly understand how this would be frustrating for sure.
We see that you have a service call in our system for your washer with Dolling's Appliance & Refrigeration Inc. If you're also having issues with your dryer, to make sure that you're taking advantage of your warranty, we'd recommend reaching out to our service team through the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps and that these issues are taken care of for you soon.
Best wishes
Michael@GEA
Thanks for taking the time to reach out. We're sorry to hear about the issues that you've had with your washer and dryer, we can certainly understand how this would be frustrating for sure.
We see that you have a service call in our system for your washer with Dolling's Appliance & Refrigeration Inc. If you're also having issues with your dryer, to make sure that you're taking advantage of your warranty, we'd recommend reaching out to our service team through the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps and that these issues are taken care of for you soon.
Best wishes
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Issues already
on June 19, 2020
Posted by: Wishineverbought1
from Chicago Illinois
After just 8 uses the dryer started making some very loud and disturbing noises, it’s very obvious something is wrong and we can’t use the dryer anymore... waiting on service.... wish I never bought a ge product...
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality
on June 19, 2020
Posted by: Ella00
from Ossian,IN
I purchased this in April and it stopped working!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Nice machine, but broke down in 6 months
on September 29, 2020
Posted by: Home331
I nice looking machine, But broke down in 6 months, I don't recommend.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 3, 2020
Hi Home331 - Thanks for posting a review on your washer. We are truly sorry for your experience and hope you have taken advantage of your warranty. If any future questions or concerns come up, please feel free reach out to us at the “contact us” link on our www.geappliances.com website. Thank you for your feedback and for choosing GE Appliances.
Written by a customer while visiting geappliances.com
Customer Rating
1
Dryer broker after 6 months
on October 22, 2020
Posted by: Lisa 1023
from New Jersye
Dryer broke after 6 months of use. Not a happy camper.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
I’m regretting this purchase
on November 29, 2020
Posted by: Ash245
from Colorado Springs
First off I’d like to say I was excited and did tons of research on this washer and dryer set. I’ve had this set less then 6 months and the heating element is broken. It’s not heating and the dryer just keeps rolling and rolling. I’ve put it on checked it 15 mins later and nothing. I really don’t think you should have any issues spending this type of money on something
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
2
Written by a customer while visiting geappliances.com