Customer Reviews for Frigidaire - 30 in. Wide 5 elements 5.3 Cu. Ft. Freestanding Electric Range with EvenTemp - White
Customer Rating
2
Glass Exploded
on August 27, 2024
Posted by: alfair
I have had our oven for about two years. The front glass on the oven door exploded for no apparent reason when I was not even using the oven. Very scary! The door of the oven will not stay closed without that front tempered glass, so using the oven is a little tricky and in now a two-person job.
Response from frigidaire.caBy Jaycee, Online Outreach Specialist, August 28, 2024
We greatly appreciate you stopping by and taking the time to provide us with a review and for bringing this to our attention.
We take great satisfaction in meeting your high standards for quality, and this feedback won't go unnoticed. Your voice and suggestions matter to us, as we constantly strive to be the best home appliance company in North America!
Customer care is a big deal, and for any help needed, feel free to connect with us via Live Chat or on a call by dialing 1-800-265-8352, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
I've only had it for a few weeks, but it's definitely one of the best ovens I've used. Especially considering I only picked it because it was the cheapest full-sized oven I could find within driving distance. -I've always had a problem with glass-top stoves taking too long to heat up correctly, but not this one. The oven and stove top are both very quick to heat up. -I also like that the display has an option to display the actual internal temperature, which it does while preheating. -The 5th burner (warming plate) is definitely handy. -The drawer at the bottom slides quietly and effortlessly, unlike literally every other oven I've ever used. -The oven door gives quite a lot of resistance when opening. I get that a lot of people might find that annoying, but it's great for keeping my child's hands off.
If I have anything negative to say, it would be about how aggressive the timer is. It's a lot louder and more drawn out than I'm used to, and it really caught me off guard the first few times. It's not even really a problem. Just something to get used to.
It's a good basic model, nothing fancy. Cooks at an even temperature. It has different burner settings which I like.
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, August 28, 2024
Hello there. We're glad to hear that your appliance is working well and that you like it in your home. We hope that we can continue to satisfy you and help you so that you can provide your 5-star rating in the future. If you require any assistance, kindly reach out to us via phone at 800-265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. Best Regards, Ruth
The salesman assured me that the oven light would come on when the door was opened. It doesn't. Very disappointed. Other than that the stove is perfect.