Customer reviews from geappliances.com
GE - 7.8 Cu. Ft. Stackable Smart Gas Dryer with Steam - Carbon Graphite
Average customer rating
4.5
(708 Reviews)
Rating breakdown 708 reviews
5 Stars
540
4 Stars
92
3 Stars
25
2 Stars
14
1 Star
37
91%of customers recommend this product.
(
562 out of
618)
Customer Reviews for GE - 7.8 Cu. Ft. Stackable Smart Gas Dryer with Steam - Carbon Graphite
Customer Rating
5
Good product
on June 29, 2023
Posted by: Renekeda
from Los Angeles
Very good product and very well designed. Easy to use
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Great dryer poor design
on August 15, 2023
Posted by: LucPT3
This dryer has so many amazing features that it’s clear top engineers designed it. Unfortunately, it’s also clear these engineers don’t do laundry at home and are all 6ft tall. I bought the washer/dryer set and was attracted to the fact they could be stacked. When they installed and stacked (dryer on top) I couldn’t see or reach the controls for the dryer (I’m 5’3”) and had to unstack them. And the lint dispenser is designed as a basket that opens which is cool but lint gets stuck in all the small holes and has to be picked out which is annoying. Again, great machine but some poor designs.
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Natural gas to propane
on August 15, 2023
Posted by: TLG 247
from Michigan
If you don't know what you're doing, changing the orifice to propane, you could mess a lot of stuff up! Generac has a switch on the valve which makes it simple and easy. The instructions are awful.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Sub par dryer
on April 3, 2024
Posted by: Joe with wet clothes
from Ny
Junk. Dryer never gets hot, takes longer than old dryer to do the same task. Going on to my 2nd warranty call to fix the issue of not heating at all.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin, GE_Appliances, April 4, 2024
We're sorry to hear that you're experiencing issues with your gas dryer. We see that you have an upcoming service appointment scheduled with our factory service team. We are confident they can accurately diagnose and resolve the issue.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great gas dryer at a great price
on September 11, 2024
Posted by: Bina3
from Atlanta, Georgia
This is a great gas dryer, although my first one only lasted 3 years I still purchased a new one.
Many programs, and very large capacity.
Many programs, and very large capacity.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Don't waste the money
on September 22, 2024
Posted by: Kkttt
from Medford OR
Doesn't heat properly.second time I've bought this series... Still not impressed. Takes hours to dry loads regardless of size or clothing
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, September 23, 2024
We want to assist you with your dryer and we recommend referring to the troubleshooting steps at this link if clothes are taking a long time to dry: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible all around!
on May 10, 2023
Posted by: EmJer
from CA
Doesn't dry clothes, most settings leave clothes still damp. Ive used the dryer only 3 times & there are many snags on my clothes. Each load had 3-4 items left with holes or long strings/snags hanging from them. I believe theres something inside the dryer they are catching on, as one other post mentioned the same thing. This dryer is terrible, especially for the price we paid!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, May 10, 2023
Oh no!
We’re so sorry to hear that you’ve been having issues with your dryer not drying as well as it should. We know it must be frustrating when your clothes coming out of the dryer damp. We recommend taking a look at the article below for some tips to improve the performance of your dryer.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058
If none of that helps, then we would recommend having the unit looked at by a Certified GE service technician. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm and scheduling online.
Thank you for taking the time to reach out and please feel free to contact us with anything you may need. Best regards. -Charlie@GEA
We’re so sorry to hear that you’ve been having issues with your dryer not drying as well as it should. We know it must be frustrating when your clothes coming out of the dryer damp. We recommend taking a look at the article below for some tips to improve the performance of your dryer.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058
If none of that helps, then we would recommend having the unit looked at by a Certified GE service technician. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm and scheduling online.
Thank you for taking the time to reach out and please feel free to contact us with anything you may need. Best regards. -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Extremely dissappointing
on December 28, 2021
Posted by: sweetbriar16
from New York / NJ metro area
I am sorry to write this review, because I am pretty easy to please in the W/D department, and have bought several washers and dryers in the last 10 years for different homes as I have moved. Unfortunately this dryer 1) does not dry the clothes - we have to run it several cycles to get even close to dry, and then we have to run an additional 20 minutes on the "TIME" setting 2) lint trap does not capture most of the lint which remains inside a deep opening in the front of the door - cannot get my hand or vacuum cleaner down in there. Plus the lint trap is only partially a screen which can be cleaned but also is a set of plastic grids that make the lint in that section also inaccessible 3) further to lint issues, when I remove the clothes, there is a lot of lint that still remains on the clothes. I have never had these types of issues with the other appliances manufacturers whose product I have bought.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, January 6, 2022
Hello,
We appreciate you taking the time to write your review as your insight helps us to continue to develop top quality products. We're quite sorry to hear your dryer is not drying very well and understand how aggravating that is. We want to share an article with some helpful information. https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058
We hope this information is helpful. Take care. Mike@GEA
We appreciate you taking the time to write your review as your insight helps us to continue to develop top quality products. We're quite sorry to hear your dryer is not drying very well and understand how aggravating that is. We want to share an article with some helpful information. https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058
We hope this information is helpful. Take care. Mike@GEA
Written by a customer while visiting geappliances.com