Not enough power and batteries go dead in 1/2 hour
Response from worx.comBy Worx Customer Service, June 24, 2025
Hello Thomas! Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Runtimes can vary depending on a number of factors, including but not limited to grass texture and consistency, cutting height, and lawn size. For added runtime, we recommend purchasing an additional pair of high-capacity batteries, such as the 4.0Ah, 5.0Ah, or 8.0Ah batteries. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you. Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Customer Rating
1
Battery keeps dying
on June 22, 2025
Posted by: Marie1234
from Québec
Gender:Female
[This review was collected as part of a promotion.] I loved it last summer when I bought it (I live in Canada and only mow in the summer). It’s lightweight, convenient, I could do my whole yard in one go with one recharge. This year, I have to fully recharge the batteries at least once (sometimes twice) to do my yard. And it’s a small yard, I have a small house in the suburbs.
So basically this lawn mower lasted for ONE summer and is now virtually unusable because it’s so inconvenient to mow my lawn over two mowing session (leaving time in between to recharge).
I wish I had known that before spending the money. I’m so disappointed because I liked it so much otherwise.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, June 24, 2025
Hello Marie! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at socialmedis@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
4
worx 17'
on July 11, 2025
Posted by: oscaross
from Miami FL
Gender:Male
The engine sounds loud, that is, powerful, the battery only lasts 20 M. With the other brand cutter, it lasted 30 M.
I wanted a small and light lawn mower. This fits the bill. I dislike how the handles are attached. It takes some time to get the tightness just right and the teeth do not slot into each other nicely. I am worried that over time these plastic parts will snap off.
Response from worx.comBy Worx Customer Service, July 14, 2025
Hello Allison! Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 5-year manufacturer’s warranty, and it covers missing and malfunctioning parts. If the tool were to break during normal use please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing Worx!
It is lighter and more maneuverable than my 22" self propelled gas mower. During the third and fourth uses, there was an issue with starting and it kept stopping, though the batteries were fully charged.