Customer reviews from worx.com
WORX - WG779 40V 14" Lawn Mower with Grass Collection Bag and Mulcher (2 x 4.0 Ah Batteries and 1 x Charger) - Black
Average customer rating
4.5
(615 Reviews)
Rating breakdown 615 reviews
5 Stars
441
4 Stars
102
3 Stars
26
2 Stars
19
1 Star
27
88%of customers recommend this product.
(
521 out of
589)
Customer Reviews for WORX - WG779 40V 14" Lawn Mower with Grass Collection Bag and Mulcher (2 x 4.0 Ah Batteries and 1 x Charger) - Black
Customer Rating
2
Easy to use but batteries are not charging after 2
on June 5, 2022
Posted by: Int409
from Madison Fl
Gender:Female
I have used this only 2 times and now the batteries will not charge
Response from worx.comBy Jeakia Crawford, Customer Experience , August 30, 2022
Hello Valued Customer!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Better than expected!
on June 5, 2022
Posted by: Frencman
from NH
Gender:Male
Just mowed my yard with my new mower. More power than I expected. I was looking for a place online where I could ask a simple question and found no way to contact anyone. There is a mention of Eco-mode being dialed in, and running it in this mode for easy flat surfaces to conserve battery power. There is no mention of how to do that in the manual or description or on the unit. Am I to assume this is an automatic feature of Intellicut and the operator has no choice in how to run it?
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Batteries on the mower
on June 9, 2022
Posted by: Big League
Gender:Male
[This review was collected as part of a promotion.] The mower worked for 20 minutes and then stopped. Batteries were fully charged. Will try again but not happy with the mower time.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson, Customer Experience , August 25, 2022
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Keep in mind that our Worx batteries and chargers have a three-year warranty which allows for a replacement should your battery and charger malfunction. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
1
Defected product
on June 13, 2022
Posted by: Bobed
from Utah
I got the mower which is defected. The both screws on side are broken, one is loose and couldn't be tight up and the other is just too short. I have to send it back. Their product quality control is not working. They should check the product before sending it out!!! what a headache. Not only I spent time trying to put it together but to ship it back by Fedex which is not near by!!!
No, I would not recommend this to a friend.
Response from worx.comBy Grace, customer experience, August 26, 2022
Hello Valued Customer! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
Perfect for trimming
on June 13, 2022
Posted by: Tcillini
from Champaign Il
Gender:Male
I bought this to trim around the borders of 3 yards I mow. It is perfect! Highly recommend
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
just got so far wonderful
on June 15, 2022
Posted by: dogs dad
from henderson nc 275366
Gender:Male
[This review was collected as part of a promotion.] just got it a couple of weeks ago used it just once so far and I love it
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Awesome Tools to have!!
on June 15, 2022
Posted by: Joella
from Sidney, Ohio
Gender:Female
I have weed eater, leaf blower, hedge trimmer and the 14” mower!! I Love them all! No gas!! Charge batteries and go. Will be buying more products soon.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
17" work mower
on June 22, 2022
Posted by: Jack43
from West branch,Mi
Gender:Male
I used this twice and the starter switch already broke can I get a replacement switch don't think its very dependable if I have replace this all time very disappointing
No, I would not recommend this to a friend.
Response from worx.comBy Grace, customer experience, August 26, 2022
Hello Valued Customer! Know that this is not what we expect from our products. We appreciate you bringing this to our attention. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com