Customer reviews from worx.com
WORX - WG779 40V 14" Lawn Mower with Grass Collection Bag and Mulcher (2 x 4.0 Ah Batteries and 1 x Charger) - Black
Average customer rating
4.5
(616 Reviews)
Rating breakdown 616 reviews
5 Stars
442
4 Stars
102
3 Stars
26
2 Stars
19
1 Star
27
88%of customers recommend this product.
(
522 out of
590)
Customer Reviews for WORX - WG779 40V 14" Lawn Mower with Grass Collection Bag and Mulcher (2 x 4.0 Ah Batteries and 1 x Charger) - Black
Customer Rating
4
Mower is great…batteries, not so much.
on May 4, 2024
Posted by: TMGLakeEufaula
from Eufaula, Oklahoma
Gender:Female
I just want to start this off by saying that I love my new mower! It’s lightweight enough for me and so much quieter than a gas-powered mower! I’m really disappointed in the 2 batteries though! I read that I should get around 4 hours out of them and mine keeps dying after 45 minutes!! I have it set to ECO, not Turbo, so I don’t understand why it’s stopping so soon! I just knew that I would give out way before the batteries but that’s not the case! Very frustrating when it takes me 3 days to mow one lot!!!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Not happy
on May 22, 2024
Posted by: Tee T
from Michigan
Gender:Female
I’ve had my mower for one year and now when I start it, it shuts off. I have not been able to use my mower since the weather broke and when I do it runs for a few seconds and then shuts off.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, May 23, 2024
Hello Valued Customer,
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This WORX tool is covered by a five-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 7 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This WORX tool is covered by a five-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 7 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Horrible
on July 27, 2024
Posted by: Dre457
from Nj
Gender:Male
This thing is horrible, you can only use it when it’s cool outside because the battery dies in 20 minutes. I have yet to cut a full lawn in one outing as I have to stop and recharge the battery; and that takes HOURS. It takes HOURS to charge and last 20 minutes smh
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, July 29, 2024
Hello Valued Customer,
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
4
on November 3, 2024
Posted by: Bob Soars
from NJ
Gender:Male
[This review was collected as part of a promotion.] I'm pleased with my mower, but I wish that you would offer a water proof rain cover.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Awesome Compact Mower
on September 21, 2023
Posted by: prazebe
from Allentown, NJ
Gender:Female
This is an amazing 14" compact lawn mower. I needed a lightweight mower to fit in the back of my FIT to take to the cemetery. I've had no problem cutting when the grass is wet. Occasionally, it will stop if the grass is too thick. So, you just have to do smaller sections at a time. The set of batteries last 40 mins. Enough time to finish the job.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great Mower
on November 16, 2021
Posted by: Mobado
from Denver, CO
Gender:Male
I bought this mower at the beginning of Spring and used it all Summer. I have a very small yard as most new-build houses have these days, but was still concerned as my grass is very thick. In doing (a great amount of) research on battery powered mowers, it seems like weight is as important as power. This little thing has both! It does feel like a toy at times being made of nearly all plastic, but it does a fantastic job. I typically mulch, but the bagging works great, too. Sometimes you do have to go over a line here and there to get it to mulch completely, but no different from the gas mowers I've had in the past. I am super happy with this mower! I leave it on Turbo and get 3 complete cuts from one charge on my small lawn. I also bought the trimmer, and just bought the snow blower - all using the same battery packs. If you are on the fence or comparing other products, I highly recommend this mower, it does a great job!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Not a good replacement
on May 2, 2022
Posted by: mrochelle
from Idaho
Gender:Female
I purchased this to replace the WG787 That we have had for 13 years. It did not need to be replaced if the part for the blade was still available. However, since you have discontinued that model, we had to buy a new mower. Since we have had excellent use from the WG787 we thought this would be a good option. WRONG It is too light and cannot handle even minimal uneven grass. It is also Cheaply constructed. This has been a great disappointment. We would like to return it ASAP
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson, Customer Experience , May 6, 2022
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Love this mower
on April 7, 2021
Posted by: Meghan
from Champaign, IL
Gender:Female
I have used this mower twice now and really like it. It is much lighter than any other mower I have used, and I love not having to pull a string multiple times hoping it will start. It starts right up and has cut everything well so far. Are used the eco-mode the first time not knowing how long the batteries would last, and then used the turbo mode the second time and the batteries lasted fine both times. I do not have a large yard, so I don’t know how long it would last if I had a bigger one. But I am extremely happy with this purchase.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, May 6, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Lawn Mower! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com