Customer reviews from worx.com
WORX - 20V Power Share Cordless 20V 20" 2-in-1 Hedge Trimmer - Black
Average customer rating
4.1
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
77
4 Stars
23
3 Stars
16
2 Stars
11
1 Star
8
80%of customers recommend this product.
(
98 out of
122)
Customer Reviews for WORX - 20V Power Share Cordless 20V 20" 2-in-1 Hedge Trimmer - Black
Customer Rating
2
Why no strap; too darn heavy!
on May 24, 2022
Posted by: RayofSunshine
from Anderson, IN
Gender:Female
This thing is too darn heavy to use. I have the regular cordless Worx hedge trimmer and love it, so I thought I'd buy this to avoid ladders and to be able to reach the top that I can't reach even with a ladder. I just tried this for the first time, and it's just TOO heavy. It should include a strap that goes around the body like the Worx video from the UK. I just wasted my money on this thing, and I am not happy. When people tell you it's heavy, unlike my stubborn self...believe them. I'm a 71-year-old woman who pretty much does all my own lifting/carrying/etc...but this is just too hard. I gave up after about 10 minutes of trying and will have to hire someone. Obviously someone at Worx knows this needs support to be useful since the UK video shows a strap, so what's the deal, Lucille?
No, I would not recommend this to a friend.
Response from worx.comBy Grace, customer experience, August 10, 2022
Hello Valued Worx Customer! It's unfortunate to learn that your 20V Power Share Cordless 20" 2-in-1 Hedge Trimmer w/ Attachment Capabilities (WG252) fell below your purchase expectation. We appreciate you bringing this to our attention. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
2
Heavy and long for standard jobs
on May 30, 2022
Posted by: Amy0820
from Northeast Ohio
Gender:Female
Do not buy this tool if you just need to do standard jobs like bushes and small trees. My husband made this mistake and now we’re stuck with this tool. We love all of our other worx tools but this one is a no. And, man is it heavy. My arms were on fire trying to manage it while attempting to hold it and trim the sides of the bush. We bought it so I wouldn’t be leaning over the bushes so much to trim them but this is way worse. A big thumbs down.
No, I would not recommend this to a friend.
Response from worx.comBy Jeakia Crawford, Customer Experience , July 21, 2022
Hello there! Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. It's unfortunate to learn that your 20" 2-in-1 Hedge Trimmer fell below your purchase expectation.
Please note, If you are not 100% satisfied with your WORX product, WORX has a convenient 30 day* money back guarantee on all direct purchases, less any applicable shipping and/or restocking fees.
Please note, If you are not 100% satisfied with your WORX product, WORX has a convenient 30 day* money back guarantee on all direct purchases, less any applicable shipping and/or restocking fees.
Written by a customer while visiting worx.com
Customer Rating
5
Nice hedge trimmer
on July 24, 2022
Posted by: Bob89
from Ridgecrest, CA
Gender:Female
[This review was collected as part of a promotion.] Works great. A little heavier than I thought.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Extension handle too long
on February 27, 2023
Posted by: Lagib77
from Paonia, CO
Gender:Male
Need shorter extension for use on shrubs along edges of lawns, curbs, etc. Easy for Worx to offer this option...said they would months ago. Current extension handle to long for most yard work.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , February 27, 2023
Hello Valued Customer! Thank you for taking the time to share your experience and review with us. Worx offers a Shear and Shurbber that might be more suitable to your needs. The shear and shrubber also have a telescoping pole that can also be purchased for hard to reach areas. I have attached both links below for you to check out. And in the meantime, I will recommend signing up for the Worx emails to stay updated with what is new.
https://www.worx.com/20v-cordless-shear-and-shrubber-trimmer.html
https://www.worx.com/telescoping-pole-shrubber-shear-trimmer-wa0040.html
https://www.worx.com/20v-cordless-shear-and-shrubber-trimmer.html
https://www.worx.com/telescoping-pole-shrubber-shear-trimmer-wa0040.html
Written by a customer while visiting worx.com
Posted by: Coldfinger49
from Buffalo NY
Gender:Male
Verified Purchase:Yes
As a senior citizen I try to avoid climbing on ladders. This trimmer will make it possible now for me to be able to keep the higher bushes trimmed neatly without risking life and limb.
Written by a customer while visiting worx.com
Posted by: Sherrybb
Gender:Female
Verified Purchase:Yes
Very sturdy pole hedge trimmer
Written by a customer while visiting worx.com
Customer Rating
4
Good value - appears to be flexible
on February 2, 2021
Posted by: brettwd
from dallas tx
Gender:Male
Fast delivery. Product in excellent shape. Have not used yet.
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , February 3, 2021
Hello! Thank you for taking the time to share your review. For customer service needs, please contact the Solution Center Team at 866-354-9679 Monday through Friday, from 9 am until 6 pm EST. We’d be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
Power Share cordless 20" hedge trimmer.
on June 11, 2022
Posted by: 98 Bonga
from Myrtle Beach, SC
Gender:Male
Lots of cutting power, a sturdy, well-built trimmer with long battery life. Very satisfied.
I would recommend this to a friend!
Written by a customer while visiting worx.com