Customer reviews from worx.com
WORX - 20V Power Share Cordless 20V 20" 2-in-1 Hedge Trimmer - Black
Average customer rating
4.1
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
72
4 Stars
21
3 Stars
14
2 Stars
11
1 Star
7
81%of customers recommend this product.
(
95 out of
118)
Customer Reviews for WORX - 20V Power Share Cordless 20V 20" 2-in-1 Hedge Trimmer - Black
Customer Rating
2
Why no strap; too darn heavy!
on May 24, 2022
Posted by: RayofSunshine
from Anderson, IN
Gender:Female
This thing is too darn heavy to use. I have the regular cordless Worx hedge trimmer and love it, so I thought I'd buy this to avoid ladders and to be able to reach the top that I can't reach even with a ladder. I just tried this for the first time, and it's just TOO heavy. It should include a strap that goes around the body like the Worx video from the UK. I just wasted my money on this thing, and I am not happy. When people tell you it's heavy, unlike my stubborn self...believe them. I'm a 71-year-old woman who pretty much does all my own lifting/carrying/etc...but this is just too hard. I gave up after about 10 minutes of trying and will have to hire someone. Obviously someone at Worx knows this needs support to be useful since the UK video shows a strap, so what's the deal, Lucille?
No, I would not recommend this to a friend.
Response from worx.comBy Grace, customer experience, August 10, 2022
Hello Valued Worx Customer! It's unfortunate to learn that your 20V Power Share Cordless 20" 2-in-1 Hedge Trimmer w/ Attachment Capabilities (WG252) fell below your purchase expectation. We appreciate you bringing this to our attention. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
2
Heavy and long for standard jobs
on May 30, 2022
Posted by: Amy0820
from Northeast Ohio
Gender:Female
Do not buy this tool if you just need to do standard jobs like bushes and small trees. My husband made this mistake and now we’re stuck with this tool. We love all of our other worx tools but this one is a no. And, man is it heavy. My arms were on fire trying to manage it while attempting to hold it and trim the sides of the bush. We bought it so I wouldn’t be leaning over the bushes so much to trim them but this is way worse. A big thumbs down.
No, I would not recommend this to a friend.
Response from worx.comBy Jeakia Crawford, Customer Experience , July 21, 2022
Hello there! Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. It's unfortunate to learn that your 20" 2-in-1 Hedge Trimmer fell below your purchase expectation.
Please note, If you are not 100% satisfied with your WORX product, WORX has a convenient 30 day* money back guarantee on all direct purchases, less any applicable shipping and/or restocking fees.
Please note, If you are not 100% satisfied with your WORX product, WORX has a convenient 30 day* money back guarantee on all direct purchases, less any applicable shipping and/or restocking fees.
Written by a customer while visiting worx.com
Customer Rating
5
Nice hedge trimmer
on July 24, 2022
Posted by: Bob89
from Ridgecrest, CA
Gender:Female
[This review was collected as part of a promotion.] Works great. A little heavier than I thought.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Good value - appears to be flexible
on February 2, 2021
Posted by: brettwd
from dallas tx
Gender:Male
Fast delivery. Product in excellent shape. Have not used yet.
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , February 3, 2021
Hello! Thank you for taking the time to share your review. For customer service needs, please contact the Solution Center Team at 866-354-9679 Monday through Friday, from 9 am until 6 pm EST. We’d be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
Power Share cordless 20" hedge trimmer.
on June 11, 2022
Posted by: 98 Bonga
from Myrtle Beach, SC
Gender:Male
Lots of cutting power, a sturdy, well-built trimmer with long battery life. Very satisfied.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Trying to use product, having problems
on October 1, 2022
Posted by: KMJ7
from New Berlin, WI
Gender:Female
How do I remove the extension pole so I can just use the smaller part of the trimmer. Otherwise it does not work for me at all. I thought I could use it with or without the extension pole. I need to trim smaller bushes currently.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , October 6, 2022
Hello Valued Customer. Thank you for your question. Unfortunately, you can not remove the head from the pole to use it as just a hedge trimmer. For just the hedge trimmer, we recommend purchasing our wg261. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Written by a customer while visiting worx.com
Customer Rating
5
Excellent reach; cuts well; thoughtful design
on April 24, 2023
Posted by: Haztools
from East Coast
Gender:Male
I'm very pleased with this pole hedge trimmer. Compared to other brands that are the same (or similar) length, this is less difficult to use when fully extended. Granted, as with any extendable trimmer, it does take some strength, but I can use this for longer periods compared with others I've used. The blades cut well and there are a lot of thoughtful design features (as is often the case with Worx tools) such as an easy to use head tilt, a rotating handle, and a simple method to extend/retract the pole. The build quality is decent for the price. It's not super durable, so it's not up to commercial use, but for typical homeowner use it hits the mark just fine. Very happy I purchased it!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Nice Trimmer
on December 6, 2019
Posted by: demes991
from Katy, Texas
Gender:Male
[This review was collected as part of a promotion.] Really pleased with this trimmer. My only problem is the original picture when I bought it shown a different handle on the pole but except that it does what it is supposed to do.
I would recommend this to a friend!
Response from worx.comBy Portia M, Customer Experience , December 10, 2019
We are happy to know you have been pleased with it! Thank you for taking the time out to share your review. We appreciate you for choosing WORX!
Written by a customer while visiting worx.com