Customer reviews from worx.com
WORX - 20V Power Share Cordless 20V 20" 2-in-1 Hedge Trimmer - Black
Average customer rating
4.1
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
79
4 Stars
23
3 Stars
17
2 Stars
11
1 Star
8
80%of customers recommend this product.
(
99 out of
124)
Customer Reviews for WORX - 20V Power Share Cordless 20V 20" 2-in-1 Hedge Trimmer - Black
Customer Rating
2
slides back down even when locked.
on October 28, 2022
Posted by: jeh1x
from Ashburn, VA
Gender:Male
Bought and returned for another, thought it was broken - Even when locked when you raised the arm, it slid back to the unexpanded position - very dangerous. also, very heavy. Received the replacement and exact same thing. Returned and hope that the new version they stated would be coming out by Christmas will actually work.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , February 23, 2023
Hello Valued Customer! Thank you for taking the time to share your experience and review. Your feedback is greatly appreciated and helps us understand where we can improve toward our next power tool. In the meantime, I recommend signing up for the Worx emails to stay updated with what is new.
Written by a customer while visiting worx.com
Customer Rating
2
Trying to use product, having problems
on October 1, 2022
Posted by: KMJ7
from New Berlin, WI
Gender:Female
How do I remove the extension pole so I can just use the smaller part of the trimmer. Otherwise it does not work for me at all. I thought I could use it with or without the extension pole. I need to trim smaller bushes currently.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , October 6, 2022
Hello Valued Customer. Thank you for your question. Unfortunately, you can not remove the head from the pole to use it as just a hedge trimmer. For just the hedge trimmer, we recommend purchasing our wg261. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Written by a customer while visiting worx.com
Customer Rating
4
Great tool but a little too heavy for a 66yr old.
on September 30, 2022
Posted by: Lexi Jo
from Nashville, Tn
Gender:Female
I have been eyeing this pole trimmer since last year. Went ahead and ordered, but now I realize it is very heavy. Is there a strap we can buy to help make it easier to manage?
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Good quality but way too heavy
on September 16, 2022
Posted by: Sciuridae
from Detroit, MI
Gender:Female
[This review was collected as part of a promotion.] Nice tool but, way too heavy & awkward for the average female. Most of us don't have that long of arms to use the tool efficiently.
I would recommend this to a friend!
Response from worx.comBy Destynee Edwards , Customer Experience , September 20, 2022
Hello Valued Customer! It's unfortunate to learn that your 20v pole hedge trimmer fell below your purchase expectations. We greatly appreciate you taking the time to share your experience and review. Your feedback helps us improve your DIY experience.
Written by a customer while visiting worx.com
Customer Rating
5
Another great tool!!!!!
on September 3, 2022
Posted by: lou707
from Long Island, NY
Gender:Female
I own more than 20 WORX products, most of which are gardening tools and none have ever disappointed me. They are reliable, well made and for me as a 70 year old woman, easy to handle. The tools are also easy to use right out of the box-- no extensive reading materials are included. Straightforward assembly instructions and explanations are included as well as any necessary attachments. I am more than happy with the WORX items I have purchased and am always on the lookout for other items that will make my gardening projects even more enjoyable. As happy as I am with the tools and other products the Customer Service personnel is right up there with being so kind and so knowledgeable. They are such a credit to the company!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Works great but a little heavy
on August 24, 2022
Posted by: Ramstallic
from El Paso TX
Gender:Male
The tool works great. Cutting is excellent. The only con is it’s weight. It is kind of heavy and hard to handle high bushes.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Heavy and not powerful
on August 22, 2022
Posted by: Humpty
from AL
Gender:Female
Read reviews and unfortunately dismissed those saying was too heavy..it is even top heavy for my husband. In addition it is near impossible for me (5'4" lady) to handle..barely reaching back with right arm to keep it running while balancing unit with left hand outstretched. Also their does not seem to be the power we ate accustomed to with our weed sacked from Worx. Didn't do best of job even on new growth of our grape myrtle hedge. Overall disappointed and sorry we purchased hedger. Won't be purchasing the saw attachment as planned.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, August 24, 2022
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We will make sure to pass your feedback up to the appropriate department.
Written by a customer while visiting worx.com
Customer Rating
5
Pole Hedge Trimmer
on August 15, 2022
Posted by: bfair
from Phoenix AZ
Gender:Male
I have a Hedge behind me next to my pool, was able to trim my side and will be able to keep it the way I want to avoid leaves falling in my pool! It was a little heavy so had to do on two different days. but it was HOT and Humid so that was the main issue.
I would recommend this to a friend!
Written by a customer while visiting worx.com