Customer reviews from worx.com
WORX - 20V Power Share Cordless 20V 20" 2-in-1 Hedge Trimmer - Black
Average customer rating
4.1
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
79
4 Stars
23
3 Stars
17
2 Stars
11
1 Star
8
80%of customers recommend this product.
(
99 out of
124)
Customer Reviews for WORX - 20V Power Share Cordless 20V 20" 2-in-1 Hedge Trimmer - Black
Customer Rating
1
too heavy
on September 16, 2020
Posted by: Bibbs76
from Seattle
Gender:Male
[This review was collected as part of a promotion.] I have 4 Worx tools and love every one of them but this edger is way too heavy for the older person to handle,.The idea is great and maybe if you were 25 it would work,
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, September 17, 2020
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3
Jury still out
on September 5, 2020
Posted by: Sawtooth 52
from Amsterdam, NY
Gender:Male
I just received this hedge trimmer with extension pole. Instructions minimal, only pictures. Nowhere does it show that you have to remove an end cap from the tool. Consequently I could not get head to click into pole. Eventually figured it out. Agree with other reviewers the trimmer should be usable when detached from pole. Also wondering what chainsaw is compatible either this pole?
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , September 14, 2020
Hi there!
Thank you for taking the time to share your experience. Your review helps us improve our products. We will make sure to pass your feedback up. If you are interested in purchasing a pole and chain saw please follow the link(s) below.
https://www.worx.com/20v-10-inch-cordless-chainsaw-wg322.html
https://www.worx.com/20v-cordless-extension-pole-wa0167.html
For any other questions or concerns please, contact our customer service line at 1-866-354-9679 Monday- Friday 9 a.m.-6 p.m. EST for further assistance.
Thank you for choosing WORX!
Thank you for taking the time to share your experience. Your review helps us improve our products. We will make sure to pass your feedback up. If you are interested in purchasing a pole and chain saw please follow the link(s) below.
https://www.worx.com/20v-10-inch-cordless-chainsaw-wg322.html
https://www.worx.com/20v-cordless-extension-pole-wa0167.html
For any other questions or concerns please, contact our customer service line at 1-866-354-9679 Monday- Friday 9 a.m.-6 p.m. EST for further assistance.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
2
great trimmer when it worked.
on August 13, 2020
Posted by: seabio
from Everett,Wa
Gender:Male
I bought two months ago and used several times with good results, however, it has now stopped working and the only result is a click when I activate the switch.
Response from worx.comBy Heaven Johnson, Customer Experience, September 1, 2020
Hi there!
We apologize for any inconvenience you are having with your unit. We appreciate you taking the time to share your experience. WORX tools are covered by a 3-year warranty if your tool has stopped working. Please call our Solution Center Team at 866-354-9679 M-F 9 a.m.- 6 p.m.
EST. So, we may further assist you with this matter!
Thank you for choosing WORX!
We apologize for any inconvenience you are having with your unit. We appreciate you taking the time to share your experience. WORX tools are covered by a 3-year warranty if your tool has stopped working. Please call our Solution Center Team at 866-354-9679 M-F 9 a.m.- 6 p.m.
EST. So, we may further assist you with this matter!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
Darn good tool
on July 3, 2020
Posted by: Bidens memory
from Mount Pleasant, Wisconsin
Gender:Male
We really like the tool. Works great exactly what we were looking for. Only complaint a little top heavy at full extension.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Beautifully designed and built
on July 2, 2020
Posted by: modeltrainMike
from Rochester, NY
Gender:Male
[This review was collected as part of a promotion.] This trimmer has the trimmer at one end and the battery at the other end. This makes the tool beautifully balanced. Very versatile for trimming tall bushes and shrubs.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, February 3, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Hedge Trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Very Versatile
on July 1, 2020
Posted by: rhon
from West Virginia
Gender:Female
I have already used this trimmer 3 times and it has done a great job every time. It is great to use reaching up to higher to trim a tree or bushes that are on a wall above my yard and to reach over my fence to trim bushes outside my yard. i only needed to change the angle on the trimmer to reach low vines at the bottom of the fence without leaving my yard. The only drawback is that it is pretty heavy to hold parallel to the ground to trim.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, February 4, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the hedge trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use
on July 1, 2020
Posted by: Alemán
from Crossville, TN
Gender:Male
[This review was collected as part of a promotion.] It really helps in reaching far away branches.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, February 5, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the hedge trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
3
Good feature
on June 30, 2020
Posted by: Alex88
from NY
Gender:Male
[This review was collected as part of a promotion.] I bought this 2 weeks ago, feature is good but the battery life is too short. Need to buy more battery.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 21, 2021
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX offers 4.0Ah batteries, as well as, 6.0Ah batteries that provide longer runtime than our standard 2.0Ah batteries. Please contact our Solution Center Team at 855-279-0505 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com