Customer reviews from worx.com
WORX - WG751.3 40V 20" Push Lawn Mower with Grass Collection Bag and Mulcher (2 x 4.0 Ah Batteries and 1 x Charger) - Black
Average customer rating
4.4
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
95
4 Stars
16
3 Stars
6
2 Stars
6
1 Star
9
84%of customers recommend this product.
(
105 out of
125)
Customer Reviews for WORX - WG751.3 40V 20" Push Lawn Mower with Grass Collection Bag and Mulcher (2 x 4.0 Ah Batteries and 1 x Charger) - Black
Customer Rating
5
Awesome battery powered mower
on April 27, 2021
Posted by: the_outlaw
from UT
Gender:Male
I have been impressed by the Nitro mower. It is nice and lightweight, quiet and doesn't vibrate like a gas mower. It is also really nice that it folds small to store. I have a recently laid sod lawn, so it hasn't been well established to have a very thick cut yet. During the first cut the batteries barely went down at all. I suspect once the grass is more uniform in length it will take a bit more juice to cut. I also love that the batteries can be shared with my other tools. That is the main reason that I picked this mower, even without that I would say this is a good purchase as it worked quite well. All in all I am very happy with this.
Response from worx.comBy Brianna H, Customer Experience, April 28, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Nitro Lawnmower! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
I don't expect the wheels to come off
on May 8, 2021
Posted by: gherrmann44
from Madison, Wi.
Gender:Male
Right out of the box before I started my first cut, the front wheel came off. I recovered the axel cap and applied a few hammer taps. Five minutes into mowing the lawn the front and back wheels rolled off. I am extremely disappointed after being happy with the other Worx tools I bought. Why this mower doesn't have cotter pins to hold the wheel in place is beyond me. Still, I want to keep the mower. Since I bought the mower online, I don't know where to take it for warranty work. I will have to be more careful buying tools sight unseen in the future. It just shouldn't be that way.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, May 11, 2021
Thank you for sharing your honest feedback with us and bringing this to our attention. Our tools are covered by a 3-year warranty, so if your tool stopped working, we will be more than glad to assist you in making this right. Please check your email as I have contacted you offline to further assist you with this matter!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Unusable. Will Not Cut Anything.
on October 16, 2021
Posted by: Kyle L
from Bryan, TX
Gender:Male
I rarely leave reviews for things, but I feel that this warranted one.
I am on my second Worx lawn mower. After the first one arrived, I took it out of the box and the wheel promptly fell off. It was missing the pressure fit lug nut keeping the wheel on. So I went through the process to RMA it and get a replacement. So this review is (primarily) dealing with the replacement unit.
That being said, I used to recommend Worx products to anyone that would listen, but I will no longer be doing so. This lawn mower has something in it backwards, resulting in the lawn mower blade only being able to be installed in the position where the sharp cutting end is not spinning towards the grass being cut. This then means that any time I push the mower into some grass, the "hook" side of the blade gets caught on any little bit, the entire mower freezes up, and shuts off. I also burn through batteries like crazy (I went through 3 sets of batteries over the span of a half hour). So ultimately, if you're looking to beat the grass to the height you want this mower will work great. But if you're wanting to cut it, this will not do it.
I am extremely disappointed in this mower.
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience, November 11, 2021
We appreciate your honest feedback and reaching out with your review! Your mower is covered under a warranty and we can help make things right, given it is still under warranty. All we need is to verify the model and serial number from the mower itself.
Please never hesitate to contact us directly with any questions or concerns. We can be reached at 1-866-354-9679 Monday - Friday 9 am to 6 pm EST!
Thank you for choosing WORX!
Please never hesitate to contact us directly with any questions or concerns. We can be reached at 1-866-354-9679 Monday - Friday 9 am to 6 pm EST!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Great Buy!
on October 24, 2021
Posted by: PCG21
from Hernando, FL
Gender:Male
[This review was collected as part of a promotion.] I looked at several brands of cordless push mowers and I feel like a made a good selection with the Worx Nitro Cordless Push Mower. The mower arrived very fast after ordering. Unfortunately, the operating bail handle connection to the safety key box was broken inside the box and not able to operate. Happily, the Worx service department was able to send out a replacement mower which also arrived in a short period of time. I have used the mower twice so far and the mower is better than expected. The batteries lasted about 30 minutes of mow time. As I have another set of Worx batteries from other previously purchased Worx equipment, I was able to swap out the batteries and finish mowing. I used a leaf blower to blow off the dirt from the mower when finished to keep if looking like new. One feature that I really like is the single lever height adjustment that adjusts all wheels at one time with ease. The mower is also quiet. Looking forward to mowing again soon.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
EZ & EXCELLENT QUALITY
on March 13, 2022
Posted by: Granny Gets Going
from Shreveport, Louisiana
Gender:Female
[This review was collected as part of a promotion.] This mower exceeds all of my expectations! It is lightweight, easy start, easy to operate and environmentally friendly. It’s not loud and does a great job. I am an older lady that wanted to do my own yard work. This is perfect for me. I have just over a 1000 sq ft yard. I mowed my back yard almost on 1 charge. I would say 5/8th of the big backyard. I mowed the rest and my front yard the next day, and still had full charge when finished. The batteries are easy operation for me. No nonsense way to mow and my mower stands upright inside my house. I was concerned about a push mower vs a self propelled for my personal use. I’m recovering from a brain tumor surgery and doing my own yard was questionable. But, WORX equipment has given me independence and restored my can do attitude!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
awesome
on April 19, 2022
Posted by: MMMK
from LA, California
Gender:Male
[This review was collected as part of a promotion.] Just received and fully charged batteries, ready to go. A question on the rear part of mower (see red text on my attached photo). Thanks.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
poor product
on October 13, 2021
Posted by: jrw51
from Mooresville, NC
Gender:Male
I have had this mower seven months an it does not work any more! It will not start. Worx has sent me a replacement mower but the blade turns backwards so it does not cut grass. I have also had to replace one of the batteries after several months of use. I have several other Worx products which I like very much. I would not recommend their lawn mowers.
No, I would not recommend this to a friend.
Response from worx.comBy Portia S., Customer Experience, November 11, 2021
Thank you for sharing your feedback and review with us! WORX tools are covered by a warranty. We are always happy to help troubleshoot and get you up and going. Release switch lever to turn mower off. Remove the safety key. Turn the mower over and check the blade for sharpness. Keep the blade sharp. Deck and discharge chute for clogging. Wheel height adjustment may be set too low for grass conditions. Raise cutting height. Please never hesitate to contact us directly with any questions or concerns. We can be reached at 1-866-354-9679 Monday - Friday 9 am to 6 pm EST!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Awesome mower
on April 21, 2022
Posted by: JanieF
from Texas
Gender:Female
I am a 60 yr old woman and my gas mower was starting to be extremely hard on me to start so I have previously purchased Worx products and have been extremely satisfied with them. This mower is no exception simple to use and does a great job and the quality of the mower for the price you pay is on point.
I would recommend this to a friend!
Written by a customer while visiting worx.com