Customer reviews from worx.com
WORX - WG620 20V Power Share Cordless Hydroshot Portable Power Cleaner (4 Ah Battery and Charger Included) - Black
Average customer rating
3.8
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
158
4 Stars
47
3 Stars
27
2 Stars
28
1 Star
50
71%of customers recommend this product.
(
210 out of
294)
Customer Reviews for WORX - WG620 20V Power Share Cordless Hydroshot Portable Power Cleaner (4 Ah Battery and Charger Included) - Black
Customer Rating
2
The idea of this little machine is great!
on January 28, 2021
Posted by: Cousin Grasshopper
from Des Moines, Iowa
Gender:Male
This would be a great machine if I could actually make it work. I purchased for the idea of using a five-gallon bucket to wash small items around the house and not have to hook up the garden hose to wash anything, especially in the winter. I have tried all the troubleshooting methods, and none of them have worked. I haven't used the garden hose attachment yet because that would be my last resort. If that is what I would need to make it work each time, I will ask for a refund for the machine and all the accessories. I made sure as soon as the product was delivered that it was brought inside the house. The battery wasn't fully charged, so I just one of my other batteries that were already fully charged from one of three other Worx products I have, which was fully charged. I set it up onto a workbench down in my heated basement with the water in the five-gallon bucket. With the Hydroshot just about a foot off the floor because I wanted to wash out behind my workbench. It would not pull any water thru. I then tried the pop bottle attachment and even had to cut the hose a little after the first three attempts realizing that the hose/straw was hitting the bottom of the bottle. I cut about a quarter-inch off to see if that would help. With no luck, I have not had any luck with this Hydroshot. Suppose I get it to work with only a hose attachment. Worx will be getting my product back. I have liked all their other products this bugs me because it does work as advertised. I rated it as fair due to the size and the price of it.
Response from worx.comBy Brianna H, Customer Experience, February 2, 2021
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We will make sure to pass your feedback up to the appropriate department.
The Hydroshot may need help with being primed. For the 2 liter bottle, turn the Hydroshot on and squeeze the bottle to help push the water through. For the 20 foot hose, try submerging the hose in the bucket of water for a couple of moments and then connect the hose into the Hydroshot. After you do that, lift the Hydroshot only like 2 feet above the bucket so the water doesn't have to go so high up in the beginning and once the water starts flowing, you can use it like normal. Every once in a while, you might have to do that if you haven't used it in a while.
If that doesn't work try hooking it up to a garden hose and turn the garden hose halfway to get the water pushing through it and then after a couple of seconds, it will start working.
If it isn't working after the three steps, please contact our Solution Center at 866-354-9679 for further troubleshooting.
Thank you for choosing WORX!
The Hydroshot may need help with being primed. For the 2 liter bottle, turn the Hydroshot on and squeeze the bottle to help push the water through. For the 20 foot hose, try submerging the hose in the bucket of water for a couple of moments and then connect the hose into the Hydroshot. After you do that, lift the Hydroshot only like 2 feet above the bucket so the water doesn't have to go so high up in the beginning and once the water starts flowing, you can use it like normal. Every once in a while, you might have to do that if you haven't used it in a while.
If that doesn't work try hooking it up to a garden hose and turn the garden hose halfway to get the water pushing through it and then after a couple of seconds, it will start working.
If it isn't working after the three steps, please contact our Solution Center at 866-354-9679 for further troubleshooting.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Great price and functionality!
on January 24, 2021
Posted by: Wade L
from Canaan, ME.
Gender:Male
[This review was collected as part of a promotion.] The flexibility, functionality of this unit is great for the price!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 26, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Hydroshot! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
Never worked!!
on January 23, 2021
Posted by: Shanduh79
from MS
My dad got this for Christmas. Sadly he got sick before he ever got to use it when we did try to use it it never worked! It had passed the time of return so I'm stuck with it. I have always been happy with worx products this one was a major disappointment. Now afraid to buy any thing else
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, January 28, 2021
Thank you for sharing your experience and review! We greatly appreciate your feedback as it gives us a better understanding of where we need to improve. I am more than happy to help. Sometimes the Hydroshot will not prime water because there is an air pocket that forms inside the water pump after long time without use, or right out of the box. In order to remove this pocket so that it may self prime water from a portable water source, you must hook it directly to a garden hose and run it with a fully charged battery for about 20 seconds. In order to connect a garden hose, you must unscrew the orange male connector from the bottom of the tool and then a garden hose will adapt right to the bottom. This should fix your issue.
Please check your email as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Please check your email as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
great features, easy to use
on January 23, 2021
Posted by: cirrk
from Pennsylvania
Gender:Male
I had tried my fathers and liked it, I purchased one for myself for around the house and to clean my camper.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 26, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Hydroshot! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Worx to a tee !!!
on January 21, 2021
Posted by: Tlog48
from New Haven In.
Gender:Male
I needed a power sprayer to reach the top of a apple tree that my pump up sprayer could not reach. After looking at the Hydroshot i thought that will reach the top of the tree and will also work well for some small pressure washing jobs that are just too small to bother hooking up the large pressure washer( bird bath ). I have had no trouble reaching the top of the tre.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 22, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Hydroshot! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
Can't find replacement part
on January 20, 2021
Posted by: No1Consumer
from Indianapolis
Gender:Male
Used once, really liked it! However, somehow I lost the hose connector adapter and Worx doesn't offer the part to buy! It is now unusable! Why???
I would recommend this to a friend!
Response from worx.comBy Enchantis M., Customer Experience, January 28, 2021
Thank you for sharing your experience and review! We greatly appreciate your feedback as it gives us a better understanding of where we need to improve. Please note, some accessories are not listed on the website but may still be available for purchase. I am more than happy to help. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Great portable hidrojet
on January 20, 2021
Posted by: Bon1377
from Windermere FL
Gender:Male
[This review was collected as part of a promotion.] I am very happy with this product, it’s portable, easy to use for a small jobs.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 20, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Hydroshot! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Great product!
on January 12, 2021
Posted by: Russtoleum
from Central Florida
Gender:Male
[This review was collected as part of a promotion.] Perfect for a quick wash off of the car. Patio furniture clean! Battery lasts and being able to use a bucket or alternate water source is great!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 12, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Hydroshot! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com