Hello Valued Customer. It's unfortunate to learn that your purchase fell below your purchase expectation. We greatly appreciate your honest feedback, as it gives us a better understanding of where we need to improve. Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.

Hello Valued Customer. Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback. In order to get the Hydroshot to spray water, you must first prime it with a garden hose by attaching the hose directly to the gun. Once this is done, you will be able to use it with a portable water source with good pressure. In order to attach the garden hose, you must first remove the orange male connector at the bottom of your tool by unscrewing it. Once this is done, a garden hose will attach right to the bottom of the tool. You must simply run the tool for about 20 seconds, and then you can remove the hose and re-attach the orange connector, and use it with a portable water source normally. Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.