Before they reply with warranty assurance, we know what you're doing. The replacement valve is all we want to replace, NOT the whole thing!!!
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, May 2, 2025
Hello Dave!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
I really like this sprayer. So much easier for me than a pump. I’m a senior citizen so the easier the better. But my pump must have gone out . It’s stopped working. Very sad about that.
First time I used the sprayer, the handle cracked and weed spray was all over my gloves. I used electrical tape to hold the fluid in and continue on. Trying to find a replacement handle …
I would recommend this to a friend!
Response from worx.comBy WORX Customer Service, September 6, 2024
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
First one leaked at the tank (May 2023). They sent me another unit. Now the sprayer wand handle is leaking. I tried to use the one from the first unit I was using for parts and that handle leaked at the same spot as the first one. I'm told it is past the 6 month warranty and wont ship a replacement without charging me shipping. This item claims to have a 3 year warranty?
Response from worx.comBy Worx Customer Service, May 29, 2024
Hello Valued Customer. Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The tool does have a 3-year warranty, the shipping cost is a fee that goes straight to FedEx for shipping and handling so they can get the tool to your front door! As stated in our warranty policy, shipping cost may be required. Here is the link so you can view these terms; https://www.worx.com/3-year-limited-warranty If you would still like your replacement, please email us at socialmedia@positecgroup.com to advise us that you would like to proceed with your warranty and we'd be more than happy to help you. Thank you for choosing Worx!
Pressure relief made of cheap plastic that broke on the first use
Response from worx.comBy Worx Customer Service, April 29, 2024
Hello Valued Customer, Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you! Thank you for choosing WORX!
I used this once the pressure release valve broke off and the wand leaked out of everywhere, tried tightening no success, any suggestions?
No, I would not recommend this to a friend.
Response from worx.comBy Grace J., Customer Experience, December 18, 2023
Hello Maine 2!
Thank you for taking the time to share your feedback! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you wish to leave us with additional feedback or have any questions, please email us at worxreview@positecgroup.com.
After 6 months, and 2 usages it won't turn on even with newly charged batterys. Power button press, and nothing.
Response from worx.comBy Customer Experience, Reviews, November 16, 2023
Hello Valued Customer. Thank you for taking the time to share your experience and review with us. It is unfortunate to learn that the WG829 did not meet your expectations. Should you need further assistance, please contact our Solution Center Team and we will be happy to assist you. We are available Monday-Friday from 9am-5:30pm EST. Thank you for choosing Worx tools. -Shelby L.