This trimmer works very well, but I'm upset that I can't get help with my 56 volt trimmer. I have it running now, but that's no thanks to Harbour Freight. I fixed it myself. I don't understand why you switched from 56 volts to 20 volts. It's just like a company to build a product and then discontinue it so you have to buy something lese.
I like my WG545.1 way better. It's lighter weight and quieter. I had it for 9 years and used every day but the battery is old. This"turbine" WG457 is heavier and way noisier. It's a shriek. Awful. It doesn't blow any better than my old one. Bigger is not always better.
Response from worx.comBy Worx Customer Service, December 9, 2025
Hello There! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to look into this for you. Thank you for choosing Worx!
I love the WORX tools and I just received my second weed eater. It's so lightweight and easy to use. I have several of their tools and I would highly recommend them
I have used this tool for many years for my edging and trimming and highly recommend it This is my second one I bought because it was on sale and will be a backup.It is easy to use with the wheels to trim and edge plus the trim line is free. I am not a land scaper but everything looks neatly trimmed when done Easy to adjust trim to edge
Newly assembled from.box. All good EXCEPT it seems to be locked or stuck in the edger position (as it was in the box). Watched many videos. No help. For me trimming is primary need. Before I return it, is it likely this one is faulty?
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 2, 2026
Hello there! Thanks for your feedback. We understand that switching the WG163 from edging back to trimming can feel difficult at first. The design does require a bit of leverage: for best results, remove the battery, place one foot firmly on the cutting head to brace it, then unlock the shaft collar. While keeping the head steady with your foot, pull up on the handle and rotate the shaft back to the straight trimming position until it clicks, then lock the collar again. This bracing step helps prevent the head from turning and makes the rotation much easier. If you continue to have trouble, our support team is happy to help—please reach out to us at worx@positecgroup.com. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
My Worx
on April 6, 2026
Posted by: eug15
from Dallas, GA
Gender:Male
[This review was collected as part of a promotion.] I love the Worx products. Just bought the WG163 weeder. Good powerful tool. this is my 4th product by Worx!