Customer Reviews for WORX - Power Share 20V GT 3.0 Trimmer with Turbine Blower Batteries and Charger - Black
Customer Rating
1
Can't switch shaft to trimmer position from edger
on April 1, 2026
Posted by: In my garden
from San Jose, CA
Newly assembled from.box. All good EXCEPT it seems to be locked or stuck in the edger position (as it was in the box). Watched many videos. No help. For me trimming is primary need. Before I return it, is it likely this one is faulty?
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 2, 2026
Hello there! Thanks for your feedback. We understand that switching the WG163 from edging back to trimming can feel difficult at first. The design does require a bit of leverage: for best results, remove the battery, place one foot firmly on the cutting head to brace it, then unlock the shaft collar. While keeping the head steady with your foot, pull up on the handle and rotate the shaft back to the straight trimming position until it clicks, then lock the collar again. This bracing step helps prevent the head from turning and makes the rotation much easier. If you continue to have trouble, our support team is happy to help—please reach out to us at worx@positecgroup.com. Thank you for choosing WORX!
I have used this tool for many years for my edging and trimming and highly recommend it This is my second one I bought because it was on sale and will be a backup.It is easy to use with the wheels to trim and edge plus the trim line is free. I am not a land scaper but everything looks neatly trimmed when done Easy to adjust trim to edge
I love the WORX tools and I just received my second weed eater. It's so lightweight and easy to use. I have several of their tools and I would highly recommend them