This is a great trimmer I can do my whole yard with it. I'm glad I got the extra spool since I trim about a quarter acre yard. I love the wheel to help with the trimming along the driveway and sidewalk. I do appreciate the two batteries.
Owners manual instructions are useless. There is no text, just vague pictures. The wheels for the unit just keep falling off. The 20 volt system is underpowered compared to the Worx 40 volt unit that I have.
Response from worx.comBy WORX Customer Service, August 4, 2025
Thank you for your honest feedback—we’re sorry to hear about the frustration with the instructions, wheel attachment, and power performance. That’s definitely not the experience we want for our customers.
We aim to make our manuals as universally understandable as possible, which is why they rely heavily on visuals. However, we recognize that this approach doesn’t work for everyone, and your input helps us improve how we communicate with our users.
As for the wheels and power concerns, we’d really like the opportunity to troubleshoot and help resolve these issues. Please reach out to us directly at worx@positecgroup.com so our team can assist you further.
I'm sure it'll work great, but instructions are horrible! I'm having someone else look at it with the horrible instructions to see if they can figure it out.
Response from worx.comBy WORX Customer Service, August 4, 2025
Thanks for your honest feedback—we really appreciate you taking the time to share your experience.
We’re sorry to hear the instructions have been frustrating. Our goal is to make them as clear and accessible as possible for a wide range of users, which sometimes means simplifying or generalizing the content. That said, we know there’s always room for improvement, and your input helps us identify where we can do better.
We'd like to learn more about the specific issue that you are experiencing. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
bought in 2017 and batterie's just died last year so bought new trimmer and batteries this year just for batteries as original trimmer and blower still work.