Customer reviews from SanDisk
SanDisk Professional - G-DRIVE ArmorATD 1TB External USB-C Portable Hard Drive - Space Gray
Average customer rating
2
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
3
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for SanDisk Professional - G-DRIVE ArmorATD 1TB External USB-C Portable Hard Drive - Space Gray
Customer Rating
1
G-drive is a case not a hard-drive brand
on September 17, 2024
Posted by: WD Sucks
All products from western digital is trash! There is no such thing as a G-Drive. G-drive is just the case. When you open up the case your find that trash hard drive western digital! They are always crashing and i will bever trust this company again！
Response from SanDiskBy SM OLS, September 20, 2024
Hello,
Please accept my sincere apologies for the experience that you had to go through. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us.
Please contact our technical support team by opening a support ticket at https://support-en.wd.com/app/ask/session/ and share as much information as possible along with the error screenshot. We will investigate the matter to resolve the issues as soon as possible. We will be happy to assist you.
Please accept my sincere apologies for the experience that you had to go through. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us.
Please contact our technical support team by opening a support ticket at https://support-en.wd.com/app/ask/session/ and share as much information as possible along with the error screenshot. We will investigate the matter to resolve the issues as soon as possible. We will be happy to assist you.
Written by a customer while visiting SanDisk
Customer Rating
1
2nd Crash with Mac Mini
on September 7, 2023
Posted by: RustuErata
As a designer and photographer, I found the design very stylish and I trust the Sandisk brand, so I bought it (2TB) to store my professional photos in the safest way. However, for the second time in a year, I got a warning that my Mac Mini had a problem with this disk and could not repair it, immediately copy it to another disk and then format it. The first time I had to buy a program to recover my data, but still lost many important photo folders for me. I'm glad I didn't lose my data this time, but I'm sorry I had to copy all of them to other disks, and unfortunately I've lost all trust in this disk.
No, I would not recommend this to a friend.
Response from SanDiskBy SM OLS, December 11, 2023
Hello,
I am Nelson from SanDisk® Global Support Team. We are sorry to hear about your experience. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience. Since you have faced the issue while using the SanDisk Professional G-DRIVE ArmorATD it would be best to get in touch with our support team so that we can investigate the issue and help you with the possible warranty replacement if required. You may submit a support ticket at https://support-en.wd.com/app/askweb . We would be more than happy to assist you.
Thank you,
Nelson,
SanDisk® Support
I am Nelson from SanDisk® Global Support Team. We are sorry to hear about your experience. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience. Since you have faced the issue while using the SanDisk Professional G-DRIVE ArmorATD it would be best to get in touch with our support team so that we can investigate the issue and help you with the possible warranty replacement if required. You may submit a support ticket at https://support-en.wd.com/app/askweb . We would be more than happy to assist you.
Thank you,
Nelson,
SanDisk® Support
Written by a customer while visiting SanDisk
Customer Rating
5
Outstanding
on August 6, 2024
Posted by: @freddyphotograpgyusf
Excellent product I use it for photography and perform excellent
Written by a customer while visiting SanDisk
Customer Rating
1
SLOW and NOISY..... very disappointing
on August 30, 2024
Posted by: Grumpa
WORST DRIVE EVER.... SLOW TO RESPOND, takes forever to access my info.... bought this to replace my 5tb and sorry I did....no comparison....the 5tb is BETTER
Response from SanDiskBy SM OLS, September 4, 2024
Hello Grumpa,
We are sorry for the inconvenience caused to you. Please be informed that Poor or slow speeds can be caused by: Third-party hardware, adapter, docking station, or hub, Host device port speed, Format and file system, Directory with lots of small files, Deeply nested directory etc.
Please refer to the below link to know the common causes of slow external and USB flash drive performance and data transfer rates:
https://support-en.wd.com/app/answers/detailweb/a_id/17047/related/1
You can also contact our technical support team directly to explain the problem in detail with error screenshot. You can open a support ticket at (https://support-en.wd.com/app/askweb), the customer support team will contact you as soon as possible.
We are sorry for the inconvenience caused to you. Please be informed that Poor or slow speeds can be caused by: Third-party hardware, adapter, docking station, or hub, Host device port speed, Format and file system, Directory with lots of small files, Deeply nested directory etc.
Please refer to the below link to know the common causes of slow external and USB flash drive performance and data transfer rates:
https://support-en.wd.com/app/answers/detailweb/a_id/17047/related/1
You can also contact our technical support team directly to explain the problem in detail with error screenshot. You can open a support ticket at (https://support-en.wd.com/app/askweb), the customer support team will contact you as soon as possible.
Written by a customer while visiting SanDisk