Customer reviews from lg.com
LG - 1,000 Sq. Ft. 18,000 BTU 230V Window Air Conditioner with Supplemental Heat Function - White
Average customer rating
4
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
7
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
2
Customer Reviews for LG - 1,000 Sq. Ft. 18,000 BTU 230V Window Air Conditioner with Supplemental Heat Function - White
Customer Rating
1
Piece of garbage
on August 14, 2026
Posted by: Arthur Mack
from Jackson MS
Air conditioner stopped working in less than a month.
Pros: Performance
Quality
1
Features
4
Value
1
Response from lg.comBy LG, August 19, 2026
Hi, Arthur. Thank you for taking the time to share your feedback with your LG LW1823HR Air Conditioner. We recognize your experience with the cooling performance of your unit. To assist with optimal cooling, check that the air filter is clean, ensure the temperature settings are set correctly, verify that the room vents are unobstructed, and you can review our cooling guide at https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-poor-cooling--20153313781420?srsltid=AfmBOooWLwgUJZJKLAzLfAiTQj3A2tIjgQznnfHxsKYcq2FYCjjlNPwU.
We want to help ensure your home setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
We want to help ensure your home setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
1
heat feature poor
on January 2, 2025
Posted by: Very Dissapointed
I have used this for about a month a found it almost useless for heat
Response from lg.comBy Josh, LG Digital Care Team, January 21, 2025
Hey there! Your home should always be heated whenever you need it to be with your LG AC unit, so let's help make that happen. We'd be happy to provide you with this link (https://tinyurl.com/25vnsgen), which offers troubleshooting tips to help with your AC unit heating. So we can make sure that everything is working at 100%, please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
Great unit, now that I purchased it.
on December 9, 2024
Posted by: JoJo Gross
[This review was collected as part of a promotion.] Happy with the A/C Heat Unit, they didn’t offer any other product in stock.
Response from lg.comBy ^Rich, LG Digital Care Team, February 5, 2026
Hi JoJo, we appreciate you sharing your experience with the 18,000 BTU Window Air Conditioner with Cooling & Heating, model LW1823HR. It’s great to hear that you’re enjoying the unit now that it’s installed — it’s a strong all‑season option for reliable comfort.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
^Rich
#LifesGood ❤️
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
5
Great air-conditioned
on September 15, 2024
Posted by: Yvette60
[This review was collected as part of a promotion.] I love the air-condition it works really well, it keeps my house so cold. I just love the way it rotates the air in the room. It's the best air-conditioner I've had in a long time.
Response from lg.comBy LG, March 11, 2026
Hi, Yvette. Thank you for sharing your experience with us. It’s wonderful to hear that your LG Air Conditioner (LW1823HR) model is keeping your home so cool and comfortable. This model is truly impressive with its dual heating and cooling capability, powerful 18,000 BTU performance, and auto swing air vent that helps circulate air evenly throughout the room. It’s designed to deliver reliable comfort all year round while maintaining energy efficiency. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
on August 26, 2024
Posted by: wtgid
[This review was collected as part of a promotion.] Good unit. Easy to install. Runs quiet. Definitely recommend this product.
Response from lg.comBy ^Rich, LG Digital Care Team, April 3, 2026
Hi there, we understand how well your LG LW1823HR Window Air Conditioner is performing, and we appreciate you sharing your experience. Easy installation, quiet operation, and reliable performance are key strengths of this unit, and it’s great to hear it’s been a solid addition to your home.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
5
Good AC
on August 3, 2024
Posted by: JP42
[This review was collected as part of a promotion.] So far so good. Has worked well for the throughout the end of June and July.
Quality
5
Features
5
Value
5
Response from lg.comBy LG, July 27, 2026
Hello! It is wonderful to hear that your LG LW1823HR Air conditioner is keeping your space perfectly cool and comfortable through the summer heat! We are thrilled that it is performing so reliably when you need it most. If you ever need any assistance or have questions, please feel free to reach out to us at @LGUSSupport. ^James
Written by a customer while visiting lg.com
Customer Rating
3
Not what I expected
on July 17, 2024
Posted by: Phylisha
from Mississippi
[This review was collected as part of a promotion.] Was it little disappointed with this purchase. It doesn't really cool unless it's set at a very low temperature. 69-70. Anything higher the house is warm. I don't think it works properly.
Pros: Features/Settings
Quality
3
Features
4
Value
5
Response from lg.comBy LG, July 17, 2024
Hi there. Thank you for reaching us. We're so sorry to hear that you're feeling disappointed with your recent purchase of the LG LW1823HR air conditioner. We can imagine how frustrating it must be to feel like it's not performing as expected.
We want to acknowledge your concerns and assure you that we take them seriously. It's unacceptable to have a product that doesn't meet your needs, especially when it comes to something as important as temperature control.
We understand that you've found that the air conditioner doesn't cool properly unless it's set at a very low temperature (69-70°F), and anything higher makes the house warm. We apologize for the inconvenience this has caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
We want to acknowledge your concerns and assure you that we take them seriously. It's unacceptable to have a product that doesn't meet your needs, especially when it comes to something as important as temperature control.
We understand that you've found that the air conditioner doesn't cool properly unless it's set at a very low temperature (69-70°F), and anything higher makes the house warm. We apologize for the inconvenience this has caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
5
Great window AC
on July 4, 2024
Posted by: JP42
[This review was collected as part of a promotion.] I bought this to cool a room for the kids and dogs to hang out in and it is doing a great job so far
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com